Realtime Results is a professional services firm with years of Product Recall consulting and management expertise. This presentation showcases our years of Product Recall Expertise & Capabilities. To know more about Realtime Results and our our Product Recall Services, please visit www.recallresults.com and www.realtimeresults.com

1. Realtime Results Contact Centers Experienced, Efficient and Effective Partners Prepared by: Realtime Results 2054 Westport Center Drive St. Louis, MO 63146 dan.hinkebein@realtimeresults.net 1-888-263-6569 www.realtimeresults.com www.recallresults.com Facing a Recall? We can help! 1-888-263-6569

2. Overview of the Company Realtime Results provides cost-effective, inbound and outbound contact center solutions. We support a mix of highly specialized projects and programs. Since 2006 we have handled millions of sales, service and support calls. We operate three state-of-the art contact centers with more than 1,000 available seats and 100,000 square feet of production space. We leverage an experienced I.T. Development staff to quickly deliver off-the-shelf and custom built solutions. 2

3. Partners with Expertise Realtime Results is a professional services firm with years of Product Recall consulting and management expertise. Our Recall Services include: Strategic planning for product recall and safety programs. Notice design and implementation. Program registration through live operator support. Online Internet registration through regcen.com. Funds management. Fulfillment services. Service provider network management. Preparation of government reports. 3

4. Live Operator Services Realtime Results live operator staff are professional, courteous, and knowledgeable regarding client products and procedures. Staff training includes: Our comprehensive customer relationship program. On-going customer relationship skills enhancement training. Product Recall specific customer-relationship skills training. Comprehensive product-specific knowledge training. Ongoing online live program updates through our Intranet. 4

5. Web-Based Consumer Registration Realtime provides custom online recall registration. Product specific Web pages are developed on our regcen.com Web system. Advantages of our web based services include: Fulfills notice requirements of various safety and settlement programs. Provides companies with their own propriety page with program information for consumer registration. Supports multiple languages. Allows documents to be posted for consumer review or download. Provides a site used for full notice and fulfillment programs. Increases consumer response rates and cost effectiveness of recall-program. Gives customers 24/7 access. 5

6. Funds Management We offer our clients a variety of Funds Management options including: Collection and distribution of payments to suppliers. Collection and distribution of payments to field service techs. Collection and distribution of payments to consumers. Management and accounting support for funding accounts. Financial reporting. 6

7. Fulfillment Services We offer our clients a wide variety of fulfillment options including: Creation and distribution of notices to retailers and distributors. Creation and distribution of consumer and end user notices. Collection of affected products. Shipping of replacement products. Fulfillment of coupons. Issuance of payments to consumers, servicers, and retailers. 7

8. Field Repair and Product Recovery Realtime provides a variety of in the field operations and services including: Repair of products in consumer homes and offices. Replacement/removal and disposal of products. Collection and removal of products from retail stores. Environmental disposal when needed. 8

9. Reporting Realtime provides clients with custom, comprehensive reporting tools including: Daily activity reports that track contacts and activity. Resolution reports for replacement & repair activity. Notification reports to track effectiveness of the mailings. Monthly agency reports for the governing body overseeing the recall. 9

10. Business Services Realtime provides a complete suite of business services to address all recall related needs including: Project management Working directly with clients to assist in program design. Managing direct mail. Setup and management of database. Bilingual outsourcing. Crisis communications. E-mail notifications. Confidentiality agreement development to cover all work. 10

12. Custom call scripts with predetermined outcomes for ease of operation

14. Call recording with Web-based remote access and monitoring

15. Integrated Voice Response (IVR)

16. Fully deployed soft-phone environment with Click-to-Dial

17. Support for both Soft and Traditional Phones

18. Predictive dialer capabilities

19. Easily configured and customized11

20. Our diverse workforce is developed in partnership with community organizations, career centers and academic institutions. We develop our staff with proactive training at all levels of the company. Each year, our employees complete over 1,000 hours of training beyond new hire training. We build talent from within, and we do it one employee at a time. We have a proven record of career development and employee promotions. Our HR and recruiting teams are staffed with HR and Organizational Development professionals. These groups support all levels of the organization and have experience staffing and supporting a wide variety of programs. We leverage creative employee recognition programs to create a fun and productive work environment. Employee activities include Company BBQ’s, Ticket Raffles, Monthly Birthday/Anniversary Celebrations, Customer Service Week and much more. Skilled People, Talent & Leadership Taking care of each and every customer and following through on what we say we’ll do is the foundation of our culture. 12

21. Product and Industry Experience Over the years, Realtime Results team of Recall Experts have coordinated recalls for diverse products, industries and government agencies. Past initiatives have included recalls for: Consumer Goods Manufacturing & Industrial Products Automotive Products and Accessories Heating and Ventilation Products Consumer Electronics Cookware & Kitchen Goods Clothing Furniture Children’s Toys Tools Firearms 13

22. Realtime Results Contact Information: Please visit our recall services website www.recallresults.com Tom Brockhaus Vice President Client Services 888.263.6569 tbrockhaus@realtimeresults.net 2054 Westport Center Drive St. Louis, MO 63146 Dan Hinkebein Manager Business Services 888.263.6569 dan.hinkebein@realtimeresults.net 2054 Westport Center Drive St. Louis, MO 63146 “Assisting the customer, one smile at a time.” – Caley Mason, Customer Service Associate 14 Facing a Recall? We can help!