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Building a high performance culture ~ Les Venus CEO Threshold Initiative

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<ul><li>Creating a high performance organisation is about: </li></ul><ul><ul><ul><li>creating the right working environment </li></ul></ul></ul><ul><ul><ul><li>the way we work together </li></ul></ul></ul>

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Building performance <ul><li>How do you build a consistent high performance culture: </li></ul><ul><ul><li>shared vision </li></ul></ul><ul><ul><li>workforce engagement or “buy-in” </li></ul></ul><ul><ul><li>motivation </li></ul></ul><ul><ul><li>skills and knowledge </li></ul></ul><ul><li>But most of all….equal chance and opportunities </li></ul>

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Pillars of success <ul><ul><ul><li>motivational targets </li></ul></ul></ul><ul><ul><ul><li>connection - social responsibility </li></ul></ul></ul><ul><ul><ul><li>continuous improvement </li></ul></ul></ul><ul><ul><ul><li>equality of opportunity - inclusion </li></ul></ul></ul>

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Motivational targets <ul><li>Targets can drive a team forward or they can de-motivate; the difference is in whether there is equal opportunity in achieving them and equal chance in reaping the rewards </li></ul><ul><li>Motivational targets are characterised by : </li></ul><ul><ul><li>being challenging </li></ul></ul><ul><ul><li>adding value, not cost </li></ul></ul><ul><ul><li>building an inclusive customer base </li></ul></ul><ul><ul><li>being non-discriminatory, giving equal chance and rewards </li></ul></ul>

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Connection - social responsibility <ul><li>Every organisation is part of a wider community: </li></ul><ul><ul><li>organisations operate within the community </li></ul></ul><ul><ul><li>organisation recruit from that community </li></ul></ul><ul><ul><li>organisations exist to serve the community and meet demand </li></ul></ul><ul><ul><li>organisations – and the community - benefit from that service </li></ul></ul><ul><li>Social responsibility enhances that interaction and is based on non-discrimination and inclusion </li></ul>

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Continuous improvement <ul><li>Just because you tell someone once doesn’t mean to say they will remember it forever </li></ul><ul><li>It is about: </li></ul><ul><ul><li>never being static or content, always striving to be better </li></ul></ul><ul><ul><li>developing talent and empowering your workforce </li></ul></ul><ul><ul><li>being inclusive and open to new ideas </li></ul></ul><ul><ul><li>motivating, rewarding and coaching individuals </li></ul></ul>

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Equality and inclusion <ul><li>Equality and inclusion provides the foundation for building performance: </li></ul><ul><li>For the workforce: </li></ul><ul><ul><li>it attracts you the best people </li></ul></ul><ul><ul><li>it builds respect and integrity </li></ul></ul><ul><ul><li>it builds motivation </li></ul></ul><ul><li>For customers: </li></ul><ul><ul><li>it builds new markets and market share </li></ul></ul><ul><ul><li>it builds reputation </li></ul></ul>

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Common problem For most organisations the question is how you move from the vision thing to the doing thing. The conversion of that good intention through a measured process that delivers the desired outcome In fact achieving high performance and inclusion is all about that transition And how do you know what that success looks like?

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The framework for success If equality lies at the heart of success and ensuring that everyone has an equal chance and opportunity …. then how do you achieve it? People People discriminate, they design systems and processes and those systems and process can reflect their prejudices. So if you educate and up-skill your workforce, and use them to identify and remove potential risks, then you eliminate discrimination

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Establishing a common framework Use a common framework – one that aligns your processes against the same criteria to identify potential risk of discrimination across all aspects of your operation The main areas are: Refurbishment Supply chain Supported Management Designing Inclusive Equal rights Use Providing Effective Equal opportunities Built Environment Goods and services Communication Employment

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So what does success look like? <ul><li>External Audit </li></ul><ul><li>Measure against an ideal, not a benchmark </li></ul><ul><li>On-going measurement </li></ul>

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Signs of success <ul><li>Lower staff turnover </li></ul><ul><li>Lower costs </li></ul><ul><li>Higher workforce engagement </li></ul><ul><li>Higher performance and targeted investment </li></ul><ul><li>Better process alignment </li></ul><ul><li>Better outreach </li></ul>

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Building a high performance culture ~ Les Venus CEO Threshold Initiative