Location Based Marketing in 2010
Wayne Sutton (@WayneSutton)
Business Development / Marketing Strategist, TriOut
Partner, OurHashtag
Blog: SocialWayne.com
LBS: TriOutNC.com
Location Based Marketing in 2010 #smbc2010
What is TriOut?
For our users, TriOut goal is to provide value to the community by
showing locations, reviews, photos of places your friends have
visited, so you can explore the Triangle.
Location Based Marketing in 2010 #smbc2010
What is Location-based marketing?
Location based marketing is the interaction with customers by their
location offering value based opportunities that increases
customer loyalty and social sharing in which you can measure.
by: Wayne Sutton
Location Based Marketing in 2010 #smbc2010
The concept of location-based marketing
•Checking In
•Awards/badges/specials/coupons
•Near By
•Search results
•Email/Push notifications
•SMS
Location Based Marketing in 2010 #smbc2010
25 Location Based Terms you should know
•GPS - Global Positioning System •Augmented Reality
•Latitude and Longitude •Geo-Fence
•LBA - Location Based Applications •Check-in
•LBA - Location Based Advertising •Badges
•LBS - Location Based Services •Virtual Currency
•LBG - Location Based Games •Coupons / Specials
•RFID Radio-frequency identification •Societies
•SMS - Short Message Service •Points
•SMS - Social Mapping Service •Rewards
•Key Holders, Mayors and Dukes •Leaderboard
•Social Networking Service •Bar Codes
•QR Codes
•Places
•Privacy
•Nearby
Location Based Marketing in 2010 #smbc2010
9 Examples of Location Based Marketing
Check-in and receive 50% off your meal
Leaderboad contest, top 5 wins 2 free meals
Check-in at various locations to find virtual
tickets and other prizes
Check-in at Best Buy, Target etc, enter contest
to win Powermat devices
Location Based Marketing in 2010 #smbc2010
9 Examples of Location Based Marketing
Keyholder "Mayor" free desert by checking in
The Mayor receives $1 discount on
Frappuccino
Check into various locations for discounts and
prizes. (Check into Gap location twice &
receive 25% discount on the second visit)
Location Based Marketing in 2010 #smbc2010
9 Examples of Location Based Marketing
Buy One Medium Blizzard, Get the Second
Free by checking in.
Sponsored listing on nearby search results
Check--in at a Murphy locations to receive
special offers
Location Based Marketing in 2010 #smbc2010
Where's value in Location-Based Marketing?
•Customer incentives
•Behavior patterns
•Social Sharing
•Business intelligence
•Brand Loyalty
•Platform Data
•Build relationships
Location Based Marketing in 2010 #smbc2010
9 Challenges in Location Based Marketing
•Awareness / Marketing
•Check-in cheating
•Time (business & consumer)
•Education
•Correct location data
•Everyone does not have smartphone
•Usability
•Applications
•Creating elitist
•Niche
http://www.flickr.com/photos/exfordy/1184487050/
Location Based Marketing in 2010 #smbc2010
10 There are over 20 location-based applications
Browsers are now check-in applications
Location Based Marketing in 2010 #smbc2010
The Roles in Location Based Marketing
•The Agency
•The Business
•The Startup
•The Consumer
•The Check-in Cheater
•The Fanboy
•The I don’t care http://www.flickr.com/photos/ferran-jorda/2188887967/
Location Based Marketing in 2010 #smbc2010
Getting started with Location-Based Marketing
•Ask the right questions
•Create an compelling promotion for your customers
•Consider influencer rewards and return on visit rewards
•Educate your staff
•Create LBM employee guidelines/ + SM policy
•Encourage post check-in engagement
•Create opportunities for social sharing
•Measure, track and verify everything
http://www.flickr.com/photos/mhaithaca/2839472215/
Location Based Marketing in 2010 #smbc2010
Wayne Sutton (@WayneSutton)
Business Development / Marketing Strategist, TriOut
Partner, OurHashtag
Blog: SocialWayne.com
LBS: TriOutNC.com
3 What is TriOut?
TriOut is a hyper-local, location-based startup.
We're based in Raleigh, NC. Founded by Lawrence Ingraham.
TriOut goal is to provide value to the community by showing locations, reviews, photos of places your friends have visited, so you can explore the Triangle.
TriOut also provide business intelligence and location-based marketing strategies.
You can check-in at various locations and events in the Triangle to earn points, badges and receive discounts or free products from our partners.
3 What is TriOut?
TriOut is a hyper-local, location-based startup.
We're based in Raleigh, NC. Founded by Lawrence Ingraham.
Our goal is to provide value to the community by showing locations, reviews, photos of places your friends have visited so you can explore the Triangle.
TriOut also provide business intelligence and location-based marketing strategies.
You can check-in at various locations and events in the Triangle to earn points, badges and receive discounts or free products from our partners.
