1. Cowboys
Acrobats
Rainmakers
and
Chatterers
IT Management
in the twenty teens
v1

4. Cowboys

5. Rambling Kid Realitsm

6. Oh give me a home where the VMs roam
and the techs and administrators play!
Where seldom is heard a change management word
and the skies are cloudy all day!
How often at night in the cubicles bright
With the light of the monitors dual
Have I sat there amazed and asked as I gazed
If their glory exceeds that of jewels
Home, home on the range
Where the techs and administrators play!
Where seldom is heard an I-T-I-L word
and the skies are cloudy all day!
Then give me a LAN where the striped-RAID SAN
Flows leisurely in data streams
Where the virtual machine goes gliding unseen
Like a maid in a Warcraft dream
Oh I would not exchange my old home on the range
Where the techs and administrators play!
Where never is heard a procedural word
and the skies are cloudy all day!
Sung by
“Botchagalupe
”
John M Willis

9. enthusiasm
Gartner Hype Curve
ITIL
time

11. Acrobats

12. "NoOps means that application
developers will never have to
speak with an operations
professional again."
Mike Gualtieri, Forrester

13. • cheap
• standardised
• somewhere else
Servers
SaaS
COTSS
Open source
Crowd-sourcing services

14. Rainmakers

16. Cowboys = overthrow
– ITIL backlash
Acrobats = stealth
– Agile
– DevOps, NoOps
Rainmakers = elimination
– Cloud
… and a Fourth Threat …

19. Wanderers

22. Service

23. Consulting

24. Monitoring

25. Governance

28. Assurance
risk
security
problem
project
audit
compliance
quality
architecture
suppliers
readiness

29. Containment

30. www.itskeptic.org