Tiffin treat complete project

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SUBJECT:
ENTREPRENEURSHIP
PARTIAL REPORT ON:
A Comprehensive Group Project Report Founding A
Lunch Box Delivery Service In Hyderabad.
PREPARING UNDER THE GUIDANCE OF:
Mam Firdous.
GROUP MEMBERS:
VARDA SHAIKH ID: 1310-BBA027
HIBA SHAIKH ID: 1310-BBA009
MARYAM QAZI ID: 1310-BBA015
MAHGUL KHAN ID: 1310-BBA012

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Prepared Under the Patronage Of
Dr. Hameedullah Kazi
Pro Vice Chancellor
Department Of Management Sciences
Isra University, Hyderabad
Under Guidance Of
Dr. Qamaruddin Mehar
Chairperson
Under supervision Of
Mam firdous
Teacher

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CONTENTS
PAGE TITLE PAGE NUMBER
1. Introductory page
1.1 Name & Address Of Business__________________ ……7……..
1.2 Names & Addresses Of Principals_______________ ……7……..
1.3 Nature Of Business___________________________ …....7………
1.4 Staement Of Financing Needed__________________ …….8…….
1.5 Statement Of Confidentiality Report:_______________ …..8……
2. Executive summary_________________________________ ……9……..
3. Industry analysis
3.1Future outlook & trends________________________ …11……..
3.2Analysis of competitors_______________________ ….11……..
3.3Market segmentation_________________________ …11……..
3.4Industry & market forecast_____________________ …12…….
4. Description of venture
4.1Products.__________________________________ …13………..
4.2Services.__________________________________ …13………..
4.3Size of business____________________________ …13………..
4.4Office equipment & personnel_________________ ….14…..…….
4.5Background of entrepreneurs__________________ …14……....
5. Production plan
5.1Manufacturing process______________________ …..15……..
5.2Physical plant______________________________ …15……..
5.3Machinery & equipments_____________________ ….16……..
5.4 Name of suppliers of raw materials_____________ …..16……..
6. Operation plan
6.1Description of company’s operation_____________ ……17……..
6.1.1 Inventory Management.
6.1.2 Job Requirement For Cook.
6.1.3 Risk Plans.
6.1.4 Delivery System.
6.1.5 Customer Support System:

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6.2Flow of orders for goods & services_____________ ……18……..
6.3Technology utilization________________________ ……19……..
7. Marketing plan
7.1Pricing.____________________________________ ……20……
7.2Distribution._________________________________ ……20……
7.3Promotion.__________________________________ ……20……
7.4Product forecast_____________________________ …...21……
7.5Controls.___________________________________ …...21……
8. Organizational plan
8.1Form of ownership___________________________ ……22……
8.2Identification of partners/principal shareholders_______ ……22……
8.3Authority of principals_________________________ ……22……
8.4Roles & responsibilities________________________ ……23……
9. Assessment of risk
9.1Evaluate weaknesses of business_______________ ……24……
9.2Contingency plans____________________________ ……25……
10.Financial plan
10.1 Budget ___________________________________ ……27……
11.Appendix
11.1 Company trademarks_______________________ ……28……..
11.2 Company’s menu & deals___________________ ……29……..
11.3 Survey Questionnaire______________________ ……..31…….

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Logo:
Slogan:
Lunchbox a day, keep your tension away!
Vision:
Tiffin Treat, lunchbox delivery Service, aimed to work together to deliver
the nutritional building blocks to the personnel with outstanding service.
Mission:
To improve the health and well-being of each & every individual by
providing nutritious, wholesome, high quality meals in a friendly,
courteous manner.

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1. BUSINESS NAME: Tiffin Treat.
2. LOCATION: Hasn’t physical location, it’s an online business.
3. REASON TO ESTABLISH: A lunch box delivery service is a welcome treat
for workers who have neither the time to pack snacks before they leave for
the office, nor the budget to afford restaurant meals and take-out fare on a
daily basis. This service also appeals to employees who typically work at their
desks during lunch, or who don't have easy access to local eateries.
This small business venture does require:
 Reliable transportation.
 Good organizational skills and
 A sufficient customer base.
4. GOALS:
 To maintain safe and sanitary conditions for food preparation.
 Offering wholesome, fairly priced, ethnically diverse food options.
 To conduct this program in an economical, business-like manner at a
minimum expense.
5. OBJECTIVES:
 To serve variety of food to the office employees.
 Creating an attractive and diverse menu.
 Providing excellent customer services.
 To ensure this business fulfill the needs and demands of the customers.