Checking in
Awards/badges/specials/coupons
Near by
Search results
Email/Push notifications
GPS - Global Positioning System
Latitude and Longitude
LBA - Location Based Applications
LBA - Location Based Advertising
LBS - Location Based Services
LBG - Location Based Games
RFID Radio-frequency identification
SMS - Short Message Service
SMS - Social Mapping Service
Key Holders, Mayors and Dukes
Social Networking Service
Augmented Reality
Geo-Fence
Check-in
Badges
Virtual Currency
Coupons / Specials
Societies
Points
Rewards
Leaderboard
Bar Codes
QR Codes
Places
Privacy
Nearby
9 Examples of Location Based Marketing
TriOut - Golden Coral, Cary
Check-in and receive 50% off your meal
TriOut - Dairy Queen Morrisville
Buy One Medium Blizzard, Get the Second Free by checking and showing Badge
TriOut - The Pit BBQ
Keyholder "Mayor" free desert by checking in
Gowalla - NJ Nets
Check-in at various locations to find virtual tickets and other prizes
Foursquare - Starbucks
The Mayor receives $1 discount on a Frappucino
MyTown - Powermat
Check-in at Best Buy, Target etc, enter contest to win Powermat devices
Google Latitude - Sprint
Sponsored listing on nearby search results
Whrrl - Murphy USA
Check--in at a Murphy location to receive special offers
Loopt Star - Various Brands ( Burger King, Gap, Starbucks, Universal Music Group)
Check into various locations for discounts and prizes. (Check into Gap location twice & receive 25% discount on the second visit)
9 Examples of Location Based Marketing
TriOut - Golden Coral, Cary
Check-in and receive 50% off your meal
TriOut - Dairy Queen Morrisville
Buy One Medium Blizzard, Get the Second Free by checking and showing Badge
TriOut - The Pit BBQ
Keyholder "Mayor" free desert by checking in
Gowalla - NJ Nets
Check-in at various locations to find virtual tickets and other prizes
Foursquare - Starbucks
The Mayor receives $1 discount on a Frappucino
MyTown - Powermat
Check-in at Best Buy, Target etc, enter contest to win Powermat devices
Google Latitude - Sprint
Sponsored listing on nearby search results
Whrrl - Murphy USA
Check--in at a Murphy location to receive special offers
Loopt Star - Various Brands ( Burger King, Gap, Starbucks, Universal Music Group)
Check into various locations for discounts and prizes. (Check into Gap location twice & receive 25% discount on the second visit)
9 Examples of Location Based Marketing
TriOut - Golden Coral, Cary
Check-in and receive 50% off your meal
TriOut - Dairy Queen Morrisville
Buy One Medium Blizzard, Get the Second Free by checking and showing Badge
TriOut - The Pit BBQ
Keyholder "Mayor" free desert by checking in
Gowalla - NJ Nets
Check-in at various locations to find virtual tickets and other prizes
Foursquare - Starbucks
The Mayor receives $1 discount on a Frappucino
MyTown - Powermat
Check-in at Best Buy, Target etc, enter contest to win Powermat devices
Google Latitude - Sprint
Sponsored listing on nearby search results
Whrrl - Murphy USA
Check--in at a Murphy location to receive special offers
Loopt Star - Various Brands ( Burger King, Gap, Starbucks, Universal Music Group)
Check into various locations for discounts and prizes. (Check into Gap location twice & receive 25% discount on the second visit)
Customer incentives
Customers behavior patterns
Social Sharing
Business intelligence
Brand Loyalty
Platform Data
Build relationships
Awareness / Marketing
Check-in cheating
Time (business & consumer)
Education
Correct location data
Mobile Devices (not everyone has a smartphone)
Usability
Applications
Creating elitist
Niche
flickr photo http://www.flickr.com/photos/exfordy/1184487050/ by exfordy on flickr
TriOut
Brightkite
Booyah / MyTown
BlockChalk
Google Latitude
Foursquare
Gowalla
graffiti geo
Loopt
Mobcast
nextstop
OpenPlayce
Rally
Rummble
stalqer
Double Dutch
Urbankite
Whrrl
Yelp
Scoop
AroundMe
Moximity
Gypsii
pegshot
Check.in
Browsers are now check-in applications too with HTML5
The agency:
To educate your clients on location based marketing, applications and use along with existing promotion or launch campaigns that will be valuable for both the business and consumer
The Business
Create valuable location based campaigns for both the business and the consumer that increase sales, customer retention or current promotion
The Startup
Use location-based marketing for brand awareness and networking/
The Consumer
To take advantage of location based promotions and share user generated content of locations they have visited.
The check-in cheater
A user who checks at places they are they are not physically at or close enough to matter
The fanboy
Check-in everywhere, collect badge and points and try to look cool and eat/drink for free.
flickr http://www.flickr.com/photos/ferran-jorda/2188887967/ by Ferran.
Ask the right questions:
Do people check into my location now?
Who is my target Audience?
What's the incentive for the customer?
What is my goal?
What LBS does my customers and local community use now?
How and where will I market my LBM promotion online and offline?
Can I build a GEO targeted community around my business?
How will I measure the check-in, website traffic and sales?
How long will the location-based promotion last and change?
Will my promotion make customers come back for more?
Who am in excluding by offering a check-in special?
Create an compelling promotion for your customers
Consider influencer rewards and return on visit rewards
Educate your staff
Create LBM employee guidelines or add to existing social media/employee policy
Encourage post check-in engagement
Create opportunities for social sharing
Measure, track and verify everything
Flickr photo: http://www.flickr.com/photos/mhaithaca/2839472215/ by mhaithaca
Wayne Sutton (@WayneSutton)
Business Development / Marketing Strategist, TriOut
Partner, OurHashtag
Blog: SocialWayne.com
LBS: TriOutNC.com