The document provides training rules and tips for personal development. The training rules instruct participants to be informal, keep phones silent, ask questions of the trainer, and listen to speakers. The personal development section lists 24 tips, such as being yourself, smiling, using enthusiasm and empathy, thinking positively, overcoming guilt/worry, setting goals, and continuously improving yourself.

1. HQA Training Rules
★ Do not be too formal. Let’s keep it light.
★ Keep all phones in silent mode. Notify the trainer/facilitator
that you have to answer a certain call if it’s urgent.
★ Ask the trainer/facilitator when you have questions.
★ Listen to the person who is speaking.
★ Respect other Sales Consultant’s learning pace.

2. PERSONALITY DEVELOPMENT

7. Where do I start from?

8. 1. Be Yourself

9. 1. Be Yourself

10. 2. Be Adaptable to Change

11. 2. Be Adaptable to Change

12. 3. Has the Ability to Smile

13. 3. Has the Ability to Smile
P
People seldom notice old clothes if you wear a big
smile. ~ Lee Mildon
Life is like a mirror, we get the best results when we
smile at it. ~ Anonymous
Smiling is infectious,
You can catch it like the flu.
Someone smiled at me today,
And I started smiling too.
~ Anonymous

14. 4. Use the 3 E’s

15. 4. The Power of 3E’s (Energy)

16. 4. The Power of 3E’s (Enthusiasm)

17. 4. The Power of 3E’s (Empathy)

18. 5.Think & Feel Good about Yourself

19. 5. Nothing feels better than thinking &
feeling good about yourself.

20. 6. Have an Attitude of Gratitude

21. 6. Have an Attitude of Gratitude

22. 7. Have a Positive Attitude

23. 7. Have a Positive Attitude

24. 8. Learn from Your Failure

25. 8.Learn from Your Failure

26. 9. Overcoming the Guilt & Worry

27. 9. Overcoming the Guilt & Worry

28. 10. Have Clear Goals

29. 10. Have Clear Goals

30. 11. Have Values Clarification

31. 11. Have Values Clarification
“Every man, at the bottom of his heart,
wants to do right. But only he can do
right who knows right; only he knows
right who thinks right; only he thinks
right who believes right.”

32. 12. Respect & Value People

33. 12. Respect & Value People

34. 13. Have Clarity & Conviction

35. 13. Have Clarity & Conviction

36. 14. Be Free from Envy & Ego

37. 14. Be Free from Envy & Ego

38. 15. Ability to Spread Love & Happiness

40. 15. Ability to Spread Love & Happiness

41. 16. Do not complain nor criticize what
you cannot change

42. 16. Do not complain nor criticize what
you cannot change

43. 17. Give honest & sincere acknowledgement

44. 17. Give honest & sincere acknowledgement

45. 18. Challenge your fears & beliefs

46. 19. Shift Your Focus

47. 19. Shift Your Focus

48. 20. Stop Procrastination

49. 20. Stop Procrastination

50. 21. Make Right Decisions @the Right
Time

51. 21. Make Right Decisions @ the Right
Time

52. 22. Never Ever Give Up

53. 22. Never Ever Give Up

54. 23. Continuously Polish Yourself

55. 23. Continuously Polish Yourself
You cannot just
stand before
the mirror and
shout “ I have a
winning
personality.”
Write down for
the next seven
(7) days…your
action plan!

56. 24. Take Regular Action

57. 24. Take Regular Action