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FIRST CHAPTER
1. INTRODUCTORY STAGE:
1.1 NAME & ADDRESS OF BUSINESS
 NAME: Tiffin Treat
 ADDRESS: www.tiffintreat.com.pk (Hasn’t physical location, it’s an online
business).
NOTE: but the business operation will be performed in the basement area
served as a kitchen which is acquired by one of the member of Tiffin treat.
1.2 NAMES & ADDRESSES OF PRINCIPALS
 HIBA SHAIKH from affandi town Hyderabad.
 VARDA SHAIKH from gari khata Hyderabad.
 MARYAM QAZI from fort area Hyderabad.
 MAHGUL KHAN from resham bazaar Hyderabad.
1.3 NATURE OF BUSINESS
Service based business (online delivery service)
DESCRIPTION OF BUSINESS:
Tiffin treat will provide lunch box delivery service on order basis to those personnel
who don’t have time to make meal for themselves & take out for the lunch due to
their busy professional working schedule.
The meal box will be prepared by those women who want to support their family; we
will provide them employment promoting women empowerment.

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1.4 STAEMENT OF FINANCING NEEDED
Initial financing is required Rs: 400,000 this amount will be invested by business
partners each will contribute Rs: 100,000.
This investment will cover:
o Delivery staff.
o Delivery vehicles.
o Kitchen utensils like disposables, grocery etc.
1.5 STATEMENT OF CONFIDENTIALITY REPORT:
This report on Business Plan hereby acknowledges that the information provided is
completely confidential and therefore the reader agrees not to disclose anything
found in the business plan without the express written consent of Business Owners.

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SECOND CHAPTER
EXECUTIVE SUMMARY:
TIFFIN TREAT is an online food delivery service founded by four students, named
o HIBA SHAIKH
o VARDA SHAIKH
o MARYAM QAZI
o MAHGUL KHAN
the inspiration of the business came out of the co-founders’ pain point where they
are students at the isra University, Hyderabad campus, they observed that the
employees of university found it hard to find good lunch options, especially in
Hyderabad campus where on-site dinning choices are limited and local restaurants
are at distance.
For the staff, lunch time is usually limited. Many teachers need to squeeze time
between classes to fill up their stomach. Meals that can be easily managed and
conveniently obtained are preferred; especially unhygienic junk food from canteen is
usually preferred by them.
Tiffin treat is committed to solve employee’s lunch issue by providing a pre-ordered
lunch box delivery service to the staff. The service has been in trial for three months
on campus and has generated a lot of interests and groups of loyal customers; the
company is dedicated to providing delicious food and excellent service to customers
in a cost and time efficient way. The goal cannot be fully accomplished without the
university’s help.
Tiffin treat is currently extending its offering to the entire Hyderabad. The founders
are looking into getting support from Hyderabad authority to get approval on
delivery locations and logistical support. Seeding investments are also welcomed to
help the company accelerate the implementation and expansion of the service.
Product/Service Description Currently Tiffin treat targeting traditional cuisine, it has
a rich history of creating a variety of balanced and delicious dishes. Many types of
dishes can be mass produced and are good choice for lunch.
Serving lunch in bento box is super convenient, in which people can get multiple
and nutrient-balanced meal in one convenient box for a fair price. The team is
responsible to create tasty and nutritionally balanced menus, offering many combo
choices for customers to choose from every weekday. Customers can access the

