3. >NOW<
WHERE YOU ARE
You know:
Who. What. Why. Where. When.How
Top 3 goals
You are:
Part of facebook group
On twitter
You have:
Read TiSDT and Lean Start up
Watched Amanda Palmer’s ted talk
4. >WEEK ONE<
LAUNCH
‘My Top Three Goals’ tool
Read: This is Service Design Thinking by
Marc Stickdorn
Watch: TED Talk Amanda Palmer the art of
asking
Do: WWWWWH Tool
What skills do the other Nightrider’s have
that I can learn from?
What do I want to get out of these 8
weeks?
How can I manage my time most effectively
in the 8 weeks to get the most of out of
this?
5. >WEEK TWO<
YOUR IDEA & SERVICE DESIGN
Basic Service Design Methods
Read: Business Model Canvas Book
Watch: TED talk on Candy Chang
Do: ‘My idea in the wild’ and capture it
How does this idea actually work?
What is this? a hobby? a business? a high
growth start up?
Who are my users and how can I engage
them?
What is the journey of engaging with my
idea?
6. >WEEK THREE<
BUSINESS MODEL CANVAS
Business Model Canvas Tool
Read: Maximise your potential
Watch: Do lecture: Swiss Miss on ‘Trust
breeds Magic’
Do: What do you want to be when you
grow up
What do all these models mean and what
one works for me?
What is the basic business model(s) behind
my idea?
What is the most low cost and low risk way
I can test this?
13. Tube map
1
Chesham
9
Chalfont &
Latimer
Amersham
#SDXmas
2
8
Watford
Rickmansworth
Uxbridge
B
Stanmore
Harrow &
Wealdstone
Canons Park
North Harrow
West
Harrow
South Harrow
Kenton
Northwick
Park
Kingsbury
Golders Green
Sudbury Hill
Neasden
Wembley
Park
Northolt
Harlesden
Kensal Green
Alperton
Queen’s Park
Greenford
Kilburn
High Road
Kilburn Park
Maida Vale
Warwick Avenue
Westbourne Park
Park Royal
Ladbroke Grove
East
Acton
Ealing Broadway
West
Acton
3
North
Acton
Acton Central
Ealing Common
South Acton
D
Northfields
Boston Manor
Acton Town
Chiswick
Park
Shepherd’s Bush
Market
2
Goldhawk Road
Turnham Stamford Ravenscourt
Brook
Park
Green
West
Kensington
Hounslow East
2
Kew Gardens
Hounslow Central
Richmond
4
Heathrow
Terminals 1, 2, 3
Heathrow Terminal 5
5
3
Fulham Broadway
Parsons Green
Mornington
Crescent
High Street
Kensington
Gloucester
Road
Earl’s
Court
Bank
Covent Garden
Cannon Street
Mansion House
Charing
Cross
Fenchurch Street
Blackfriars
Imperial
Wharf
Vauxhall
Southfields
Rotherhithe
London
Bridge
Bermondsey
2
Clapham North
New Cross Gate
Colliers Wood
Morden
3
4
Blackwall
Stockwell
Prince Regent
West Silvertown
-------Wate
D
Royal Albert
Pontoon Dock
Cyprus
London City Airport
2
--------
Gallions Reach
for The O2
Key
Beckton
King George V
3
Woolwich Arsenal
E
Greenwich
4
Lewisham
Penge West
Anerley
3
4
Crystal Palace
F
Norwood Junction
5
West Croydon
This diagram is an evolution of the original design conceived in 1931 by Harry Beck
Correct at time of going to print, August 2011
5
6
7
-------West
Beckton Park
North
Greenwich
Sydenham
Brixton
4
3
Custom House for ExCeL
Elverson Road
Forest Hill
-------Turnh
-------Victo
East
India
Deptford Bridge
Honor Oak Park
Balham
South Wimbledon
New Cross
Brockley
Kennington
Clapham South
Tooting Broadway
Canning
Town
Royal
Victoria
All Saints
Cutty Sark for
Maritime Greenwich
Elephant & Castle
C
Upton Park
Star Lane
Island Gardens
Borough
Clapham Common
Tooting Bec
Crossharbour
-------Totte
Cou
Barking
Langdon Park
Heron Quays
Mudchute
Lambeth
North
Becontree
Upney
West Ham
Devons Road
Canary Wharf
Canada
Water
-------Houn
Plaistow
Bromleyby-Bow
Poplar
Elm Park
East Ham
Abbey
Road
-------Cann
-------Hero
Dagenham
Heathway
Woodgrange Park
West
India Quay
Wapping
Southwark
Oval
Clapham
Junction
Wimbledon Park
2
Tower
Gateway
South Quay
1
Pimlico
Wimbledon
1
Limehouse
River Thames
Temple
Embankment
2
Westferry
Shadwell
Surrey Quays
East Putney
Transport for London
Whitechapel
Aldgate
Tower
Hill
Monument
Stepney Green
Waterloo
Putney Bridge
F
Aldgate
East
Dagenham
East
Wanstead Park
Mile End
B
Hornchurch
Stratford
Bow Church
1
St. Paul’s
Holborn
Upminster Bridge
Leyton
Bow Road
Moorgate
Upminster
Leytonstone
High Road
Pudding
Mill Lane
Shoreditch
High Street
-------Cana
Gants
Hill
Stratford
High Street
Bethnal
Green
Liverpool
Street
Chancery
Lane
Westminster
Sloane
Square
South
Kensington
Hoxton
-------Camd
Barkingside
Wanstead
Hackney
Wick
2
Haggerston
Leicester Square
St. James’s
Park
