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The Airline IT Trends Survey, co-sponsored by Airline Business and SITA shows an airline IT climate that is cautiously improving. IT budgets are expected to improve at the majority of airlines in 2013, while the global level of IT operational spending should reach an estimated US$10 billion in 2013. Airline IT investment priorities continue to focus on mobilizing the passenger journey, as they have done for the last three years, but airlines are also showing a strong interest in improving business intelligence to better understand their operations and customers. The overall impression from this year’s survey is one of an industry that is fast adopting the digital world. This is bringing many advantages in the form of automation and new services, but also challenges in making sure these technologies can be widely adopted so that passengers benefit at both ends of their journey. For the last 15 years we have been tracking the key technology trends of airlines. More recently we have complemented this research by publishing surveys on technology trends in the wider air transport industry, including airports and passengers. Taken together, they provide a unique perspective on the way technology is shaping the future of air travel. We welcome any feedback or comments on the survey. For more information on all our surveys and accompanying features and analysis, visit www.sita.aero/surveys.

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