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menu conveniently through the official website (www.tiffintreat.com.pk), also can
review menu descriptions and place their orders.
All meals are packaged in a microwave safe container, with Tiffin treat designed
paper wrapper on the container body and a complementary utensil bag. The bento
boxes are priced at rs10 each, including tax and other miscellaneous fees.
Employees can preorder their lunch 16 hours ahead. To receive timely feedback
and solve problems from customers, Tiffin treat staff also created social media
group for constant buyers to communicate on an open platform. Many loyal
customers are formed this way, and their feedback encourages the team to improve
service and move forward with confidence.
If Tiffin treat can perform well within the Hyderabad region then the offerings can be
more diverse and will be planned to introduce this plan in other cities of Pakistan as
well. Tiffin treat can customize the product and service on demand in the future but
keep in mind the quality which is our primary concerned.
Uniqueness: Tiffin treat can differentiate themselves from other food delivery
services as; they produced food that is either too oily or unhygienic. Also they don’t
specifically deliver to the offices, staff or employees but Tiffin treat has its own
unique strategy, it is delivered to the personnel.
The menu changes every day so that customers won’t get bored with the offerings
and can anticipate a surprise every day. The price is competitive and the purchase
process is hustle free.
Tiffin treat is able to manage cost effectively and focus on building relationships with
customers to provide healthy lunch and reliable service to them, which puts us in a
competitive position among competitors.
Rationale for Success: Tiffin treat is addressing a real pain point of personnel,
providing healthy and easily managed lunch to them conveniently. The menu is
attractive and quality assured, and the process of ordering online and pay ahead
makes it hustle free.
Tiffin treat carefully manages its costs and is making profit even during trial period.
With more logistical and financial support, it is promising that Tiffin treat will achieve
greater success in the near future.

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THIRD CHAPTER
3. INDUSTRY ANALYSIS:
3.1 FUTURE OUTLOOK AND TRENDS:
Health trend: This business aimed to provide great opportunity to the customers by
following the health trend, by concerning the health of our customers, our aim is to
provide healthy and hygienic homemade food to the personnel only.
Future outlook: In the future, we will expand our product line and market by
targeting students as well.
3.2 ANALYSIS OF COMPETITORS:
Main competitors: Desi Chatkhara, Lunchbox and Salwa.
The above are main online food delivery services in Hyderabad; made
homemade food, they deliver their food to the houses within the specific areas and
with the specific time.
Tiffin treat has its own unique strategy; it delivers homemade Tiffin to personnel at
any work place at the lunch time.
3.3 MARKET SEGMENTATION:
Commercial areas of Hyderabad: Tiffin treat is targeting all the working areas of
Hyderabad like saddar; has many schools and offices.
Target market in that area: school/college teachers and office staff

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3.4 INDUSTRY AND MARKET FORECAST:
What market is offering: In the market, currently the competitors are offering their
food a bit expensive, like they are offering their food Rs.450 per person plus
delivery charges.
What Tiffin treat is offering: Tiffin treat aimed to provide reasonable and hygienic
food that would be afforded easily by the people. It will be offer its product starting
from Rs.250.

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FORTH CHAPTER
4. DESCRIPTION OF VENTURE:
4.1 PRODUCT:
Tiffin treat is offering homemade food, packed in the lunch boxes which include
variety of meals; ranging from rolls, sandwiches to salad and dessert but to keep in
mind the affordability and hygiene which is our main concerned.
Starting price is Rs.250 and it varies according to the meal.
4.2 SERVICES:
Tiffin treat provides:
 Online services, receive online orders.
 Prepare lunch boxes.
 Hire the delivery boys to deliver the food at their desired place.
4.3 SIZE OF BUSINESS:
Tiffin treat consists of the following departments that are:
o Finance department: it is responsible for controlling expenditures including
operating expenses, utility bills etc.
o Management department: It is responsible for planning, organizing, staffing,
leading, controlling, monitoring, and motivating.
o Marketing department: It is responsible for promoting the business and find
out the ways to reach out to customers.
o HR department: responsible to train the employees and corporate with them.

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4.4 OFFICE EQUIPMENTS AND PERSONNEL:
Office equipments include:
 Cooking staff
 Delivery staff
 Delivery vehicles
 Kitchen utensils
 Grocery
o Personnel: The meal box will be prepared by the women; they aren’t
professional but expert in their work.
o Qualification: the qualification isn’t required; it is enough to know how to cook
good food as the main purpose of this project is to support needy women and to
promote women employment.
o Salary: starting from Rs. 3000 but as the business grows, it is promised to raise
the salary accordingly.
4.5 BACKGROUND OF ENTREPRENEUR:
The company’s entrepreneurs are basically business students, eager to start
their own business and seek out to put efforts at their best level.

