Accelerating The Customer Success Impact
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30 de Mar de 2018•0 recomendaciones•248 vistas
Accelerating The Customer Success Impact
30 de Mar de 2018•0 recomendaciones•248 vistas
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Presented by Guy Nirpaz, CEO and Co-Founder of Totango, at Customer Success Summit 2018. Organizations which have implemented Customer Success practices often struggle with providing clear results to prove impact. Guy will talk about how organizations can follow a component-based model to get results fast and accelerate impact across the enterprise.
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Accelerating The Customer Success Impact
- 1. Onboarding ACCELERATING THE CUSTOMER SUCCESS IMPACT Guy Nirpaz | Co-Founder & CEO | Totango
- 2. 3 QUESTIONS
- 4. THE BIG ROI Results Fast!
- 5. Results CUSTOMER SUCCESS How to Translate the Concept to Practice?
- 6. ResultsResultsResultsResults Results CUSTOMER SUCCESS How to Translate the Concept to Practice?
- 7. THE FASTEST WAY TO GET RESULTS Introducing
- 8. GOALS ORIENTED GOAL Ensure that onboarding is on time Accounts went live Key Accounts Success Rate Time to Onboard 16 Days Target < 15 days 85% Target: 90% 8
- 9. SuccessBLOC sModular Unit of Value
- 13. YOUR ARE ALREADY USING 40+ SuccessBLOCs Onboarding Escalation Business Review Upsell Training Nurture & Grow Executive Engagement Adoption Risk Churn Success Plan Implementation Feedback Education Relationship Building Reference Retention/Renewal VOC Win Back Billing Professional Services + more
- 14. Onboarding SPEED TO RESULTS Demonstrate Results
- 15. HOW DO I RANK? How Many BLOCs?
- 16. YOU’RE IN CONTROL Solve the problems that matter the most
- 17. THE FASTEST WAY TO GET RESULTS
- 18. Onboarding ACCELERATE THE IMPACT OF CUSTOMER SUCCESS