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Sue Fidler Ltde-consultancy for charities sue@suefidler.com 07889 350285 www.suefidler.com www.charityemail.com www.facebook.com/suefidler twitter.com/SueFidler twitter.com/CharityeMail
Getting started:putting it all into practice Sue Fidler
1) think about your audience           - where are they? Sue Fidler
Sue Fidler
http://www.andersonanalytics.com/ Sue Fidler
Royal Pingdom
www.checkfacebook.com 55% Sue Fidler
A place to start: Who really likes us on our email supporter list? (who opens, clicks, forwards?) Are they in our social networks? Which ones? Will they post for us? Tweet for us? Can they get the message and drive more traffic? Who are these young people? Make friends with your “influencers”
a surprising example: Sue Fidler
Stardoll generated more signups than Facebook, Twitter and YouTube combined  Duane Raymond - Fairsay
Alexa's website audience profile for 1GOAL shows that it was disproportionally (vs. the Internet norm) young and female. Duane Raymond - Fairsay
2) be there		- and get found Sue Fidler
Sue Fidler
Sue Fidler
3) Be appropriate Sue Fidler
4) learn the etiquette…		and earn their trust Sue Fidler
Check MideastYouth and their projects (http://www.mideastyouth.com/projects). Also, AYM (http://www.movements.org/) might have some useful pointers.
1. Clearly say who you are.  2. Choose a good picture to suit the audience. 3. Don’t setup a profile on every network.  4. Own your subject.  5. Don’t be fake. 6. Be Available.  7. Be Transparent. 8. Write for the web.  http://mashable.com Sue Fidler
5) use your website a base.. 		to sign up, volunteer etc Sue Fidler
6) use social media as a tool		to spread the word Sue Fidler
Sue Fidler DONT FORGET: Ask people to join Ask people to tell their friends Give them feedback
7) Be friendly Sue Fidler
> Write as a person not an organisation> Talk to them as friends> Less formal > Build a relationship > Personalise where possible  Sue Fidler
8) Keep it fresh Sue Fidler
Sue Fidler
Sue Fidler
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Sue Fidler
9) always respond – 	to messages, tweets, 		comments, mentions Sue Fidler
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Respond to everyoneno matter what the question or issue. Young people love having an actual person to connect to from an organization, and two-way communication is what makes social networks so successful.
Search Networks for people that are interested in you,then personally message them. The viral aspect of getting one young person involved who has hundreds of friends can be a huge payoff.Sue Fidler
10) Monitor and evaluate        are you meeting            your objectives? Sue Fidler
The four I’s: Return on Insight: What you are getting back is learning about how young people feel about your organization and the issues you work on.  Sometimes nonprofits don’t value this enough.   Return on Interaction:  How well you are engaging with people. Return on Investment:  Are you converting young people into supporters? Examining conversions will help you learn how to do social media better and where to invest your time. Return on Impact:  Track all the results online and on land. Beth Kanter Care2
Ask yourselves –What do we want to use social networking for? Who is your online community? What are they looking for? What tools suit the audience and purpose? How will you manage and monitor ongoing communications? Sue Fidler
Key Activities– Listen – find out what they are talking about Share – useful information they want Engage – in the conversations already going on Drive – traffic to your site to recruit Sue Fidler Respond – when they talk to or about you
Resources Sue Fidler
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