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FIFTH CHAPTER
5. PRODUCTION PLAN:
5.1 MANUFACTURING PROCESS:
The Tiffin treat team purchase some grocery items from market in daily basis
including Vegetables and Meat to keep it fresh & the other grocery items such
as oil containers and spices can store, the team purchases it in monthly
basis.
The manufacturing process is divided into following phases:
o Phase I: wash the vegetables and meat with water thoroughly.
o Phase II: while the oil is heating in the frying pan, three members are
responsible to cut the vegetables and meat.
o Phase III: other three members are in charge to cook, one is responsible
to fry on one stove, second member prepare the sauce on other stove and
the third is responsible to mix.
o Phase IV: the other four members are responsible to pack the meal in
disposable boxes; each box is labeled with the name of a person to
ensure it will be handover to right person.
o Phase V: then the boxes will be packed in storage containers; and each
container will be delivered to the desired places by the delivery persons.
5.2 PHYSICAL PLANT:
o Physical location: it is home based kitchen; because of low budget the
basement area of one member is acquired to start the business of Tiffin
treat at tahir bazaar Hyderabad Pakistan.
o Reason: the reason to select the location is tahir bazaar is one of the
commercial areas of Hyderabad because of this the raw materials can
obtain easily like the grocery items and most importantly the members of
the team nearly everyone is living close to tahir bazaar; some members
are living in fort area, some in affandi town and some in kohe noor; the
members can come without any hindrance.

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o Cost: the location cost is almost zero as the team acquired the basement
area of a member but the utility bills are counted; like electricity, water,
telephone and gas bills.
o Other expenses: the cost will be incurred in buying the grocery items and
the fixed charges will be paid to delivery persons.
5.3 MACHINERY AND EQUIPMENT:
They are as following:
MACHINERY:
o Fridge: to store food items.
o Baking oven: to bake.
o Stoves: to make different food items in a time.
o Blender: for mixing.
EQUIPMENTS:
o Cooking Pots, vessels and spoons: to prepare the food.
o Small containers: to store spices etc.
5.4 NAMES OF SUPPLIERS AND RAW MATERIALS:
In starting the raw materials directly buy from local market in daily or monthly
basis by the team itself.
Names of Raw materials:
o Vegetables.
o Meat.
o Flour.
o Oil.
o Spices and other grocery items.

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SIXTH CHAPTER
6. OPERATION PLAN:
6.1 DESCRIPTION OF COMPANY’S OPERATION:
The Tiffin treat uses organization’s resources effectively and efficiently so that the
goals and objectives can be achieved. The main 4 owners are accountable for
specific task, the responsibilities are described as:
6.1.1 Inventory Management:
Mahgul khan (HR manager) will carry out HR activities along with the additional tasks
like she will responsible to write schedules. The schedules will be written in a manner
that will allow the ability to increase or decrease hourly labor according to sales volume
in order to maintain a consistent labor cost control.
Varda shaikh (FINANCE manager) will be responsible to control the FINANCE
department; she will be responsible for ordering, receiving and maintaining sufficient
inventory to meet production demands. Ordering schedules will be staggered with
perishable products being ordered multiple times per week to preserve freshness.
Standard grocery and supply orders will be ordered less often, according to a
predetermined schedule and storage capacity.
Hiba shaikh (MARKETING manager) will do the MARKETING part and will control the
operational checklists to verify that each work shift has been properly prepared for and
to insure the operational standards are followed before, during and after work shifts.
Maryam qazi (head of MANAGEMENT) will take the decisions about the company,
responsible for the MANAGEMENT, she will be responsible for its expansion; will be
focus in opening branches and looking for contracts with others.
Team consists of: 10 members in which:
o 4 are owners.
o And 6 are employed by the team.
All 10 members are engaged in manufacturing process.

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6.1.2: Job Requirement For Cook:
Proven cooking experience certificate isn’t necessarily required. As Tiffin treat aimed
to promote women employment so, any woman from any race who knows cooking
well can prepare tasty dishes; want to support her family is welcome to apply here.
6.1.3: Risk Plans:
In case of any hazard, the insurance policies will help to cover the harm or any
damage. The following policies are taken on 1000rs per month schedule:
o Property insurance: This insurance covers the equipments, inventory and
furniture in the event of fire or theft.
o Workers compensation insurance: This will cover the medical treatment disability
and death benefits in the event if employee is injured or dies as result of his
work.
6.1.4: Delivery System:
The distribution service based on online through internet within the boundaries of
Hyderabad sindh and it is done by delivery persons.
6.1.5 Customer Support System:
The suggestions and complaints from the customers taken through the official
facebook page of Tiffin treat. The team will try it’s best to cover all the flaws.
6.2 FLOW OF ORDERS FOR GOODS:
This process includes from receiving orders to delivering customers, start from:
o Receiving orders: through internet facebook page.
o Buying grocery items: from local market by team itself.
o Preparing meal: some members are engaged in manufacturing/preparing.
o Packaging: some members are responsible for packaging.
o Delivering: done by delivery persons.

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6.3 TECHNOLOGY UTILIZATION:
It is very important to use technology when doing business to become competitive,
to become more efficient and more profitable.
Technology in use:
o Computer: to receive online orders from customers.
o Telephone or mobile: to be in contact with the customers.

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SEVENTH CHAPTER
7. MARKETING PLAN:
7.1 PRICING:
Tiffin treat used, penetration pricing strategies to attract customers and gain
large market share within the market,
Our starting price is 250 per head, which is more affordable and more
convenient to everyone
7.2 DISTRIBUTION:
Tiffin treat use selective distribution in which company or business can move
from more selective strategies towards their customers,
o Direct sales: Tiffin treat team will directly serve to the customers.
o Way to sell product/services: through online medium within the range of
Hyderabad sindh.
7.3 PROMOTION:
The marketing and promotional strategies should be designed in that way that
will help to capture the attention of the audience and will surely increase our
sales so for this purpose we will use the following mediums:
Promotional and media methods:
o Print media through news papers/magazines.
o Local cable network.
o E-marketing through social networking websites.
o Distribution of flyers & pamphlets in general public.
o Text-based advertising on mobile phones.

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7.4 PRODUCT FORECAST:
Product forecasting is, predicting the degree of success how new product will
enjoy in the marketplace, to do this, the forecasting model must take into
account such things as:
o Product awareness
o Distribution
o Price
o Fulfilling unmet needs
7.5 CONTROL:
These marketing strategies will control by the team of tiffin treat effectively
and efficiently.

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EIGHTH CHAPTER
8. ORGANIZATIONAL PLAN:
8.1 FORM OF OWNERSHIP:
Form of ownership: partnership.
The basement(place)is acquired by one member i.e: maryam qazi however It is
operated by four partners, each partner contributes equal capital in business
operation and also each partner will share the profit and liabilities equally.
8.2 IDENTIFICATION OF PARTNERS OR PRINCIPAL SHAREHOLDERS:
the following are the partners and their share in percentage:
PARTNERS CONTRIBUTION
 MARYAM QAZI 40%.
 HIBA SHAIKH 20%.
 VARDA SHAIKH 20%.
 MAHGUL KHAN 20%.
Also the following terms of Partnership agreement sets out the contribition of all four
partners, here are the conditions:
Terms of agreement of partnership:
o Investment should be contributed equally by each partner.
o Liabilities should be paid equally.
o Profit should be distributed equally.
o The business will be continue as long as the partners are agreed to run.
o decision making and resolving disputes will be done by voting system.
8.3 AUTHORITY OF PRINCIPALS:
o Maryam qazi served as CEO & also the head of MANAGEMENT.
o Mahgul khan served as HR manager.
o Hiba shaikh served as MARKETING manager.
o Varda shaikh served as FINANCE manager.

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8.4 ROLES & RESPONSIBILITIES OF MEMBERS OF ORGANIZATION:
Many companies encourage a team environment. Team member’s help each other
succeed to accomplish the company's goals and provide their expertise on different
duties. Each team has specific roles and is typically structured in a functional way.
the tiffin treat team defines each and every individual responsibility.
Team consists of: 10 members in which:
o 4 are owners.
o And 6 are employed by the team.
All 10 members are engaged in manufacturing process.The roles and responsiblities
are defined clearly in the following section, in which the roles of each individual is
ranked one above the other based on responsibility:
MEMBER’S ROLES AND RESPONSIBLITIES
1. Kitchen staff is responsible for activities like chopping vegetables, butchering
meat or preparing salad and sauces.
2. Menu items will be prepare in cooperation with the kitchen staff.
3. Sweeper’s responsibility: Clean up the station before and after opening of
kitchen and take care of leftover food.
4. Job requirements for cook: Proven cooking experience certificate isn’t
necessarily required. As tiffin treat aimed to promote women employment so, any
woman from any race who knows cooking well can prepare tasty dishes; want to
support her family is welcome to apply here.
5. Accuracy and speed will be observe in executing assigned tasks.
6. Ability to work in a team.
7. The staff should take care of the hygiene.
8. Head of the chef job description: Head chef be the first in command and will be
responsible to inspect the dishes before they arrive to the customers, ensuring
high quality and commitment. The head chef will have a full Control over the food
preparation process and any other relative activities.
9. Job description of delivery boy: deliver food and beverages to the customers with
the smile. Also in case of any complain from customers will take action against it
to correct. Responsible for Process customer’s bill and payments.
10.Job description for dishwasher: responsible to Clean the dishes and kitchen
court.

