Personal Information
Organización/Lugar de trabajo
Auckland, New Zealand New Zealand
Ocupación
CXPA Expert at Customer Experience Professionals Association (CXPA)
Sector
Technology / Software / Internet
Sitio web
http://www.ServiceDesignNZ.com
Acerca de
Specialties: Service Design and Innovation, Design Thinking, Customer Experience, CX Programme Management, Design Sprints, Lean Design, Experience Design, Co-Design, CX Capability Build, Retail Experience Design, Digital Experience Design, Design Thinking, Co-Design, Customer Experience Programme Management, Business Design, Human Centered Design (HCD), Collaborative Design Practices, Channel Strategy, CRM, Contact Centre & Online Integration, Change Management, Contact Centre Improvement, Omni-Channel, Siebel, Business Development, Relationship Management
- Presentaciones
- Documentos
- Infografías
Steph Hay: Designing For Trust
Service Design Network
•
Hace 4 años
The Customer Job To Be Done Canvas - Prototype
Helge Tennø
•
Hace 9 años
Service Design Thinking
Marc Stickdorn
•
Hace 10 años
Strategic Design Workshop and Tools, IXDA Munich
Designit
•
Hace 9 años