1. WAELL SAMI MOHAMMED SAID MASOUD
Address: The Gardens, Jabel Ali, Dubai
Email: masoud.waell@gmail.com Cell: +971507487078
FINANCIAL INSTITUTIONS CASH PRODUCT MANAGEMENT, SALES & CLIENT
MANAGEMENT-CASH MANAGEMENT, CLIENT SERVICES-CASH MANAGEMENT,
RELATIONSHIP, OPERATION, LOANS DEPARTMENT
(TARGET SECTOR: BANKING, ISLAMIC BANKING, FINANCE)
Seeking a top level managerial assignment in Cash Management with industries based at UAE
PROFILE SNAPSHOT
 Senior Banking Professional offering a lucrative career spanning 14 years with prestigious organizations such as National Bank
of Abu Dhabi, Abu Dhabi Commercial Bank, Noor Islamic Bank and Commercial Bank International.
 Presently associated with National Bank of Abu Dhabi as the Associate Director – Financial Institution Cash
Product Management
 Experience entails the following:
≈ Develop short and long – term strategic business plans for Nostro/Vostro payments products, Participate in new product
development teams to build, price payments, remittance, advising and disbursement products.
≈ Supporting and managing cash managements service issues (payments, collections & liquidity) , tracking and resolving queries,
conducting periodic service reviews, interacting daily with clients on query resolution, supporting their cross-business
requirements, working with product and technology teams and pushing for solutions, participating in periodic customer surveys,
ensuring team’s full compliance with relevant policies and procedures, and actively participating in sales efforts by providing
inputs on service to proposals.
≈ Ensuring quality service to clients, meeting client needs, keeping information of their status, possessing complete awareness of
internal procedures, requirements and advising clients, providing ongoing support to operational units and assisting them, assisting
relationship managers and account service units, assisting operations in processing and arranging for the necessary approvals,
providing Flex Cube support, and familiarizing with the process flow of Cash, Trade payments and Islamic products.
≈ Scrutinizing and coordinating approvals, monitoring and ensuring compliance with procedures, ensuring that the requested
transactions are Shariah compliant, assisting Head of Trade support to implement and maintain quality procedures, performing
day to day processing of the corporate and SME asset products, and preparing/generating various exception / MIS reports.
≈ Supervising operation retail facilities, payments, dispersing retail loans, issuing managers cheque and liability letters, checking
manager’s cheque account balance, liaising between COPS and all different departments branch, performing investigation
regarding any complaint, maintaining records for all received cases, ensuring compliance with code of conduct, responding to
quire errors pertaining to any operations unit, checking with bank customers on important issues, providing timely and high
standards in any response, maintaining and reviewing service quality and providing management with reports, supervising
maintenance, maker and checker process, processing different kind of products, maintaining reports for documentation quality,
and acting as an operation specialist.
 Track record of achieving 98% in customer satisfaction for 3 consecutive years, receiving numerous ‘Employee of the Month’
awards, and attending User’s Authorization Testing (UAT) for the new core banking system, representing the Operation Processing
Centre.
 Qualification includes Bachelor of Business Administration
CORE COMPETENCIES
Financial Institutions Cash Product ~ Cash Management Sales & Client Management ~ Operations ~ Payments Operation ~ Problem
solving ~ System Solutions ~ Reconciliation ~ Customer Relationship Development ~ Analysis & Evaluation of Information ~ Team
Building Leadership ~ Team Work ~ Time Management ~ Projects Management ~ Customer Service ~ Documentation Management ~
MIS report
KEY SKILLS

