The document discusses various aspects of communication, including verbal and non-verbal channels, good and poor body language, communication tips, the importance of feedback and listening, factors that make communication effective, and considerations for communication across cultural differences. It provides guidance on maintaining eye contact, handshakes, posture, facial expressions, distance, pronunciation, avoiding slang, being brief and precise, delivering messages directly, and showing empathy.

1. Communication
Kristen Saricks
Eddie Zalewski
Chris Newman

2. Message Channels
One’s perception of a
message depends greatly on
what channel was used to
send the message
Two channels:
Verbal
Non-verbal

3. Verbal Communication
Spoken words
Written words
Visual symbols

4. Non-Verbal Communication
Body language
Actions

5. Good Body Language
Make eye contact Give a firm handshake Stand straight
Smile Keep arms uncrossed

6. Poor Body Language
Slouching Crossing arms Appearing eager to leave
Touching inappropriately Showing anger

7. Communication Tips
The following can be used to keep a
listener’s attention:
Vary your:
Inflection
Speed
Volume
Utilize good body language
Keep a good distance – about three
feet away
Pronounce your words correctly

8. Status Differences
Managers should be careful to avoid making
employees feel as though they are of lesser
importance than themselves when
communicating with them
Praise should be given when employees
work hard, complete a task successfully, take
initiative, etc. in order to keep employees
feeling happy and needed in the company

9. Feedback
Feedback is a message that the receiver gives
the sender that indicates the receiver
understands the message
Provide positive feedback to assure the
sender that you are listening to their message
and understand what they are saying
Both verbal and nonverbal feedback should
be utilized when communicating

10. Listening
In order to effectively listen and understand
and remember a message, you must:
Hear what the sender is saying
Avoid distractions
Give the sender your full attention
Pay attention to both verbal and
nonverbal messages

11. Effective Communication
Effective communication involves:
Avoiding slang
Being brief, in order to not bore the
receiver
Being precise
Being selective about the time and
place in which you deliver the message
Deliver the message directly to the
receiver – sending messages through the
grapevine increases the chance that the
message will be delivered incorrectly

12. Empathetic Communication
If an employee opens up to you
about a difficult issue, provide them
with empathetic and positive feedback
You do not always need to know the
answer to their problem - sometimes
listening is enough to help them feel
better

13. Cultural Differences
Encourage employees with difficulties
speaking English to repeat when necessary
Assure them that it is okay to make
mistakes when speaking
Be aware of physical contact with foreign
workers that may not be culturally
acceptable to them