A consulting project for a local branch of Starbucks addressing employee moral in uncertain economic times.

1. Organizational Design and Change Team 2 Zishan Xu Ian Kerwin Seth Breedlove Sivaporn Ratanavilaiwan Manatsanan Anuwatmatee Valentinos Themistocleous Diagnosing Organizational Effectiveness During Difficult Economic Times.

7. Congruence Model Output Input Environment Resources History Strategy System Unit Work (Processes) People (Skills/ Competencies) Formal Organization (Structure, Systems, etc.) Informal Organization (Culture) Alignment =Organizational Effectiveness

23. H1 There is a positive correlation between employee self-efficacy (the ability to exceed in a specific situation including their outside goals) and their motivation to remain at Starbucks Independent Variable Question: “My supervisor gives me the incentive to exceed expectations.” r =0.72 – “M supervisor encourages partners to participate in important decisions”. r= 0.76 -“I do not have an opportunity to take part in making decisions”. r=0.59 - “Working at Starbucks helps me work on my outside goals”

24. H2: There is a positive correlation between employee awareness of their Starbucks compensation package and benefits and their motivation to remain at Starbucks. Independent Variable Question : “The individual who hired me thoroughly explained my benefits package at the time of hire” 80% Agree r = 0.59 - “I would encourage my friends to work for this company. 86% Agree r = 0.56 - “Starbucks provides employees the tools to advance their career”. 67% Agree r =0.64 “My supervisor encourages partners to participate in important decisions. 60% Agree r = 0.71 “I would like to participate in the company’s decision making. 87% agree

25. H5: There is a positive correlation between the level and frequency of employee development and their goals, whether they are internal to Starbucks or external goals, and their intent to remain at Starbucks. Independent Variable Question : “The success of Starbucks is NOT really important to me” 80% Disagree r = Negative 0.55- “Starbucks supports my personal growth.” 56% Agree r = Negative 0.67 “Starbucks provides employees the tools to advance their career. 67% Agree r = Negative 0.62 “I am treated fairly” 100% Agree r = 0.62 – “If I were offered a comparable position, I would consider leaving Starbucks” 67% Disagree r = 0.70 – “Starbucks does NOT provide the necessary training to help me achieve desired outcomes. 80% Disagree Independent Variable Question : “My supervisor helps subordinates develop their skills.” 93% Agree r = 0.74 – “My employer knows what my goals are.” 87%% Agree r = 0.71 – “Starbucks provides partners with a clear career path.” 54% Agree r = 0.62 – “I am motivated to exceed company’s expectations.” 53% Agree r = Negative 0.51 “I only want part-time employment at Starbucks. 59% Disagree

26. H6: There is a positive correlation between the openness and amount of top-down communication regarding the company’s plans and employee’s satisfaction. Independent Variable Question : “There is good communication between partners at all levels” 60% Agree r = 0.80- “My supervisor gives me incentive to exceed expectations”. 71% Agree r = 0.74 - “Starbucks supports my personal growth 56% Agree r = 0.70 - “I feel I have several options to choose from regarding the direction of my career at Starbucks. 67% Disagree r= Negative 0.63 -“I do not have the freedom to choose my future at Starbucks. 7#% Disagree r= 0.59 “Working at Starbucks helps me work on my outside goals”. 74% Agree r = Negative 0.62 “ The success of Starbucks is NOT really important to me.” 80% Disagree Independent Variable Question : “I would feel better if I were continuously updated about the company’s current situation. 97% Agree r= Negative 0.53 – “I am treated fairly” 100% Agree Independent Variable Question : “My supervisor keeps subordinates informed about store operations. 80% Agree r= Negative 0.74 “The success of Starbucks is NOT really important to me. 80% Disagree