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Incident CRM

  1. 1. Songphan Choonhaswadikul INCIDENT IT CRM
  2. 2. • For control incoming and outgoing incident case in IT team work. • For assign incident case problem to the right person and available person with manage resource in IT team to solve that problem. • To inform a status of each incident case for owner’s user or section or department. • Having an incident ticket for confirm and keep in reporting. • Having a history log of each incident case for reference incase that new problem case is looked alike. • Having record of cost usage incase that problem need to repair or else. • Having part for record a new requirement or project with cost. • Having a report for analyst a status of incident case in period for IT’s KPI per member in IT team and/or IT section. OBJECTIVE
  3. 3. REQUEST FOR NEW ASSET OR FEATURE SOFTWARE
  4. 4. REPORT IT REQUESTED
  5. 5. INCIDENT CASE
  6. 6. INCIDENT FORM (JOB SHEET) ONLINE
  7. 7. REQUESTED STATUS “OPEN”
  8. 8. USER CAN CHECK STATUS OF INCIDENT
  9. 9. IT ASSET LIST
  10. 10. IT ASSET DETAIL
  11. 11. GRAPH REPORT CENTER FOR “KPI”

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