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1. Coaching Questions By Categories
By Independent National Sales Director Connie Kittson
When we ask, rather than tell, we demonstrate respect and trust for the other
person. We recognize that they are intelligent; they know what is best for them
and have some answers. By asking questions, we can help support Independent
Beauty Consultants or Offspring Independent Sales Directors to determine what
they want and thus we can then better serve them. By telling we are imposing
what we think is best, which may not really serve them at all.
Asking also relives us of the anxiety that comes from thinking that we always
have to have the answers.
The value of these open-ended questions is that they cannot be answered by a
“yes” or “no” and lead to more clarity, insights, possibilities and commitment.
Beauty Consultants or Offspring Sales Directors can discover their own
answers/wisdom and are empowered to take responsibility for their success. The
action questions help to create an action plan and help in determining the next
steps to move ahead. The accountability questions help support the person to
follow through on her plan and commitments so she is successful in reaching her
goal.
Planning and Setting Goals
1. What do you want from your business?
2. What is your intention?
3. What are the possibilities?
4. What outcome do you want?
5. What is the vision for your business?
6. What are your goals for the month?
7. If you could not fail, what would you do?
8. What is your dream? What other choices do you have?
9. What motivates you to get up in the morning?
10. What brings you joy?
Solidify Their Commitment To Taking Action
1. What is the first step?
2. What do you need to have in place to accomplish this?
3. How will you make that happen?
4. What is the challenge in taking action?
5. What information do you need to have?
6. In the big picture, how important is this?
7. What action would make this complete?
8. What will you achieve by taking that action?
9. What is your commitment on a scale of 1-10?
10. What would you like to have done six months from now?

2. Creating Accountability
1. What are you going to do?
2. When are you going to do it?
3. What support do you need?
4. What does your success depend on?
5. How will I know that you’ve done it?
6. What accountability would you like to put in place?
7. What can make it fun/exciting?
8. What qualities will contribute to the outcome you want?
Prompting Feedback and Insight
1. What worked?
2. What would you do differently?
3. What was challenging?
4. What new insights did you discover?
5. What did you learn from this experience?
6. How can you apply what you've learned?
7. What would make the biggest difference?
8. What are some new options?
Important note: While learning this skill you may need to translate the yes-no
questions that come to your mind into WHAT and HOW questions before
speaking. It just takes a little practice and soon you will be thinking in WHAT and
HOW questions!