2. Strong Work Ethics ~ Positive Attitude ~ Articulate Communication Skills ~ Time Management ~ Problem-Solving Skills ~ Team
Playing attitude ~ Self-Confidence ~ Accepting and Learning From Criticism ~ Flexibility ~ Working Well Under Pressure ~ Product
Development
CAREER PROFILE
NATIONAL BANK OF ABU DHABI, Abu Dhabi, UAE
Associate Director – Financial Institution Cash Product Management - Global Transaction Banking (Aug 2016
onwards)
Responsibilities:
• Report to Head of Cash Product Management.
• Monitor product performance: Revenue, Volume, and margin against current year budget and future year forecasts for domestic and
global payment disbursements and advising.
• Develop short and long term strategic business plans for Vostro / Nostro payments products.
• Develop business requirements as the basis for technical development, operations, payments, processing and other cross functional
departments to build systems solutions, procedure and materials (ideas) to support product development and ongoing product
enhancements.
• Close synergies with global branches network, branch management, ITD and particularly to payments operations. Foster linkages with
FI RMs, Sales, Implementation and Client Management.
• Participate in new products development teams to build, price payments, remittances, advising and disbursement products.
• Work in coordination with the head of sales and network team to prepare, negotiate and win RFP mandates.
• Conduct baseline industry, competitive and product research and develop clear business cases for new methods and new product,
channels and enhancements. Commercialize payments products for FI clients.
• Oversee internal and external product development activities, and serve as product expert and engage in sales support role with sales
and RM teams.
• Be the principal representative on all clearing global products SWIFT, UAEFTS, ICCS and Regional Currency Clearing, and structure
product interfaces for FI clients
• Analyze competitive situations and develop benchmarking prices and product distribution recommendations.
NATIONAL BANK OF ABU DHABI, ABU Dhabi, UAE
Associate Director – Sales & Client Management - Global Transaction Banking (Apr 2014 to Aug 2016)
Responsibilities:
• Report to Head – Sales & Client Management.
• Own cash management revenue target jointly with the GTB Cash team.
• Contribute to cash management's market share maximization.
• Contribute positively to time-to-revenue, post-implementation volume ramp-up.
• Monitor product and cash management solution performance.
• Forecasts, monitors and tracks clients payments and cash flow.
• Feedback and recommendation to product management team enhance the E-channels and payments solution.
• Demonstrate cost awareness and contribute to cost containment.
• Enhance STP, E-channels utilization.
• Understand clients' business and build the trust and sense of 'share of minds' with clients.

3. • Be the voice and advocate of clients.
• Own initiatives / projects assigned & seek out opportunity for process improvement and solution which leads to improve efficiency
and enhanced client experience.
• Comply with NBAD Policies and be ethical in the dealing with clients and stakeholders.
ABU DHABI COMMERCIAL BANK, Abu Dhabi, UAE
Client Services Manager - Transaction Banking Group (Mar 2010 to Mar 2014)
Responsibilities:
• Report to Head – Client Services Division.
• Espouse and tackle back-to-back Ownership of Service issues for the Key WBG & Government clients.
• Ensue and settle queries within specified TATs for the WBG clients.
• Conduct periodic service reviews, and daily interactions with clients on query resolution, and support their cross-business requirements
by connecting with the related internal department and getting issues resolved.
• Operate with product and technology teams and advocate solutions providing greater STP to the clients.
• Participate in periodic customer surveys and ensure that the allocated clients treated favorably.
• Ensure adherence of team to relevant policies and procedures to assure active contribution to satisfactory audit ratings.
• Play an active role in sales efforts by providing inputs on service to proposals, and initiating certain operations oriented sales support
activities to facilitate the bank to apply the requirements.
Accomplishments:
• Attained 98% in the field of customer satisfaction for 3 consecutive years.
NOOR ISLAMIC BANK, Dubai, UAE
Career Progression:
Relationship - Senior Officer (Aug 2009 to Feb 2010)
Senior Officer - Fiatting (Sept 2008 to Aug 2009)
Responsibilities as Relationship – Senior Officer:
• Reported to Head – Client Services Division.
• Ensured quality service delivery to clients by assisting them and resolving their inquiries.
• Met client needs and are kept them well-informed regarding the status of their requests on a constant basis.
• Possessed awareness of our internal procedures, requirements and advised clients on mandatory amendments.
• Provided continuing support to Operational units and assisted them in retrieving missing/incomplete documents.
• Aided Relationship Managers & Account Service Unit in the account opening process by analyzing documents and coordinating with
the customers.
• Supported Operations in processing by liaising with the concerned units and arranging for the necessary approvals (approval/waiver).