Hackney Central
-------Black
Newbury Park
Leyton
Midland Road
3
A
Fairlop
Leytonstone
Stratford
International
Homerton
Barbican
Piccadilly
Circus
Victoria
Canonbury
Dalston Junction
Farringdon
Russell
Square
Green Park
Knightsbridge
Dalston
Kingsland
Old Street
Euston
Square
Tottenham
Court Road
Marble
Arch
1
Caledonian
Road &
Barnsbury
King’s Cross
St. Pancras
Goodge
Street
Oxford
Circus
Hyde Park Corner
Highbury &
Islington
5
Redbridge
Walthamstow
Central
Walthamstow
Queen’s Road
Holloway Road
Caledonian Road
Snaresbrook
Blackhorse
Road
Tottenham
Hale
Finsbury
Park
Angel
Regent’s Park
Bond
Street
South Tottenham
Euston
Warren Street
Lancaster
Gate
Queensway
Holland
Park
Barons
Court
Hammersmith
Great
Portland
Street
Baker
Street
West Brompton
Hatton Cross
Heathrow
Terminal 4
Notting
Hill Gate
Kensington
(Olympia)
Gunnersbury
E
Edgware
Marylebone
Road
Seven
Sisters
Upper Holloway
Camden
Road
Camden Town
Bayswater
Shepherd’s
Bush
White
City
Wood Lane
Osterley
Hounslow
West
St. John’s Wood
Edgware
Road
Latimer Road
North Ealing
South Ealing
Swiss Cottage
South
Hampstead
Royal Oak
Hanger Lane
65 4
Paddington
2
Finchley Road
Manor House
Arsenal
4
South Woodford
Crouch Hill
Kentish Town
Chalk Farm
West Hampstead
Brondesbury
Harringay
Green Lanes
Grange
Hill
Chigwell
Hainault
Woodford
Wood Green
Tufnell Park
Kentish
Town West
Belsize Park
Kilburn
Brondesbury
Park
Kensal
Rise
Willesden Junction
Perivale
Finchley Road
& Frognal
Willesden Green
Arnos Grove
Bounds Green
Archway
Hampstead
Heath
Roding
Valley
Turnpike Lane
Highgate
Gospel
Oak
Buckhurst Hill
Southgate
West Finchley
6
Debden
Loughton
Oakwood
Finchley Central
Hampstead
Dollis Hill
Stonebridge Park
Mill Hill East
Ch
Bank
Cockfosters
Woodside Park
3
Brent Cross
South Kenton
Wembley Central
C
High Barnet
East Finchley
Hendon Central
9
Theydon Bois
Colindale
Queensbury
Preston
Road
North Wembley
Sudbury Town
Burnt Oak
8
Epping
4
Edgware
Headstone Lane
Harrowon-the-Hill
7
Totteridge & Whetstone
Hatch End
Pinner
Rayners Lane
South Ruislip
5
6
Carpenders Park
Eastcote
Ruislip
Gardens
5
Bushey
Ruislip Manor
Ickenham
8 7 6
Watford High Street
Northwood
Northwood
Hills
Ruislip
Hillingdon
7
Moor Park
West Ruislip
4
Watford Junction
Croxley
Chorleywood
A
3
Special fares apply
8
9
21. #SDXmas
Tool: something used in the performance of an operation;
an instrument.
!
Method: is a way of doing or approaching something,
especially in a systematic replicable way.
!
Methodology: is a system or collection of methods used
in a particular area of study.
!
Process: is a series of actions or steps taken in order to
achieve desired outcomes.
!
Mindset: a mental attitude or disposition that predetermines
a person's responses to and interpretations of situations.
23. #SDXmas
“Any activity or benefit that one party can give to another, that is
essentially intangible and does not result in the ownership of
anything”
!
Philip Kotler
“Services are also performances - choreographed interactions
manufactured at the point of delivery - the visible front-end of
a process that co-produces value, utility, satisfaction, and delight.”
!
Christopher Alexander, The Nature of Order
35. #SDXmas
service design
co-design
prototypes
touch points
painpoints analysis
stakeholders
design thinking
user journey maps
user experience design
socially responsive design
design led transformation
service blueprints
36. #SDXmas
5 principles of Service Design:
!
1. user-centred (it’s all about people)
2. co-creative (design with not just for)
3. sequencing (sequence of correlated actions)
4. evidencing (physical touchpoints interaction)
5. holistic (considering the service context)
[this is service design thinking]
37. #SDXmas
Design brings value for money!
Designing Demand:
Make design deliver
lasting success for
your business
Every £100 a business spends on
design increases turnover by £225.
Provided by
Public
Services
by Design
Transforming services
ng
through expert mentori
.uk/publicsector
www.designcouncil.org
It is estimated that for every £1
spent through the PSbD
programme, £26 has been saved.
44. #SDXmas
It’s about design takeaways and learning outcomes
#1 Be people
centred
#4 Co-create
#2 Explore
many ideas
#3 Visualise
your thinking
#5 Prototype
your ideas
#6 Use system
thinking