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NINTH CHAPTER
9. ASSESSMENT OF RISK:
Here are the following potential risk that tiffin treat will has to face:
o Current competition: the competition is there with the big names like lunch box,
desi chatkhara and salwa that already captured the market.
o Competitor’s strength and weakness: their big strength is they have a large
market share and lots of potential customers who like to eat their food. And their
main weakness is they aren’t innovative, they don’t have future plans like us to
retain their customers.
o Make your business unique & stand out from the rest: it will possible when we
overcome their strengths and target their weaknesses. Tiffin treat has innovative
future plans. Also it takes time to overcome their strength of capturing a market,
but we will.
9.1 EVALUATE WEAKNESSES OF BUSINESS:
SWOT ANALYSIS:
STRENGTH
 Good Hygienic system.
 For our product, demand exists in the market.
 We are providing food which is cheaper in price and best in quality.
WEAKNESS
 Most of the Staff is inexperienced.
 Dine inn is unavailable for some time.
 No reputation yet, it takes time to stable a position in the market.

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OPPORTUNITY
 To update a new food menu.
 To serve in more areas.
 To take dine inn.
THREATS
 Maybe another business started offering similar products at a lower price.
 If reducing the prices then maybe not able to maintain the quality up to the mark.
9.2 CONTINGENCY PLAN:
Starting and running a small business maybe risky because there is no guarantee
that a new venture will attain profit or not. Unforeseen events or disasters can be
harmful to any business.
For example: fire, earthquake or flood can make it impossible to continue a
business.
A contingency plan is a business document that lays out a course of action a
business can take in response to future events. Tiffin treat contingency plan is as
follows:
Our contingency plan includes:
o Fire extinguishers and fire alarms.
o Kitchen is located at basements where emergency door is situated at the back.
o If delivery boy isn’t available, the team has a backup plan for this also; members
itself can deliver for some time.

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TENTH CHAPTER
10. FINANCIAL PLAN:
FINANCIAL HIGHLIGHTS:
The project is financed by four partners each contributing equal investment of
100,000. All the machinery and equipments will be acquired from Pakistan to
promote domestic industries.
INVESTORS INVESTMENT
1. VARDA SHAIKH 400,000
2. HIBA SHAIKH 400,000
3. MARYAM QAZI 400,000
4. MAHGUL KHAN 400,000
TOTAL 1600,000

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10.1 BUDGET:
Articles Number of years
Yearly Cost in
Rupees
Total 3 years
Cost in Rupees
Cost Item
Employee Salaries 3 18,000 54,000
Advertising/Promotion/Web Site 3 4,000 12,000
Supplies 3 180,000 540,000
Groceries. 3 100,000 300,000
Utilities 3 149,000 447,000
Insurance 3 4,000 6,000
Repairs & Maintenance 3 140,000 420,000
Communication/Telephone 3 20,000 60,000
Total 3 years Cost 1,293,600

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ELEVENTH CHAPTER
APPENDIX:
11.1 TRADEMARK: COMPANY’S OFFICIAL LOGO:

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11.3 SURVEY QUESTIONNAIRE
1. Have you ever ordered food online?
o Yes
o no
2. Would you like to have lunch box food delivery service in your town?
o Yes
o No
3. Do you think that lunch box food delivery service is a good idea?
o Yes
o No
4. If tiffin treat was available to you, how often do you use this service?
o Ones A Week
o Ones A Month
5. I’m happy with the concept of providing & promoting women employment
through tiffin treat?
o Yes
o No
6. I prefer quality food in less price?
o Yes
o No
7. I’m in doubt about the hygiene of cheap food?
o Yes
o No
8. Which of the following according to you is the most preferred method of
ordering food from tiffin treat?
o Online web portal
o Phone call
9. What kind of uncertainties do you face while ordering food online?
o Confirmation that the order has been placed.
o The rude behavior of the order taker makes me uncomfortable.
10.I would like to use online food delivery system with?
o Friends & family.
o Collegues.
THE END

Tiffin treat complete project

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