The industrial world has very diversified needs: the heavy and chemical industry (pharmaceutical, petrochemical, nuclear, cement industries, etc.), the mechanical industry (automobile, spare-parts industries, etc.) and even the food-processing industry has very distinct needs. Whether providing employees with the best communication tools to make them more efficient, ensure their safety and the safety of computer and telecommunication devices; receive customers or suppliers maintaining quality and time specifications, Aastra offers comprehensive communication solutions based on the IP technology and compliance with market standards.

1. Industry Market July 2010

2. Overview IndustryMarket IndustryMarketNeeds Aastra Solutions Product Components Customer References Strength / Opportunities Marketing Tools Perspectives April 11 Industry Industry Market 2

3. MarketView and Target Groups

4. Target groups and aims Lead mining : mines, drillings … Shaper industry Food, industrial goods, textile industry… Paper, cardboard, chemicals, pharmaceuticals Manufacturing of professional or consumer equipments (Machine tools, computing and telecoms) Repairing machines Generation and distribution of electricity, gas,… Water supply, cleaning up… To collect: scrap, industrial waste To improve water treatment Characterized by : Warehouse Assembly lines Dangerous ground / environment Huge campus Administrative sites April 11 Industry Industry Market 4

5. Evolution of needs and architecture Centralized architecture To supply needs Administrative needs Industry needs - production specifications More and more international reflection owing to the possible centralization of structures. Evolution of demand from actors dimension Equipment manufacturer / integrator / operators Help for Return On Investment Demand on managed services Cost to the line April 11 Industry Industry Market 5

6. Interlocutors - intervening in decisions CIO Responsible for telecom and network Less and less general maintenance services Purchase manager More and more centralized decisions or decisions made by factory ToIP architecture which allows the centralization How? Procedure for invitations to bid (ITB’s) / opened or restricted survey Support on consulting companies / capacity to manage themselves Partner on base project: project manager + buyer April 11 Industry Industry Market 6

