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Industries	we	cater	to	.	.	.

Support	Desk	System

Professional.	Reliable.	Experienced.

Quest	Informatics	Private	Limited...
World	class	aftermarket	products	and	services
World	class	aftermarket	products	and	services

Industry	pain	areas	
•		Compr...
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Support desk

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Support desk

  1. 1. Industries we cater to . . . Support Desk System Professional. Reliable. Experienced. Quest Informatics Private Limited #960, II Main, IV Block,Rajajinagar, Bangalore - 560010, Karnataka, India. Email : sales@questinformatics.com Telephone : +91 - 80 -65791453/ 23206669/ 65961735 TeleFax : +91 - 80-2320 6670 www.questinformatics.com Professional. Reliable. Experienced.
  2. 2. World class aftermarket products and services World class aftermarket products and services Industry pain areas • Comprehensive After Market Support Management. • Assigning customer calls across departments in multiple locations. • Managing Multiple Branches. • Escalation of complaints based on complexity & criticality. • Customer & Product Data Management. • Monitoring SLA, Response time, Resolution time on each customer basis. • Generating customized reports on ad hoc basis. • Identifying repeated and related complaints across various department & product line. • Knowledge Management. What SUPPORT DESK does? Support Desk System is an integrated system that has distinctive features which facilitate you to manage customer grievances and provide customer delight. This system acts as a single point of contact for users to gain assistance in troubleshooting issues. It enables to identify hitch in product support system and gives immense scope for improvement, thereby helping to effectively improve communication, coordination and management of all stakeholders. Benefits Builds quick and respond agile organization Deepens customer engagement • Maximize customer satisfaction. • Comprehensive support management. • Minimizes variation across response lead time. • Automate resolution process. • Provides centralized supervision of enterprise support activity. • Improves coordination of all stakeholders. • Real-time tracking of customer support. • Improves resource utilization. • Ef iciently manage entire support network. Streamlines service offering Other offerings Other products available: Services • Engineering Services • Remanufacturing Management System • Field Service Management System • After Market ERP • Float Management System • Rental and Re-marketing System • Warranty Management System • CSA (Customer Service Agreement) • CRM (Customer Relationship Management) • Vendor Management www.questinformatics.com

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