STR8 TALK: How to listen to your customers online using social media

1. #str8tlk

2. STR8 Talk: How to Listen to your customers online Who is Wayne Sutton? Wayne Sutton, entrepreneur, strategist, and producer SocialWayne.com #str8tlk

3. STR8 Talk: How to Listen to your customers online Angela Benton, Founder/Publisher Black Web 2.0 #str8tlk

4. STR8 Talk: How to Listen to your customers online Topics: • What is Social Media listening? • Why you should listen to your customers using social media • The difference between listening and engaging using social media • Win & Fail examples of listening using social media • How to find where your customers are having conversations • Social Media Listening / Monitoring Tools • Creating a social media policy for your business. #str8tlk

5. STR8 Talk: How to Listen to your customers online What is social media listening? Social media graphic via http://www.ﬂickr.com/photos/somethinnew/384489940/ #str8tlk

6. STR8 Talk: How to Listen to your customers online Are you listening to your customers? #str8tlk

7. STR8 Talk: How to Listen to your customers online Listening vs. Engaging #str8tlk

8. STR8 Talk: How to Listen to your customers online Win & Fail company examples: #str8tlk

9. STR8 Talk: How to Listen to your customers online How to find where your customers are having conversations ﬂickr graphic via: http://www.ﬂickr.com/photos/garyhayes/2973684461/ #str8tlk

10. STR8 Talk: How to Listen to your customers online Social Media Listening / Monitoring Tools Free Google Alerts TweetBeep FriendFeed BoardTracker Blogpulse Trendrr Socialmention Paid Filtrbox Trackur Radian6 #str8tlk

11. STR8 Talk: How to Listen to your customers online Creating a social media policy for your business. #str8tlk

12. STR8 Talk: How to Listen to your customers online My 5Ps. 1.Persistent 2.Productive 3.Pensive 4.Profitable 5.Passion #str8tlk

13. Q&A

14. info@socialwayne.com @WayneSutton 919-809-7328

15. #str8tlk