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Engage your users with 3 trends in successful intranets

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Presentation on intranet engagement trends originally given at SharePoint Cincy 4/24/2015

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Engage your users with 3 trends in successful intranets

  1. 1. Welcome To Engage Your Users with 3 Trends in Successful Intranets Speaker: Tom Resing, Jive Software Microsoft Press Author and SharePoint Microsoft Certified Master www.tomresing.com Twitter @resing Resingnet-website@yahoo.com #sharepointcincy2015 @SharePointCincy #SharePointCincy
  2. 2. Conference Hosts #sharepointcincy2015 @SharePointCincy #SharePointCincy
  3. 3. Please visit the sponsors and thank them. Without them, we wouldn’t have a conference! #sharepointcincy2015 @SharePointCincy #SharePointCincy GOLD SPON SOR S EXH IB ITOR S PLATINUM SPONSOR
  4. 4. Open wireless access is available. See something remarkable? Tweet (#SharePointCincy) and share it during the session! Facebook User? Post your comments to our new Facebook Group Page. Just look for SharePoint Cincy. #sharepointcincy2015 @SharePointCincy #SharePointCincy
  5. 5. Tom Resing, Jive Software SharePoint MCM, Microsoft Press Author 4/24/2015 Engage Your Users with 3 Trends in Successful Intranets
  6. 6. Photo by Kheel Center, Cornell University - Creative Commons Attribution License https://www.flickr.com/photos/38445726@N04 Created with Haiku Deck
  7. 7. Photo by colemama - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/33901022@N00 Created with Haiku Deck
  8. 8. Photo by Adventures in Librarianship - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/8049886@N02 Created with Haiku Deck
  9. 9. Photo by bennylin0724 - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/78433558@N00 Created with Haiku Deck
  10. 10. Photo by kahunapulej - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/94937042@N00 Created with Haiku Deck
  11. 11. 2015 Tom Resing, Jive Software Page 11 Tom Resing 2x Past Microsoft Most Valuable Professional (MVP) Award Winner 2013, 2014
  12. 12. The leading provider of modern communication and collaboration solutions for business.
  13. 13. 2015 Tom Resing, Jive Software Page 13 Engagement Measuring Success Trends Resources My Contact Info Q&A Agenda
  14. 14. 2015 Tom Resing, Jive Software Page 14 What is Engagement? http://www.merriam-webster.com/dictionary/engaged
  15. 15. 2015 Tom Resing, Jive Software Page 15 Why does Engagement Matter? Engaged Employees are • More Productive • Stay Longer • Contribute More • Happier!
  16. 16. © 2015 Jive Software, Inc. All rights reserved | Jive Confidential Page 16 Increase Strategic Alignment of employees understand the organization’s strategy. of organizations successfully execute the strategy. of organizations have an agreed-upon strategy. 65% 14% 10% * Source: Forbes.com, “Strategy 101: It’s All About Alignment”
  17. 17. 2015 Tom Resing, Jive Software Page 17 How do we measure success?
  18. 18. 2015 Tom Resing, Jive Software Page 18 How do we measure success? Costs • Hard or Soft • $3 Million saved in outsourced help desk calls • $1 Million saved in license reduction
  19. 19. 2015 Tom Resing, Jive Software Page 19 How do we measure success? Productivity • Decrease problem resolution time • Reduce time to find expertise • Reduce time searching • Faster new hire onboarding
  20. 20. 2015 Tom Resing, Jive Software Page 22 Apply this trend
  21. 21. 2015 Tom Resing, Jive Software Page 23 Apply this trend Focus on Search Remove most common user pain
  22. 22. 2015 Tom Resing, Jive Software Page 28 Apply this trend
  23. 23. 2015 Tom Resing, Jive Software Page 29 Apply this trend Focus on People Add Social Intranet Tools Integrate Systems Use Analytics Make User Profiles Rich and Interesting
  24. 24. © 2015 Jive Software, Inc. All rights reserved | Jive Confidential Page 30 Devices of millennials want to work remote and 87% want to work on their own clock (Odesk study) 96%
  25. 25. • Apple App Store Launches2008 • 30 billion apps downloaded2012 • 1.4 million Apps on Android2014 http://en.wikipedia.org/wiki/Mobile_app
  26. 26. 2015 Tom Resing, Jive Software Page 34 •Responsive Web •Mobile Specific Web •Native Mobile Apps Portable Web
  27. 27. Reference Material
  28. 28. 2015 Tom Resing, Jive Software Page 36 Reference SharePoint 2013 Inside Out by Coventry, Shadravan, Resing + Wheeler Customer Engagement, Wikipedia The Engaged Leader and Groundswell by Charlene Li How Does the Amazon Recommendation Feature Work, stackoverflow.com
  29. 29. Tom Resing’s SharePoint Blog www.tomresing.com Email Resingnet-website@yahoo.com Twitter @resing Connect with Me
  30. 30. © 2015 Jive Software, Inc. All rights reserved | Jive ConfidentialJive is the leading provider of modern communication and collaboration solutions for business. For more information, visit www.jivesoftware.com
  31. 31. Remember to visit the exhibit hall. Get to know your user groups to find out about local activities and events in your area. #sharepointcincy2015 @SharePointCincy #SharePointCincy
  32. 32. Please visit the sponsors and express your thanks for their supporting this conference! #sharepointcincy2015 @SharePointCincy #SharePointCincy GOLD SPON SOR S EXH IB ITOR S PLATINUM SPONSOR

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