Measuring the effectiveness<br />of Content
Strategy<br />An eBay case study<br />Rian van der Merwe<br />@RianVDM<br />rian@elezea.com<br />

What is user experience design?<br
/>http://xkcd.com/773<br />

"User experience" encompasses all aspects
of the end-user's interaction with the company, its services, and its<br />products.<br /> The first requirement for an exemplary user experience is to meet the exact needs of the customer, without fuss or bother.<br /> Next comes simplicity and elegance that produce products that are a joy to own, a joy to use.<br /> True user experience goes far beyond giving customers what they say they want, or providing checklist features. In order to achieve high-quality user experience in a company's offerings there must be a seamless merging of the services of multiple disciplines, including engineering, marketing, graphical and industrial design, and interface design.<br />http://www.nngroup.com/about/userexperience.html<br />

Or, to put it another
way:<br />What a great thing for a father to do with his son. Patrick was so proud to be #1 in line. They made a big deal about it when they let him into the store first. That’s a memory that he’ll have the rest of his life. What a great dad to make that happen.<br />

The elements of user experience:<br
/>User research<br />Content strategy<br />Visual<br />design<br />Interaction<br />design<br />User research<br />

Content Strategy<br />is<br />Design<br />

Loremipsum dolor sit amet…<br />It
does actually mean something….<br />Nor again is there anyone who loves or pursues or desires to obtain pain of itself, because it is pain, but occasionally circumstances occur in which toil and pain can procure him some great pleasure. To take a trivial example, which of us ever undertakes laborious physical exercise, except to obtain some advantage from it? But who has any right to find fault with a man who chooses to enjoy a pleasure that has no annoying consequences, or one who avoids a pain that produces no resultant pleasure?<br />-- “The Extremes of Good and Evil”, written 45 BC<br />

“<br />We need to start
urging our clients to think about their content not just as a commodity, but as the starting point, the building blocks of a website. It’s time to stop building the house without knowing how many bedrooms it may need. It’s a paradigm shift in the way we think about building websites.<br />But, it has to be done. Because you know what they call things that are beautiful, but have no function?<br />Useless.<br />http://onlineitallmatters.blogspot.com/2010/09/what-content-strategist-wants-web.html<br />

Measuring<br />content<br />

Understanding<br />Emotional<br />connection<br />Conversion<br />

Usability<br />Desirability<br />

Desirability testing<br />

Desirability testing<br />Attractive<br />Unattractive<br />Repulsive<br
/>1 2 3 4 5 6 7 8 9 10 11 <br />I am here<br />

Desirability testing<br />Attractive<br />Unattractive<br />Repulsive<br
/>1 2 3 4 5 6 7 8 9 10 11 <br />I am here<br />

Usability<br />Desirability<br />A/B testing<br />

Content Strategy<br />at eBay<br />

35% better sign-up conversion<br />

Content Strategy<br />is<br />Design<br />

Content Strategy<br />is<br />measurable<br />

Measuring the effectiveness<br />of Content
Strategy<br />An eBay case study<br />Rian van der Merwe<br />@RianVDM<br />rian@elezea.com<br />