Presentación del proyecto Osarean, Osakidetza en red, en el congreso de crónicos en Euskadi, Junio de 2010

1. Bilbao, June 4 th 2010 Multichannel Health Services Center Draft

3. Index 1 Current challenges of the Basque Health System Response from the Multichannel Health Services Center 1 2 Launching 3

4. 1. Current challenges of the Basque Health System Page Nº Current Scenario The Basque Health System presents a potential for development and improvement to increase the value proposition of welfare services to the basque citizens : The clinical practice has been indifferent to the revolutionary changes in information and communication technologies. Care processes are exclusively oriented to face-to-face activities where a professional interacts directly with a patient. However … Patients with chronic diseases are treated only on a scheduled way So … Consequences Professionals feel unmotivated for doing low added value activities. Low added value consultations have a disproportionate impact on the life and work of the citizen. Inefficiencies occur in the health system and in the use of resources. Lost opportunities to improve patient care, acting before the occurrence of episodes of destabilization. No information between dates Not being able to prevent crisis In 70% of consultations interaction is exclusively verbal Many consultations oriented to the accomplishment of administrative procedures and requirements

5. Page Nº In this context, the Basque Health System is facing great challenges (sustainability, quality, progress toward prevention, and treatment of chronic) to which the Information and Communication Technologies can substantially contribute: Future challenges 1. Current challenges of the Basque Health System 1. Contributing to this transformation of care model with emphasis on prevention activities . Disease Management Clinical Diagnosis & Therapy Preventive services Physical tests Personal support Information and Communication Services Integrated Health solutions Assistance Today’s world Future system Healthy Vulnerable Affected Sick Assistance Education Promotion Promotion

8. Osakidetza Networking

14. 3. Launching Page Nº For a project of this magnitude to succeed, some considerations must be taken into account : Implications in processes, organization, technology and regulatory framework The integration of initiatives and projects with a common strategy Progressive deployment strategy Measurement of results at each step Knowledge sharing strategy 1 2 3 4 5

17. 3. Launching Page Nº Applications Platform Security (Authentication, LOPD,.) Portal web – web 2.0 Citizens Acute patients Responsibles for the proceedings management (second medical opinion, change of doctor) Telephone channel Voice authentication system PABX and IVR CTI CRM SMS Platform Integration with internal systems of Osakidetza, the Department of Health and the Basque Government Telecommunications operator Integration platform of Osakidetza and Basque Government ( Oracle SOA Suite V11 and Omnireplicator DBLink) Content Manager Activity log service system of the language translation provider Support System to medical advice protocol Campaign Management Information Centralization Patient record / Single Vision Support System to monitoring and monitoring of chronics Appointment Support System to second medical opinion procedure Support System to medic and specialist change Osabide AP eOsabide Registration system of advance directives Support System to waiting lists / Scorecard TIS Population Data BAse Chronic patients SMS External integration and needs CSSM BI-Scorecard Segmentation support Contacts management / Records Activity reporting generation On-line Applications Virtual assistant Virtual rooms Personalization Finder Participation Social Networks Widgets RIA Syndication Serv. PIM Services Social Services: wikis, blogs and forums Jobs Favorites Where we are heading

18. Virginia Carretié [email_address]