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Agent’s Value to Customer
An Independent Agent’s
greatest values are
providing…
Customer Advocacy
Choice of Products
Professional Advice
Failure of Online Insurance
71% of Online Shoppers
get a Quote*
4% of Buyers Buy
Online**
Relationships and
Advice are the Missing
Link
* https://www.comscore.com/Insights/Press-Releases/2014/11/comScore-
Releases-2014-US-Online-Auto-Insurance-Shopping-Report
** From March 2016 Forrester Webinar
Guided Conversations
Take the most common
conversations you have
in your business
Write them down
EchoSage uses your
document to create an
interactive, online
version of each
conversation
Engineered Knowledge
Your digital conversation
is built on…
Your Knowledge
Your Personality
Your Advice
Your Know How
The Conversation Before the Sale
Online Insurance
shopping behavior
differs from buying
behavior
Insurance is a complex
product
Buyers want advice
What Limits of Liability Should I Buy
The Conversation You Would Have
Face to Face
Responses Guide Conversation
Questions Lead to Understanding
Information Provided is Consistent
The Advice is Personalized
The Advice is Actionable
Deliver Automated Expertise
Think beyond online
comparison rating
Think about the
complete sales cycle
Establish relationships
Provide Value
Create Trust
EchoSage Platform – Graphical Tool
Build Your Own….or…
Buy from EchoSage Market
Coverage Experts can
Sell Their Own
Conversation Templates
Programmers can Sell
Their Ability to Program
with EchoSage Tool
Other Uses – Automated Renewal Reviews
Provide Better Service
Strengthen
Relationships
Increase Retention
Create Up Sells
E&O Protection
Personalized Attention
Frequently Answered
Questions
Give your customers the
same answer they would
get if they spoke to you
or your staff in person
Train New Staff
Capture Knowledge
from Retiring
Generation of Workers
Clone Your Best CSR
You have trained your
staff to provide service
It is time you had a new
relationship with your
computer
Train your software to
perform many of the
same common tasks
EchoSage
EchoSage is a platform for teaching software your
knowledge.
EchoSage enables value exchanging interactions
between knowledge experts and knowledge users.
The EchoSage Platform facilitates value creation by
platform users.
Contact: Duke Williams 800-768-0907
duke@echosage.com www.echosage.com

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Robo Insurance Advisor from the EchoSage virtual agent platform

  • 1. Agent’s Value to Customer An Independent Agent’s greatest values are providing… Customer Advocacy Choice of Products Professional Advice
  • 2. Failure of Online Insurance 71% of Online Shoppers get a Quote* 4% of Buyers Buy Online** Relationships and Advice are the Missing Link * https://www.comscore.com/Insights/Press-Releases/2014/11/comScore- Releases-2014-US-Online-Auto-Insurance-Shopping-Report ** From March 2016 Forrester Webinar
  • 3. Guided Conversations Take the most common conversations you have in your business Write them down EchoSage uses your document to create an interactive, online version of each conversation
  • 4. Engineered Knowledge Your digital conversation is built on… Your Knowledge Your Personality Your Advice Your Know How
  • 5. The Conversation Before the Sale Online Insurance shopping behavior differs from buying behavior Insurance is a complex product Buyers want advice
  • 6. What Limits of Liability Should I Buy
  • 7. The Conversation You Would Have Face to Face
  • 9. Questions Lead to Understanding
  • 11. The Advice is Personalized
  • 12. The Advice is Actionable
  • 13. Deliver Automated Expertise Think beyond online comparison rating Think about the complete sales cycle Establish relationships Provide Value Create Trust
  • 14. EchoSage Platform – Graphical Tool
  • 16. Buy from EchoSage Market Coverage Experts can Sell Their Own Conversation Templates Programmers can Sell Their Ability to Program with EchoSage Tool
  • 17. Other Uses – Automated Renewal Reviews Provide Better Service Strengthen Relationships Increase Retention Create Up Sells E&O Protection Personalized Attention
  • 18. Frequently Answered Questions Give your customers the same answer they would get if they spoke to you or your staff in person Train New Staff Capture Knowledge from Retiring Generation of Workers
  • 19. Clone Your Best CSR You have trained your staff to provide service It is time you had a new relationship with your computer Train your software to perform many of the same common tasks
  • 20. EchoSage EchoSage is a platform for teaching software your knowledge. EchoSage enables value exchanging interactions between knowledge experts and knowledge users. The EchoSage Platform facilitates value creation by platform users. Contact: Duke Williams 800-768-0907 duke@echosage.com www.echosage.com