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Engage your users with 3 trends in successful intranets

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As presented to the San Antonio SharePoint User Group October 21st, 2015.

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Engage your users with 3 trends in successful intranets

  1. 1. Tom Resing, Microsoft Senior Content Publisher, SharePoint 4/29/2016 Engage Your Users with 3 Trends in Successful Intranets
  2. 2. Photo by Kheel Center, Cornell University - Creative Commons Attribution License https://www.flickr.com/photos/38445726@N04 Created with Haiku Deck
  3. 3. Photo by colemama - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/33901022@N00 Created with Haiku Deck
  4. 4. Photo by Adventures in Librarianship - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/8049886@N02 Created with Haiku Deck
  5. 5. Photo by bennylin0724 - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/78433558@N00 Created with Haiku Deck
  6. 6. Photo by kahunapulej - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/94937042@N00 Created with Haiku Deck
  7. 7. Page 7 Tom Resing Senior Content Publisher, Modern Assistance and Support Experience for Office
  8. 8. Page 8 Engagement and Measuring Success Trends • Ease of Use • Connections to People and Systems • Portability Resources My Contact Info and Q&A Agenda
  9. 9. Engagement and Measuring Success
  10. 10. Go to www.govote.at Use the code 14 03 76 How do we measure success?
  11. 11. Page 11 What is Engagement? http://www.merriam-webster.com/dictionary/engaged
  12. 12. Page 12 Why does Engagement Matter? Engaged Employees are • More Productive • Stay Longer • Contribute More • Happier!
  13. 13. Page 13 Increase Strategic Alignment of employees understand the organization’s strategy. of organizations successfully execute the strategy. of organizations have an agreed-upon strategy. 65% 14% 10% * Source: Forbes.com, “Strategy 101: It’s All About Alignment”
  14. 14. Page 14 How do we measure success? Costs • Hard or Soft • $3 Million saved in outsourced help desk calls • $1 Million saved in license reduction
  15. 15. Page 15 How do we measure success? Productivity • Decrease problem resolution time • Reduce time to find expertise • Reduce time searching • Faster new hire onboarding
  16. 16. Ease of Use
  17. 17. Go to www.govote.at Use the code 14 03 76 How could your intranet be easier?
  18. 18. Demo – Ease of Use
  19. 19. Page 21 Apply this trend Focus on Search Remove most common user pain Test Ask Industry Analysts
  20. 20. Connections to People and Systems
  21. 21. Go to www.govote.at Use the code 14 03 76 How could your intranet be more connected?
  22. 22. Demo – Connections
  23. 23. Page 29 Apply this trend Focus on People Add Social Intranet Tools Integrate Systems Use Analytics Make User Profiles Rich and Interesting
  24. 24. Portability
  25. 25. Page 31 Devices of millennials want to work remote and 87% want to work on their own clock (Odesk study) 96%
  26. 26. • Apple App Store Launches2008 • 30 billion apps downloaded2012 • 1.4 million Apps on Android2014 http://en.wikipedia.org/wiki/Mobile_app
  27. 27. Page 35 •Responsive Web •Mobile Specific Web •Native Mobile Apps Portable Web
  28. 28. Demo – Portability
  29. 29. Reference Material
  30. 30. Page 38 Reference SharePoint 2013 Inside Out by Coventry, Shadravan, Resing + Wheeler Customer Engagement, Wikipedia The Engaged Leader and Groundswell by Charlene Li How Does the Amazon Recommendation Feature Work, stackoverflow.com
  31. 31. Tom Resing’s Collaboration Blog www.tomresing.com Email Resingnet-website@yahoo.com Twitter @resing Connect with Me

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