1. S VIKRAM
IP TELEPHONY ENGINEER
6 Years of Experience Cell: +919742754788
To build a career with leading corporate of hi-tech environment with committed and dedicated
people who help me to explore myself and realize my potential with diverse experience in
telecommunication system and CISCO voice and Video networks.
Wipro Technology Limited (Aug 2015 to till Date)
Network Project (Client: Cisco System India)
Cisco AS- Collaboration
Implemented CUCM 9.X,10.X and Unity Connection in UCS Server.
Implemented SME Cluster and EMCC, Logical Partition.
Integrated CUCM with Unity Connection using SCCP and SIP.
CUCM & CUC Servers Backups and restoration.
Network Project (Client: Wipro Technology Limited)
It was Wipro internal Migration Project. Migrated cluster from CUCM version 7.X to
Version 11.X and Migrated around 20000 IP phones in the cluster.
Implemented CUCM and Unity Connection 11.X in UCS Server BE7K 240 M4
Integrated Unity connection with Outlook.
Implemented CISCO Unified attendant console Advance 11.X and Integrated with
Implemented Centralized Prime License Manager.
Configured Cisco Voice Router 2921,2951 and Integrated with CUCM using MGCP
Implemented Cisco Call Manager Express and Cisco Unity Express
2. Tata Consultancy Service Limited (Aug 2013 to Aug 2015)
Network Project (Client: Target Corporation, Minneapolis, U.S.A)
Network Voice Operation-L1& L2 Support
Associated with a team to provide level 1 & 2 supports and maintained almost 15
clusters in a unified communication and 2000 PSTN routers and Cisco Unity Express as a
Hands on experience in troubleshooting various issues related to ISDN (T1/E1), MGCP
and SIP based gateways.
Being part of team to do the Migration of 15 clusters across USA and Canada Using Cisco
Prime Collaboration Tool.
Alcatel Business System (ABS) India Pvt Ltd (July 2010 Aug 2013)
Network Project (Client: SUNTV NETWORK PVT LTD, Chennai, India)
Network Voice Implementation
A team member, providing network Voice, Video and Data Support for SUNTV
Network New Data Centers in keeping with best practices being followed in the financial
industry across the world today.
Worked with Cisco Advance Service Team for SUNTV and Udaya TV & Spice Jet New
Data Center and integrated with the 70 other Sun TV locations around Chennai as H.323
trunks terminating on the Alcatel PBX employed at the remote sites.
Implemented MCS 7845 & 7825 Servers for Cisco Unified Communication and Cisco
Implemented Right Fax Server, Cisco Unified Attendant Console and Meeting place
Configured Voice gateway 3925 & 3945 and Cisco Jabber Application.
Upgraded CUCM 7.X to 10.X and Uploaded License through Prime License Manager
Network Video Implementation
Implemented Cisco Telepresence 3000 Series, 1000 Series
Implemented Digital Signage, Digital Media Player (DMP)
Configured 9951,9971,8961 Video Phones
A team member, providing network Voice, Video and Data Support for new Data Centers
in keeping with best practices being followed in the financial industry across the world
3. Working on field operations into Projects Implementation and Support Dept. Handling
corporate projects starting from Technical Discussions and Implementations, Datacenter
Implementation of Cisco Unified Communication Manager
Experience of Configuring and Troubleshooting Voice Protocols such as SCCP and
H.323.Experience of Installation and Configuration of Cisco Call Manager, Cisco Unity
Express. Cisco Voice Gateway.
Troubleshooting IP Telephony Issues, Gateway Problems and Call Routing Problem.
Network - Voice
Managing and troubleshooting Cisco Call manager 7.x, 8.x and 9.x,10.x series
Upgraded CUCM 7.1.5 to CUCM 9.1 through SFTP.
Manual or Scheduled Backup through SFTP.
Uploaded License through Prime License Manager (PLM).
Installed Jabber Application in CUCM 7.1.5.
Checked Database replication Between Publisher and Subscriber through RTMT.
Installed and Configured 7925 Wi-Fi Handset & 7911,7975,7945 and IP Communicator
Configured and Troubleshooting Inter Cluster Trunk (ICL) between Cluster.
Configured CSS and Partition in CUCM.
Configured Extension Mobility for IP Phone’s.
Configured CTI Route Point for Route a Directory Number.
Deleted Unassigned Directory Number Through Route Plan Report.
Restricted External Call Transfer between External call to External call.
Configured Time Period and Time Schedule in CUCM.
Added PRI& BRI Card’s in Voice Gateway’s.
Added Voice & VG224 Gateway Using H.323 in CUCM.
Configured Cisco Unity Express on Cisco Router.
Configured VOIP & POTS Dial-peer in Voice Gateway.
Configured Translation Rule’s in Voice Gateway.
Configuration of Phone Button Template.
Configuration of User’s phone Features like Call Park, Call Pickup etc.
Configuration of Hunt Groups.
4. Configuration of Music on Hold (MOH) and Transcoder.
Configuring IP phones with Bulk Administration Tool (BAT).
Knowledge of call control protocols on Voice Gateways like H.323, SIP and SCCP,
Configuration of Voice interfaces like FXS, FXO, ISDN T1/E1 PRI.
Having Knowledge of Cisco Meeting Place Express, Cisco Unified Attendant Console
and Cisco Right Fax Server.
Cisco Certified Network Associate (CCNA) – 640-802.
Cisco Certified Network Associate Voice (CCNA VOICE)- 640-461
Implementing Cisco IP Telephony Part 1(CCNP VOICE)-642-447
Electronics and Communication Engineering, IRTT, Erode (2009)
Higher Secondary Education from SRV HSS Rasipuram (2004)
SSLC from Dominic Savio HSS Tirupattur (2001)
Father’s Name : Sudesan C
Date of Birth : 09/09/1985
Address : No 9 Prakash Building Hale Chandapura,
Bangalore - 560099
Languages Known : English, Tamil and Kanata
I hereby declare that the information furnished above is true to the best of my knowledge
Place: Yours faithfully,