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Netroots




Social media intelligence can enhance your campaigns




      Why?                 What?                  How?
CELEBRITY ENDORSEMENT




Authenticity




 Activating
  fanbase

                    Check tactics
LAUNCHING A FILM




68%
        Check tactics
CHANGING BEHAVIOUR




Sidestepping
  sarcasm




Using peer
 pressure
WHAT?




           Inform strategy




Evaluate                     Check tactics
INFORM STRATEGY




Understand the           Understand the
audience                 campaign
  What tools are best?     What are reasonable
  What do they expect?     expectations?
  How can they help?       Who are the key
                           stakeholders?
                           Are you on track?
CHECK TACTICS




Understand the          Understand the
audience                campaign
  Which messages work     Is bigger necessarily
  best?                   better?
  What are the            What isn’t working?
  opportunities?          Is offline activity
  How can you enhance     working online?
  their experience?       Are you on track?
EVALUATE




Understand the       Understand the
audience             campaign
  Where next?          What lessons can be
  Can we tap wider     learnt?
  audiences?           Did partners get what
  Can we build a       they wanted?
  relationship?        How was brand
                       perception affected?
HOW?




           Inform strategy




Evaluate                     Check tactics
THE TOOLS
http://api.facebook.com/restserver.php?method
=links.getStats&urls=




                                                site:twitter.com intitle:”on twitter” “bio*
                                                *NHS” “location london”
THE QUESTIONS



    Strategy             Tactics                  Evaluation

Where?                Messages                   Share of
                                                  voice
             How
                              Content
            many?                                        Penetration
                               type


Interests             Sentiment                  Engagement
               Who?

                             Audience                       Actions
When?

                                                 Unprompted
TIPS




 Measure what you can influence



 Computers don’t understand sentiment



 Develop hypotheses, test ideas



 Don’t be wrong for long
CONTACT DETAILS




@Trufflenet
@mcaino        For a chat . . .
07764 747858

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Netroots - social media research 101

Notas del editor

  1. Inform strategyWhere’s the audience?What gets them going?How many?What do they share / create?Inform tacticsIs it working?Are we reaching the right people?In the right way
  2. Inform strategyWhere’s the audience?What gets them going?How many?What do they share / create?Inform tacticsIs it working?Are we reaching the right people?In the right way
  3. Inform strategyWhere’s the audience?What gets them going?How many?What do they share / create?Inform tacticsIs it working?Are we reaching the right people?In the right way
  4. Inform strategyWhere’s the audience?What gets them going?How many?What do they share / create?Inform tacticsIs it working?Are we reaching the right people?In the right way
  5. Inform strategyWhere’s the audience?What gets them going?How many?What do they share / create?Inform tacticsIs it working?Are we reaching the right people?In the right way
  6. Inform strategyWhere’s the audience?What gets them going?How many?What do they share / create?Inform tacticsIs it working?Are we reaching the right people?In the right way
  7. Inform strategyWhere’s the audience?What gets them going?How many?What do they share / create?Inform tacticsIs it working?Are we reaching the right people?In the right way
  8. Inform strategyWhere’s the audience?What gets them going?How many?What do they share / create?Inform tacticsIs it working?Are we reaching the right people?In the right way
  9. Inform strategyWhere’s the audience?What gets them going?How many?What do they share / create?Inform tacticsIs it working?Are we reaching the right people?In the right way
  10. Inform strategyWhere’s the audience?What gets them going?How many?What do they share / create?Inform tacticsIs it working?Are we reaching the right people?In the right way
  11. Inform strategyWhere’s the audience?What gets them going?How many?What do they share / create?Inform tacticsIs it working?Are we reaching the right people?In the right way