7. An Excursus – Local Market

8. Local Market To becompleted by country April 11 8 Industry Industry Market

9. Needs of IndustryMarket

10. Industry Aastra solutionUse per profile April 11 Industry Industry Market 10

11. Needs of Industrymarket April 11 Industry Industry Market For everyneed, thereis an Aastra solution! 11

13. A certified reliability

14. Alert, handle, react…

15. Prevent the incident

16. Recovery plan

17. Data security12

19. A certified reliability

20. Alert, handle, react…

21. Prevent the incident

22. Recovery plan

23. Data security

24. To be reachable in the premises of the company

25. Access to the same functionality that the desk-bound has

26. Necessity to communicate in case of problem

27. Automatic alerting - man down detection

28. Centralisation the alarm process

29. Have a reliable solution, available 24 hours a day, 7 days a week

31. DECT / IP DECT with function CTI - PLUG

32. Aastra Contact Centre

33. Aastra solutions guarantee a reliability rate of 99,99%

34. 10 years MTBF reliability

35. Dedicated to telephony platforms

36. Collaborative work13

38. A certified reliability

39. Alert, handle, react…

40. Prevent the incident

41. Recovery plan

42. Data security

43. To send an automatic alarm

44. To generate emergency call

45. To localize the wounded (man / woman)

46. Alert system integrated in the IS

47. Prevent risks

48. To control the movement / identification of visitors

49. To make patrol

50. Video surveillance

51. Remote opening door

53. Alarm server

54. Localization solution : IP DECT

55. Roundsman functionality

56. Intercom mode/ automatic standard

57. SIP video monitoring solution

58. Anti-detonation terminal (intrinsic)14

60. A certified reliability

61. Alert, handle, react…

62. Prevent the incident

63. Recovery plan

64. Data security

65. To take up quickly activity after an incident

66. Disaster Recovery Plan / Recovery Plan

67. Reassignment of resources

68. Continuity of service

69. Partition and protection of the information between the various sites

71. Hardware redundancy : duplication / load sharing

72. Geographical duplication of any network (rooms, servers, links, clusters…)

73. Relocation of resources : TDM or IP network / PABX Virtual

74. Mobility / Telecommuting : DECT / IP DECT / Soft phone / Terminal SIP / Dual mode

75. Collaborative work

76. Encryption / Ciphering of calls

77. Secure application access

78. Users authentification15

80. Continuing serviceMobility, Wireless services 16

82. To ring several phone simultaneous

83. Have an unique terminal

84. Have an unique phone number

85. Inform of his move / availability

86. Follow up his call

87. Routing calls according the circumstances

88. Same services, same function, whatever the place and the terminal

89. Access to the commercial file au dossier commercial

92. Associated extension

93. FMC solution: Dual Mode, software embedded on mobile phone

94. Presence management

95. Transfer

96. Messaging, Unified Messaging

97. Play voice mail (Text to speech)

98. Integration in business applications

99. Telecommuting

100. Collaborative work

101. Fixed terminals, DECT, Wlan, Dual mode, SoftPhone, FMC

102. Integration Microsoft OCS, Exchange17

104. Increase the reactivity to develop loyalty of customerWelcome, inform, communicate 18

106. Increase the reactivity to develop loyalty of customer

107. To develop loyalty of customers and keep a competitive advantage

108. To promote a modern image

109. To not lose call

110. To offer a unique point of reception

111. To guarantee the processing delay

113. Grouping of reception

114. Standard, automatic standard

115. Contact Center19

117. Increase the reactivity to develop loyalty of customer

118. To improve the efficiency

119. To accommodate 24h / 24

120. To steer directly toward the right interlocutor

121. Know the interlocutor availability

122. To access to the resources / company

123. Phone book unification

125. Presence management

126. Phone book LDAP, coupling AD, browser phone book

127. Chat

128. Collaborative work

129. Convergence / Coupling information professional application

130. Web portal, interactive reception

131. Interactive voice server / voice messaging

132. Call Back application20

134. Make beneficial investmentImprove the profitability 21

136. Make beneficial investment

137. To follow up and to audit regularly of system

138. To improve the reception

139. To control the expenses

140. To reduce the communication costs

141. To benefit from operator competition

142. Free communication inter-sites

144. Control, follow up : Billing

145. LCR

146. IP trunk (SIP, H323)

147. Telephony over IP (ToIP)

148. FMC solution

149. Dual Mode and Wlan22

151. Make beneficial investment

152. To reduce the structure costs

153. To centralize applications les applications

154. To optimize human resources

155. To use existing infrastructure

156. To anticipate / foresee the investment

157. Few licences, licences by « no 1 »

158. To reduce the integration costs

160. Remote maintenance

161. A5000 licence policy

162. SIP RFC, Web services, CSTA…23

164. Respect standard protocol

165. Application solutions

166. Applications

167. Integration with existing applicationsIntegrate in the IS 24

169. Respect standard protocol

170. Application solutions

171. Applications

173. To use existing infrastructure

175. Terminal with XML applications

176. Telephony over IP (ToIP)

177. IP, SIP, IP DECT terminals

178. Centralized and dispatched architecture

179. Pooling resources

180. Virtualizablesolutions

181. LAN, WAN connection25

183. Respect standard protocol

184. Application solutions

185. Applications

187. Strong integration with business applications

189. Integration with Exchange and OCS Microsoft

190. Full IP solution, software

191. OS Linux

192. Voice / Data convergence

193. Unified messaging, Contact Centre, Collaborative work, presence management

194. Software terminals26

196. Protection of the environment27

199. Environmental impact

200. To reduce energy consumption

201. Sustainable development

203. Conference / Video conference

204. ISO 14001 certification

205. Quality and environmental management system28

206. Components of the Aastra Solution

207. Components of the Aastra Industry solution April 11 Industry Industry Market Workshop, Assembly line Warehouse Huge campus Administrative Industrial estate Embedded functionalities Secure / DRP Mobility Alarm server Application / Business integrations Market Aastra offer 30

208. Alarm servers mobility Unified communication Data/ Wlaninfrastructure Technological partnership A2P2 certified Partners (Microsoft excepted) April 11 Industry Industry Market 31

