Totango Spark: The Future of Customer Success has Arrived
Totango Spark: The Future of Customer Success has Arrived
Spark is finally here! Join our Customer Success industry expert and VP of Product Management at Totango, Ravit Danino, for this introductory webinar on the general availability of Spark. Totango Spark empowers enterprises to quickly adopt and operationalize customer-centricity across their organizations, enabling them to complete their digital transformation and grow their business by becoming more customer-centered. In this webinar we cover: - How Totango Spark can guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices to achieve business goals faster. - SuccessBLOCs - a groundbreaking, modular, concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives, each step is chosen by the business to meet specific customer success goals. Find the on-demand webinar and more info at www.totango.com.
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Totango Spark: The Future of Customer Success has Arrived
- 2. Ravit Danino | VP Products | ravit@totango.com Webinar Speakers Tess Orlev | Content Marketing Manager | tess@totango.com
- 3. Accelerating The Customer Centered Economy In a digital world where the customer is in the driver seat, we enable companies to center around their customers and drive Customer Centered Growth (CLTV). Totango Mission
- 4. Push towards making real-time data driven business decisions Putting customers at the center of your operations to gain competitive advantage Being disrupted by Software Enabled entrants Cloud Computing Transitioning to subscription from one-time/license revenues – faced with churn, upsell Pay Per Value / Subscription Digital Disruption / Transformation Big Data & Machine Learning Constant Increase of Customer Expectations Market Drivers of The Customer Centered Economy
- 5. Your business success and your customers’ success are now the SAME
- 6. CS GOALS ARE Business Results!
- 7. Results CUSTOMER SUCCESS IS NEW Many Companies Fail To Translate The Concept into Business Impact
- 8. ResultsResultsResultsResults Results THERE ARE MANY CUSTOMER FLOWS Delivering Value In Every Flow is Key
- 10. GOALS ORIENTED GOAL Ensure that onboarding is on time Accounts went live Key Accounts Success Rate Time to Onboard 16 Days Target < 15 days 85% Target: 90% 8
- 11. © 2018 TOTANGO. CONFIDENTIAL. GOALS & KPI SEGMENTS CAMPAIGNSSUCCESSPLAYSASSETS REPORTS SuccessBLOCs
- 12. YOUR ARE ALREADY USING 40+ SuccessBLOCs Onboarding Escalation Business Review Upsell Training Nurture & Grow Executive Engagement Adoption Risk Churn Success Plan Implementation Feedback Education Relationship Building Reference Retention/Renewal VOC Win Back Billing Professional Services + more
- 13. THE FOCUS IS ON RESULTS, NOT JUST ACTIVITIES Introducing
- 14. All Rights Reserved Content Proprietary of Totango