2. Agenda
Who is F.T. Consulting 2nd Strategic Orientation
Firm Comparison
Industry SWOT Recommendation
Analysis
Summary
Industry Benchmarks
Q&A
RadioShack
1st Strategic
Orientation
Marketing Plan
Market Segments
New Store Layout
Costumer Experience
3. F.T. Consulting Firm
Established in 2008
your future transitions
“Making
possible…”
Assisted following companies:
Caron Furniture
F.T.
A.H. Belo Corporation
Future Transitions Consulting Firm
Business Analysis & Consulting
4. Industry SWOT Analysis
Strengths Opportunities
Ability to keep being
Hispanic population
innovative (Spanish speaking)
Growth potential
Digital TVs &gaming
Investors
Need for innovation
Increased efficiency
Threats
Weaknesses
Globalization
Innovation
Competition
Recession
5. Industry Benchmarks
Benchmarks
FirmPerformance
Measures
(computed from
Theoretical Construct and Dimensions
External
Chosen?
Internal
data in case)
(Industry
(Goals)
Norms)
Financial
Current Ratio 2.8 1.82 2.5
Position
Financial
Performance
Operating
4.9% profit
3.8% (Yahoo
4.9% (thestreet.com
Performance Profitability Profit Margin
margin
Finance)
)
10% in 5
Market Performance Market Share 6.96% 100% yrs
Organizational Health Employee Growth -3.85% .98% .5%
6. Survey Results
Potential Buyers Consumer Wants
13% 13% 13% Atmosphere
Would buy from
Knowledgable Staff
17%
RadioShack
Will not buy from 57% Convenience
RadioShack
Quality Products
87%
Slogan Recall
Competitors
3% 18%
18% 17%
Recall Slogan
Fry
Best Buy
Don't know
83%
Wal-Mart
61% slogan
RadioShack
7. Strategy 1
RadioShack
Consistency Contract Customer
Store layout Product mix Service
Slogan Company size Product demands
Training Product Demos
Marketing Plan Spanish Website
8. Strategy 1 Marketing Plan
Message: Identity of RadioShack
High-quality products
Superior customer service
Convenient locations
RadioShack. Connecting consumers with technology.
Ad #1: Transition of RadioShack
Ad #2: Going Green
Customer Experience
11. Market Segments
Younger Generation Baby Boomers
(Pre-teens and teens) (50’s and above)
Customer Service
Interesting website
Convenience
Going Green
Demos
Newest products
Store layout
Middle Generation
(20’s-40’s)
Focus on value
Convenience
Demos
12. Customer Experience
What type of experience does RadioShack
want to give its customers?
Simplicity
Superior customer service
“Try before you buy”
Inviting atmosphere
Information
14. Strategy 2
RadioShack
Maintain Maximize
Keep product mix Increase store format
Improve Kiosks Increase services
More employee training
15. Strategy #1 vs. Strategy #2
Strategy 1
Strategy 2
Pros:
Pros:
Transitions RadioShack
Familiarity
Capitalizes on Industry
Managerial and employee
forecasts
training improved
Positions RadioShack in
More services offered
mind of consumers
Cons:
Reduce affects of recession
on business
Not feasible
Cons: Large financial risks
Employees need training Competition
Financial risks Ignores industry analysis
Calls for expansion
Minimal transitions
16. Recommendations
Strategy 1 Recommended
Industry analysis supports strategy
Feasible
Easy to implement
Likelihood of success
Action Plan
18. Summary
F.T. Consulting Firm best choice
Industry remains promising
The answer to Who is RadioShack?
Strategic Orientations
Recommendation
Call to action
20. Organization
Julian C. Day
Chairman and CEO
Peter J. Whisett Bryan Bevin
Martin O. Moad John G. Ripperton Lee Applbaum James Gooch
Chief Merchandising Executive Vice
Chief Marketing Chief Financial
Vice President and Senior Vice President
Officer President of Store
Officer
Controller of Supply Chain Officer
Operations
We recommend making no changes to the organizational structure.
21. Product Liquidation
Sell back
Sell to
Heavily for New
smaller Recycle
product
Discount
stores
credit