209. Customer References

210. Some customers CONDAT Stationery store : NeXspan 500 + FMC Quescom Nexter (ex GIAT industries) : MX-One Anneville Cider-work: Ascotel + DATI / Localization Headquarter GDF: A5000 1xA5000 server duplicated, 800 IP subscribers extensible 1500 LP, UCP, administration M7450, gateways AXL Douai water company : A5000 350 phone lines, 2x Aastra X Series, 300 IP subscribers, integrated unified messaging, M7450 centralized administration Sanofi Aventis Administrative and industrial Nuclear power station (14 sites and 2500 phone) EDF PUI (emergency plan) Safran : 6000 DECT AREVA AIRBUS : St Nazaire and Nantes : DECT April 11 Industry Industry Market 33

211. Anneville Cider-works CTI – PLUG solution withAscotelLocalization

212. CTI – PLUG solution with Ascotel localization CTI – PLUG solution with Ascotel localization Food industry sector, 52 employees Issue : Discharge of carbon monoxide in the production area. To guarantee the safety of employees working in dangerous zones by DECT localization. April 11 Industry Industry Market 35

213. CTI – PLUG solution with Ascotel localization Solution : ASCOTEL 2045, 20 analogical phones, 16 digital phones 8 DECT terminals, 10 Office terminals 160 safeguard OIP Server, ATAS and ATAS Pro license fee Alarm diffusion and localization of mobile phone in real time thanks to OIP server. April 11 Industry Industry Market 36

214. Nexter MX-ONE

215. NEXTER (ex-GIAT Industries) Nexter wants to meet the needs of French and foreigners army. Its line of business includes Weapons systems, Armoured systems And the munitions and branch out to the product conception. April 11 Industry Industry Market . 38

216. NEXTER project Historical supplier France Telecom (OBS  Alcatel + Aastra) The demand : Managed Services Phone lines Mobile phone lines + terminals Data MPLS network Infrastructure : PABX network + Visio + Audio conferences Competitors OBS, Nextira, SPIE … Success reasons Needs comprehension Competitive financial offer Follow up project from beginning to end April 11 Industry Industry Market 39

217. Strength / Opportunities

218. Strength / Opportunities April 11 Industry Industry Market 41

219. Marketing Tools

220. Documentation Industry dedicated documentation: Brochure PowerPoint presentation Website Trade show list Magazines April 11 Industry Industry Market 43

221. Agencies / Websites / Press To becompleted by country European Commission http://ec.europa.eu/index_fr.htm#top April 11 Industry Industry Market 44

222. Trade Shows & Conventions To becompleted by country April 11 Industry Industry Market 45

223. Perspectives

224. The future of industry communication Generalization and development Virtual meeting / collaborative work Authentication / tools of recognition, safety: eye / fingerprints - profile reminder Mobility / Safety / 360 ° Video Movement detection for surveillance Automation in dangerous areas Coupling of the IS processes with communications tools - anticipation of the processes for automation MtoM: automation of the manufacturing processes between machines themselves / RFID / tag - communication to the alert / alarm server Remote-controlled objects: interactive table ( MS) / 3D objects Safety Inform the population quickly if alert According to alert level, sending an alert automatic, alarm: telephone, TV, GSM, fire alarm, Nabaztag plan Lined up daily information: indicator quality, environmental protection and safety level (case SEVESO industry) Chip on garment or under the skin for recognition. Eco-aware Biodegradable – recycable phones Rechargable phones by movement of the users or by induction. April 11 Industry Industry Market 47

225. April 11 Industry Industry Market Who is Aastra? Major actor of Unified Communications Aastra provides technological components based on market standards and compatible with installed data infrastructure Systems Infrastructure Real time Communications Evolution of needs « hyper-connectivity» « Easiness » « Reliability » Unified Messaging Aastra UCS People Presence & Collab. Management & Security Integration in IS Organizations Modular architecture, integration into the Information System, Communication Enabling Business Processes (CEBP). 48

226. Thankyou for yourconsideration! April 11 49 Industry Industry Market