Books

1. TRSHSK205-0609
Housekeeping NC II
1
SELF-ASSESSMENT GUIDE
Qualification HOUSEKEEPING NC II
Units of Competency
Covered
 Provide Housekeeping Services to Guests
 Prepare Rooms for Guest
 Clean Premises
Instruction:
 Read each of the questions in the left-hand column of the chart.
 Place a check in the appropriate box opposite each question to indicate your
answer.
Can I? YES NO
 Handle housekeeping requests
 Advise guests on room and housekeeping equipment
 Set- up equipment and trolleys required for servicing
rooms
 Access rooms requiring services
 Make up bed
 Remove and replace bed linens
 Clean and clear rooms
 Clean and check furniture and fixtures
 Check and replenish room supplies
 Check room for any defects and unusual occurrence
 Handle lost and found guest items
 Clean and store trolleys and equipment
I agree to undertake assessment in the knowledge that information gathered
will only be used for professional development purposes and can only be
accessed by concerned assessment personnel and my manager/supervisor.
Candidate’s Signature: Date:

2. TRSHSK205-0609
Housekeeping NC II
2
SELF ASSESSMENT GUIDE
Qualification : HOUSEKEEPING NCII
Unit of Competency Covered : PROVIDE VALET/BUTLER SERVICE
Instruction:
 Read each of the questions in the left-hand column of the chart.
 Place a check in the appropriate box opposite each question to indicate your
answer.
Can I? YES NO
 Build rapport and enhance the feeling of goodwill
between the guest and establishment
 Follow valet grooming and communication standards
 Access and utilize knowledge of guest to provide
personalized valet service
 Handle luggage neatly in accordance with guests
instruction
 Clean shoes correctly
 Maintain confidentiality of guest properties and activities
 Perform necessary repairs on guest’s property
I agree to undertake assessment in the knowledge that information gathered will
only be used for professional development purposes and can only be accessed
by concerned assessment personnel and my manager/supervisor.
Candidate’s Signature: Date:

3. TRSHSK205-0609
Housekeeping NC II
3
SELF-ASSESSMENT GUIDE
Qualification HOUSEKEEPING NCII
Unit of Competency Covered Laundry Linen and Guest Clothes
Instruction:
 Read each of the questions in the left-hand column of the chart.
 Place a check in the appropriate box opposite each question to indicate your
answer.
Can I? YES NO
 Sort items according to the cleaning process, whether
they will be washed or dry cleaned
 Select laundry process according to degree of spoilage,
color and type of fabric
 Check items with stains and treat them accordingly
 Use cleaning agents and chemicals in accordance with
manufacturer’s instructions and safety precautions
 Operate laundry equipment and observe manufacturer’s
instructions and safety precautions
 Kept records of any damage caused by the cleaning
process
 Complete the pressing and finishing process
 Package and present laundry
 Return finished packages and stores laundry items
accordingly within the time frame
I agree to undertake assessment in the knowledge that information gathered
will only be used for professional development purposes and can only be
accessed by concerned assessment personnel and my manager/supervisor.
Candidate’s Signature: Date: