2. Product
Does it do what they said it would?
Sales
Would you purchase from them again?
Negotiation
Was it fair?
Implementation
How did it go?
Training
Did they train everyone?
Adoption
Are employees using the technology?
Support
Are they there for you?
3. Product
How do we do this now?
Is my process right and my product wrong?
What features are really important to us?
What reports are really important to us?
What else does this product need to be
connected to (data portability)?
What insights will be created with this new
product?
4. Sales
How am I being treated?
Do I feel like I’m being over-sold?
Have they done significant work in my industry /
vertical market?
Did the demo meet my expectations or exceed
my expectations?
Do they have significant case studies?
Are references easily provided?
5. Negotiation
How does the vendor make money?
Specifically.
Am I giving up things (features / reporting) that
are important to me?
Any last minute surprises?
Who owns the data?
How easily can you get out of the contract?
Is the implementation fixed or variable
cost?
6. Implementation
Can I meet my implementation team before I
sign the contract?
How fast will we get into the software?
How are we going to manage change?
How are we going to communicate software
change to all users / employees?
How will we define success for the
implementation? (speed, quality, NPS)
7. Training
How do we successfully onboard new users?
Will all users be trained the way they want to be
trained?
How will we assess for learning styles?
How will we assess for learning differences?
Ask the vendor to describe training best
practices they use with other clients?
8. Adoption
How will we get users to “love” the new
software?
How will we know if they don’t?
Who owns user adoption?
Do you provide any usage, consumption and/or
adoption metrics?
Ask the vendor to describe user adoption best
practices they use with other clients?
9. Support
How do you handle help desk items versus
things that are broken?
Do they answer the phone?
Do they meet you where you are?
Are they proactive or reactive?
Do they charge for support?
Ask the vendor to describe support best
practices they use with other clients?
10. Peer Review Questions
Product
Does it do what they said it would?
Sales
Would you purchase from them again?
Negotiation
Was it fair?
Implementation
How did it go?
Training
Did they train everyone?
Adoption
Are employees using the technology?
Support
Are they there for you?