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ECC October 10 2011 CRM seminar
1. Welcome! sales automation specialists October 10, 2011 presents Delivering Better Sales & Service through CRM 10/9/2011 1 Copyright 2011 - sales automation specialists - All rights reserved
2. Many, many thanks to: Sybil Ege – Elgin Community College Inga Neuner – Elgin Community College Elgin Community College University & Business Center Welcome to all of you! 10/9/2011 2 Copyright 2011 - sales automation specialists - All rights reserved
3. Let’s make this interactive – ask questions at any time! 10/9/2011 3 Copyright 2011 - sales automation specialists - All rights reserved
4. Every firm – B2B or B2C – needs to perform marketing and sales tactics 10/9/2011 4 Copyright 2011 - sales automation specialists - All rights reserved
5. Unless you’re Apple! 10/9/2011 5 Copyright 2011 - sales automation specialists - All rights reserved
6. In this economy – you NEED to stay in contact with your customer base The phone doesn’t ring automatically 10/9/2011 6 Copyright 2011 - sales automation specialists - All rights reserved
13. You probably need a database!10/9/2011 8 Copyright 2011 - sales automation specialists - All rights reserved
14. If you own, manage or are employed by a small business, what are you currently using for marketing and sales? 10/9/2011 9 Copyright 2011 - sales automation specialists - All rights reserved
15. If you own, manage or are employed by a small business, what are you currently using for marketing and sales? 10/9/2011 10 Copyright 2011 - sales automation specialists - All rights reserved
16. If you own, manage or are employed by a small business, what are you currently using for marketing and sales? 10/9/2011 11 Copyright 2011 - sales automation specialists - All rights reserved
17. If you own, manage or are employed by a small business, what are you currently using for marketing and sales? 10/9/2011 12 Copyright 2011 - sales automation specialists - All rights reserved
18. If you own, manage or are employed by a small business, what are you currently using for marketing and sales? 10/9/2011 13 Copyright 2011 - sales automation specialists - All rights reserved
19. If you own, manage or are employed by a small business, what are you currently using for marketing and sales? 10/9/2011 14 Copyright 2011 - sales automation specialists - All rights reserved
20. If you own, manage or are employed by a small business, what are you currently using for marketing and sales? 10/9/2011 15 Copyright 2011 - sales automation specialists - All rights reserved
21. There are “goods” and “bads” with each of these methods.However, there’re mostly a waste of time -- we’ll tell you why. 10/9/2011 16 Copyright 2011 - sales automation specialists - All rights reserved
22. Contact Management and CRM – what’s the difference? 10/9/2011 17 Copyright 2011 - sales automation specialists - All rights reserved
23. Contact Management and CRM – what’s the difference? Contact Management – software that keeps track of people you do business with & related activities 10/9/2011 18 Copyright 2011 - sales automation specialists - All rights reserved
24. Contact Management and CRM – what’s the difference? Customer Relationship Management – software designed to handle every aspect of a customer’s interaction with a company. CRM includes: 10/9/2011 19 Copyright 2011 - sales automation specialists - All rights reserved
29. Other types of marketing and sales conversations with a customer and prospect10/9/2011 20 Copyright 2011 - sales automation specialists - All rights reserved
30. So, which one should I use? 10/9/2011 21 Copyright 2011 - sales automation specialists - All rights reserved
41. Shooting out from this – a collection of related information10/9/2011 25 Copyright 2011 - sales automation specialists - All rights reserved
42. Related Information A Calendar . . . and shared if using a local area network 10/9/2011 26 Copyright 2011 - sales automation specialists - All rights reserved
47. Anything else that will help you build & maintain a good relationship10/9/2011 27 Copyright 2011 - sales automation specialists - All rights reserved
75. It should help you find who you haven’t done business with in a long time10/9/2011 39 Copyright 2011 - sales automation specialists - All rights reserved
114. Cloud-based - $50-$60 per user per month = $3000-$3600/year – every year10/9/2011 55 Copyright 2011 - sales automation specialists - All rights reserved
155. Lease server space - IaaS10/9/2011 64 Copyright 2011 - sales automation specialists - All rights reserved
156. Your Contact Management or CRM app can and should be as valuable as any employee – or any other resource.It’s an investment – not an expense. 10/9/2011 65 Copyright 2011 - sales automation specialists - All rights reserved
157. Thank you! 10/9/2011 66 Copyright 2011 - sales automation specialists - All rights reserved
158. Q & A Easy questions only! 10/9/2011 67 Copyright 2011 - sales automation specialists - All rights reserved
159. All about us tom wieczorek sales automation specialists 630.669.2104 www.sas-chicago.com tom@sas-chicago.com 10/9/2011 68 Copyright 2011 - sales automation specialists - All rights reserved
160. Available on SlideShare Later today 10/9/2011 69 Copyright 2011 - sales automation specialists - All rights reserved