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User Experience Design: The Missing Ingredient

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A presentation I put together to build awareness on User Experience Design and to advocate forming a UX Design Group. The premise is that while we do good work, we are still missing an essential ingredient that keeps us from being great: UX Design. Many points on cost justifying UXD

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  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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User Experience Design: The Missing Ingredient

  1. 1. User Experience Design in Business Insurance The Missing Ingredient
  2. 2. Why interested now?
  3. 3. Not long ago…
  4. 4. Today…
  5. 5. Today…
  6. 6. Today…
  7. 7. Today…
  8. 8. Today…
  9. 9. Today…
  10. 10. Today…
  11. 11. Today…
  12. 12. Today…
  13. 13. Today…
  14. 14. Today…
  15. 15. Today…
  16. 16. Today…
  17. 17. Today…
  18. 18. Today…
  19. 19. Today…
  20. 20. Today…
  21. 21. Today…
  22. 22. Today…
  23. 23. Today…
  24. 24. Today… But, back at the office…
  25. 25. What’s Missing?
  26. 26. User Experience Design
  27. 27. What’s holding us back? Limited Costs Talent Awareness
  28. 28. Limited Awareness
  29. 29. Today, user experience design is usually sprinkled into a project
  30. 30. When should user experience design occur?
  31. 31. User Experience Design starts here.
  32. 32. User Experience Design starts here. And is blended throughout the entire project
  33. 33. Starting with…
  34. 34. Understanding the user
  35. 35. We start with a Business Idea
  36. 36. We start with a Business Idea to Increase Shareholder Value
  37. 37. Business is run by People
  38. 38. The Abstract User “ What functionality should the app provide?” “ What if the user needs to …?” “ Someone may want to …” “ The system needs these data elements to complete the function.”
  39. 39. And the value of the Business Idea is Lost
  40. 40. With User Research
  41. 41. With User Research • User Goals
  42. 42. With User Research • User Goals • Task Analysis
  43. 43. With User Research • User Goals • Task Analysis • Contextual Inquiry
  44. 44. With User Research • User Goals • Task Analysis • Contextual Inquiry • Personas
  45. 45. With User Research • User Goals • Task Analysis • Contextual Inquiry • Personas A concrete picture of our user emerges
  46. 46. And it causes us to Think Differently “ What functionality should the app provide?” “ Which user goals should this app support?” What if the user needs to …?” “ What is Alice’s primary goal in this scenario?” “ Someone may want to …” “ How important is it for Alice to…?” “ The system needs these data elements to complete the function.” “ How can we make it easier for Alice to log this event? ”
  47. 47. UI Design
  48. 48. Traditionally down… r i te it w iscuss i t… D i t. es ign he nd t
  49. 49. For better requirements s i t… val Discus ida te it n. d ow e it rit desig en ,w n it… th
  50. 50. Design Progression Functional UI HTML Mockups Static Images Wireframes Paper Prototypes Sketches CONCEPTUAL REAL Clarify and uncover requirements More Ideas  Better designs
  51. 51. Building the UI
  52. 52. UI Development is Complex Developers must appreciate Designers must appreciate
  53. 53. Usability Testing la te T oo
  54. 54. Usability Testing Test early, test often
  55. 55. What can we test?
  56. 56. Keep testing simple – so you do enough of it. Lessons from Steve Krug “Testing one user early in the project is better than testing 50 near the end.”
  57. 57. Implementation
  58. 58. How are we doing? Web Analytics User Feedback • NetInsight • Get Satisfaction
  59. 59. Not just t he End of The Project
  60. 60. Beginning of the Next Release User re search with th e current version
  61. 61. Cost
  62. 62. User Experience Design Reduces Project Costs
  63. 63. 10 cup 9 cup 8 cup 7 cup Added tasks and people 6 cup 5 cup 4 cup 3 cup 2 cup 1 cup
  64. 64. 10 cup 9 cup 8 cup 7 cup Added tasks and people 6 cup 5 cup 4 cup 3 cup 2 cup 1 cup
  65. 65. 10 cup 9 cup 8 cup 7 cup Added tasks and people (but not as much as you think) 6 cup 5 cup 4 cup 3 cup 2 cup 1 cup
  66. 66. 10 cup 9 cup 8 cup Development 7 cup 6 cup 5 cup 4 cup 3 cup 2 cup 1 cup
  67. 67. 10 cup 9 cup 8 cup Development 7 cup Rework 6 cup 5 cup 4 cup 3 cup 2 cup 1 cup
  68. 68. 10 cup 9 cup 8 cup Development 7 cup Rework 6 cup Training 5 cup 4 cup 3 cup 2 cup 1 cup
  69. 69. 10 cup 9 cup 8 cup Development 7 cup Rework 6 cup Training 5 cup Support 4 cup 3 cup 2 cup 1 cup
  70. 70. User Experience Design Increases Project Value
  71. 71. Productivity
  72. 72. Quality Productivity
  73. 73. Sales and customers Quality Productivity
  74. 74. Satisfaction Sales and customers Quality Productivity
  75. 75. Talent
  76. 76. Our Options… Train Rent Hire
  77. 77. What Can We Do Now? • Plan for user experience activities • Engage Enterprise Usability • Bring skilled user experience talent to our teams
  78. 78. What Can We Do Now? • Plan for user experience activities • Engage Enterprise Usability • Bring skilled user experience talent to our teams But that’s short term…
  79. 79. Business Insurance Portfolios UX Community Enterprise Usability PI Usability Research
  80. 80. BI User Experience Design Group 2009 2010 2011 2012  Usability practices at Travelers  Offerings from consultant partners  Visited with Open Solutions  SharePoint site  Monthly lunch-n-learn  Awareness
  81. 81. BI User Experience Design Group 2009 2010 2011 2012 • Virtual team • Project guidance • Liaison to Enterprise Usability Group • Training opportunities • UX Library No budget impact
  82. 82. BI User Experience Design Group 2009 2010 2011 2012 • Formal group with department leader • Small team of allocated, budgeted resources • Engagement model defined • Influence enterprise UI policies • Expanded library and training • Unify and leverage user experience design across all BI portfolios
  83. 83. BI User Experience Design Group 2009 2010 2011 2012 • Fully staffed department • UX specialist for each portfolio • UX center of excellence • Drives consistent, outstanding user experience across all portfolios
  84. 84. User Experience Design • More involved than you may think • But, not as costly as you may think • Delivers a better solution sooner • Business experts, not system experts • Lowers cholesterol
  85. 85. User Experience Design • More involved than you may think e olleg • But, not as costly as you may think ss rsity C also nive re fr om U nd st erol • Delivers a better solution sooner cholest n “A team has fou ndon to raise g-term i • Business experts, not o pears the lon L system experts ap r s ove le.” • Lowers cholesterol level e peop 05 r 200 er 20 5 so m e e tm emblt h 445944 0..sstm ov o vemabth//445944 0 23 N/ 2 h he l s,, 23.uN/2//hii//he a s New.bb o k C Ne wbbcc..cco .uk BB C///newss. ps? BBp: / new httttp: rh a h Pe
  86. 86. User Experience Design Not just sprinkled in throughout the project. A way of thinking carried throughout the project that takes our work from good…
  87. 87. To Great!

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