Business to Consumer E-Commerce

Electronic Commerce ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],A company's homepage is its face to the world and the starting point for most user visits. Improving your homepage multiplies the entire website's business value.

Electronic Commerce ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

E-business terms Clicks and Mortar Bricks and Mortar

[object Object],[object Object],How are E-commerce transactions conducted? M-commerce Mobile commerce E-commerce that takes place using mobile devices

[object Object],[object Object],[object Object],[object Object],Business Models B2C (Business to Consumer)

Business Models C2C (Consumer to Consumer) ,[object Object],[object Object],[object Object]

Business Models B2B (Business to Business) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Business Models B-2-E (Business to Employee) ,[object Object],[object Object],[object Object],intranet An internal network that uses Internet technologies

Business Models P2P (Peer to Peer) ,[object Object],[object Object],[object Object]

Advantages of doing business on the Internet ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

E-Commerce Revenue Streams ,[object Object],[object Object],direct sales of a product or service electronic software distribution software rentals advertising subscriptions Web hosting online storage services Internet access

[object Object],[object Object],[object Object],[object Object],Secure sites have URLs that begin with https:// instead of http://

Consumer Concerns ,[object Object],[object Object],[object Object],[object Object],[object Object]

What is great design? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Common Questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Case Study – IBM Not minding its own e-business ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

IBMs Experience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Common Customer Complaints ,[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

E-Commerce Sites ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Limitations of the WWW ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Business to Consumer E-Commerce

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Business to Consumer E-Commerce