1. Wafaa Mohamed Awad
Address: 3-Khaled Ibn El waleed street Gesr el seuz ,Cairo, Egypt
Telephone number :002-02-21822611
Mobile number :012-00430871 / 010-13191204
Email :wafaa_mohamed92@hotmail.com
 Personal Information:
• Gender : Female
• Marital status : Engaged
• Date of birth : 20/1/1992
• Nationality : Egyptian
• Place of birth : Cairo – Egypt
 Education:
Bachelor’s degree of Computer Science
• University : El Shorouk Academy, EGYPT
• Faculty : Faculty of computer science
Graduation Date/2012
• General Grade :Fairly good
• Bachelor estimate :good
• Project :Customer Relationship Management(CRM)
• Project Grade :Excellent

2.  Graduation project:
Description :
• CRM is the system which is used to organize the relation between the
foundation and the customer in order to accomplish the maximum satisfaction
on the customer
• Save all data about customers.
• Receive Complains from customers.
• Provide history about customers.
• Reports about customers.
Tools :
• Oracle SQL developer 11g.
• Oracle JDeveloper Studio Release 1.
 Certificates:
• Certification for International Computer Driving License (ICDL)version 4.0 on
2010 from Ministry of communications and information technology
• Certification for attending C sharp course on 9/3/2010 from Information
Systems Institute
• Certification for attending Oracle Database 11g introduction to SQL course
on 7/9/2011 from Orascom training and technology
• Certification for attending Java Enterprise Edition(J2EE) course on 8/2/2011
from Orascom training and technology
• English language program Presentation Skills , Mar 2010
• Career development and consultations academy , Jun 2010
• Windows Development Diploma , Mar 2011
• Certification for AMADEUS BASIC COURSE , Nov 2014
• AMADEUS reissue & EMD Course , Mar2015

3.  Programming Skills:
• NET
• Console application (using C#).
• Windows application (using C#).
• Asp.Net (using C#).
• JAVA
• Servlet
• JSP
• JSF
• ADF
• Web
• Html
• Java script
• Php
• css
• RDBMS
• Microsoft SQL Server.
• ORACLE SQL developer 11g .
• MySQL.
 Personal Skills:
• Communication skills.
• Negotiation skills.
• Can work in Teamwork.
• Hard worker.
• Work under pressure.
• Handling difficult people.
• Time management.

4.  Other experience:
 In 2012 :
Working Senior agent customer service at Easy2connect partners TE-data
Since25/12/2012 till 1-12-2013.
Job Benefits:
1- Respond to incoming calls, emails and other message from customers .
2- Give accurate direction and support to team leaders to facilitate successful completion of
organization’s targets.
3- Carefully identify problems that might arise from operations with the use of ethical .
4- Carefully identify problems that might arise from operations with the use of ethical procedures and
professional judgment.
5- Carefully identify problems that might arise from operations with the use of ethical procedures .
6- Use expertise to build strong healthy relationships with clients.
7- create an open and accessible communication rout for free flow of information.
 In 2014 :
Working office manager for direct Manager at Gotex&Gotech in Import and Export
field from1-12-2013 till 30-8-2014 .
Job Benefits:
1- Provide administrative and clerical support to departments or individuals.
2- Schedule meetings and arrange conference rooms
3- Prepare statistical reports.
4- Prepare confidential and sensitive documents.
5- Coordinate travel arrangements; prepares itineraries; prepares, compiles and maintains travel
vouchers and records.
6- Operate office equipment, such as photocopy machine and scanner.
7- Handle information requests.

5.  In 2014 :
Working as Ticketing Agent at Alawal Travel &Tourism from20/9/2014till20/5/2015
Job Benefits:
1- Create PNR, Booking and issuing airline ticket .
2- Confirm and modify flight reservation .
3- Following Queue .
4- Issue, reissue , re-validation and refund tickets on Amadeus .
5- Using Amadeus facilities Master Price, Profile plus etc .
6- Using Timatic .
7- Follow the BSP
8- Have an experience with reservations groups domestic and international .
9- Arranges reservations and routing for passengers at request of Ticket Agent.
10- Issue travel insurance (AIG).
11- Proficient in Amadeus or other Airline GDS .
12- Create sales data-base to the outgoing department .
13- Make deals with airlines to open links .
14- Experience with booking, changing and exchanging air records .
15- Working with schedule changes, reaccommodation and customer advisement .
16- Ability to understand and execute airline contracts, ticketing instructions and pricing .
17- Good mathematical and general accounting knowledge .
18- Understanding of the Travel and Tourism marketplace .

6. In 2015 :
Working as Head Of Ticketing Agent Department at Royal Valley Tours From1/6/2015
till now.
Job Benefits:
1- Create PNR, Booking and issuing airline ticket .
2- Confirm and modify flight reservation .
3- Following Queue .
4- Issue, reissue , re-validation and refund tickets on Amadeus .
5- Using Amadeus facilities Master Price, Profile plus etc .
6- Using Timatic .
7- Follow the BSP
8- Have an experience with reservations groups domestic and international .
9- Arranges reservations and routing for passengers at request of Ticket Agent.
10- Issue travel insurance (AIG).
11- Proficient in Amadeus or other Airline GDS .
12- Create sales data-base to the outgoing department .
13- Make deals with airlines to open links .
14- Experience with booking, changing and exchanging air records .
15- Working with schedule changes, reaccommodation and customer advisement .
16- Ability to understand and execute airline contracts, ticketing instructions and pricing .
17- Good mathematical and general accounting knowledge .
18- Understanding of the Travel and Tourism marketplace .

7.  Training :
Has been training at the Department of booking airline tickets for a month on the aviation
career .
 Language:
• Arabic: Native language.
• English: Very good (speak, read and write).