1. Varun Singhal
Seeking career enrichment in Customer Delivery and Services Relationship Management with
an organization of repute and to continuously work for the development for new and innovative
products.
CAREER SNAPSHOT
An astute performer having 12 years of experience in projects and other Department at various
levels from Executive to manager
End to End Project Management Voice & Data products & ensure timelines are met by monitoring
project schedule and milestone, managing 3rd
party vendors
Currently designated as Program manager for data and Voice projects with TCL for Globally
placed customer
Good analytical, negotiation, customer service, vendor management & inter-personal skills with
demonstrated communication, consulting and technical support/troubleshooting abilities
PROFESSIONAL PROFILE
Projects/ Business Development
Working as Program manager responsible for monitoring, facilitating and driving Projects for TCL
customer Globally placed
Responsible to gather customer requirements, preparing and designing the project plan as per
customer requirement and deliverables
Regular Customer meet for projects update
Define and initiate projects, and assign resources to manage cost, schedule, and performance of
component projects, while working to ensure the ultimate success and acceptance of the program.
Remote Technical Co-ordination involving technical support/ advice needed by the field engineer,
trouble shooting, and constant interaction with related departments/ Vendor to resolve the issue.
ORGANIZATIONAL EXPOSURE
Tata Communications Ltd.
Since Sept ’14 till Date
KEY DELIVERABLES
Responsible for creating project plan
Coordinate with factories team to develop and deliver the customized and complex projects
Drive projects for the voice products like MPLS, IPLCC, VOIP, InstaCC & GSC
Close & Continuous follow up with internal and external team on New application deployment,
Configuration & Troubleshooting
2. Delivered different types of customized and complex voice and data projects
Bharti Airtel Ltd-Airtel Business
Since July’06 till Sept’ 14
KEY DELIVERABLES
Responsible for multiple strategic projects for the enterprise and government business
Build credibility, establish rapport, and maintain communication with stakeholders at multiple
levels, including both external and internal
Define and initiate projects, and assign resources to manage cost, schedule, and performance of
component projects, while working to ensure the ultimate success and acceptance of the
program.
Present periodic Dashboard reports on the current program, future opportunities and client
issues.
Planning, execution and management of SI/NI Projects, which comprises of:
1. Management of OEM’s/SI/Partners
2. Optimal utilization of available resource.
3. Remote Technical Co-ordination involving technical support/ advice needed by the field
engineer, trouble shooting, and constant interaction with related departments/ Vendor to
resolve the issue.
Monitoring the Installation and Commissioning progress for all projects & generating weekly/monthly
management reports on the same
INS Solution (Wipro InfoTech)
Jul’ 03 Till Jul 06
Deputed at Idea Cellular ltd. Meerut.
KEY DELIVERABLES
Software installation—Operating system and client systems integration on different platform and their
customization
Setting and Maintaining up LAN Network of 300 Nodes and 1 NT PDC Server and 2 BDC on 6
segments via Cisco 2950 switch and AT&T structured cabling
Responsible for attending the customer calls & troubleshooting the network related Problems in
Exchange Server, Proxy Server
Installation, configuration and Administration of Trend Micro Antivirus Server (Corporate Edition)
3. Digitech Services Pvt Ltd (Compaq ASP)
From Nov ’01 till Jun’03
KEY DELIVERABLES
Troubleshooting of all the technical issues including the software, hardware, server and network
Handling major customer of Compaq at up west region. Customer like PNB, Deptt. Of POST, BSNL,
Corporation Bank, etc
Key Contributions/Achievements
Got multiple internal Award from cross functional TCL team in last one year.
Got the Performance Excellence Award in July 2007 For Successful Completion of Projects and
Billing Reconciliation
Got the Best Customer Support Engineer Award for providing the best services to the customer of
the company for the Year 2001 to 2002
ACADEMIA
B. Com in 2001
Adv. Diploma in Computer in Hardware networking
One Year Diploma in Computer Application
One Year Diploma in Material Management
PGDBA in Operations Management from symbiosis in 2011
Trainings
Product data knowledge Foundation and Advance products like (MPLS, Internet, IPLC, VSAT)
Product Voice knowledge Foundation products like (VTS, ITFS, VOIP)
Airtel Certified Project Leadership (MS project 2007)
Successful completion of PMP workshop for 4 days
PERSONAL DETAILS
Date of Birth 18h
April, 1980
Languages Known English, Hindi
Alternate E-Mail varunsinghals@gmail.com
Contact no. 9910396571
Current Address House No 36A, Apna Enclave, Railway Road, Gurgaon, Haryana