4. • Provided Flex Cube support (Core Bank system).
• Got acquainted with the process flow of Cash, Trade and Islamic products.
Responsibilities as Senior Officer – Fiatting:
• Scrutinized and harmonized approvals of all applications and documents related to corporate/SME trade transactions.
• Monitor and ensured compliance with all internal procedures and appropriate operational / system controls.
• Ensured Shariah compliance of all requested transactions, assisted Head of Trade support to implement, maintained quality
procedures, and recommended suggestions for improvement and continuous up-gradation.
• Processed Corporate and SMER Asset products on a daily basis to accurately record transactions in the core banking system within the
timelines in agreed service standards agreements after ensuring proper approvals and all required documentations for such transactions.
• Generated various exception / MIS reports relating to transactions process, and ensured delivery of such reports to the intended
recipients on or before the date due.
COMMERCIAL BANK INTERNATIONAL, Dubai, UAE (Jan 2002 to Apr 2008)
Career Progression:
Operation Loan Officer
Customer Relationship Officer
Retail Customer Service
Teller
Customer Service Officer
Responsibilities:
• Reported to Head of Operations and managed 5 individuals.
• Supervised Operation Retail facilities in the Center Operation unit and performed Documents Review.
• Dispersed the retail loans.
• Issued manager’s cheque and liability letters.
• Verified manager’s cheque account balances.
• Mediated between COPS and all different departments of branches in CBI regarding any pending case or other inquiry.
• Scrutinized complaints from customers or staff.
• Maintained records for all acknowledged cases (errors or inquires).
• Ensured compliance with CBI’s code of conduct and all actions undertaken by COPS units.
• Responded to quire errors of operations units at various branches or any internal division.
• Confirmed with bank’s customers concerning crucial matters.
• Provided timely and high standards for any response.
• Maintained and reviewed the service quality and provided management with reports.
• Monitored the Maintenance, Maker & CHECKER Process.
• Processed different kinds of products following through check of entire Document sets.
• Retained reports for documentation quality, and account opening files.

5. • Acted as an Auto Loan specialist.
Accomplishments:
• Won the ‘Employee of the Month’ award quite a few times.
• Attended the Users Authorization Testing (UAT) for the new core banking system, representing the operation processing centre.
• Received Instant award for Outstanding Performance (CBI).
• Displayed brilliance in service delivery being the requirement of normal duty (but not limited to):
≈ Team work & responsibility, and
≈ Operation Quality Assurance.
PROFESSIONAL & ACADEMIC CREDENTIALS
 Bachelor of Business Administration | Allied International University | 2007
TRAININGS ATTENDED
 IPO- Initial Public Offering & Risk Management
 Writing Skills (Professional Communication Services)
 Fraud training of application
 Principle of complaints
 Banking Practice & Law in the UAE
 Customer service & complaints
 Money Laundering presentation
 How to Know Your Customers (KYC & AML)
 Financial application process management system
PERSONAL DOSSIER
 Date of Birth : 30 June 1983
 Languages Known : English & Arabic
 Driving License : Valid in UAE
 Nationality : Jordanian
- Excellent references can be furnished upon request -

6. • Acted as an Auto Loan specialist.
Accomplishments:
• Won the ‘Employee of the Month’ award quite a few times.
• Attended the Users Authorization Testing (UAT) for the new core banking system, representing the operation processing centre.
• Received Instant award for Outstanding Performance (CBI).
• Displayed brilliance in service delivery being the requirement of normal duty (but not limited to):
≈ Team work & responsibility, and
≈ Operation Quality Assurance.
PROFESSIONAL & ACADEMIC CREDENTIALS
 Bachelor of Business Administration | Allied International University | 2007
TRAININGS ATTENDED
 IPO- Initial Public Offering & Risk Management
 Writing Skills (Professional Communication Services)
 Fraud training of application
 Principle of complaints
 Banking Practice & Law in the UAE
 Customer service & complaints
 Money Laundering presentation
 How to Know Your Customers (KYC & AML)
 Financial application process management system
PERSONAL DOSSIER
 Date of Birth : 30 June 1983
 Languages Known : English & Arabic
 Driving License : Valid in UAE
 Nationality : Jordanian
- Excellent references can be furnished upon request -