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The	
  Renaissance	
  Brand	
  
You	
  know	
  all	
  of	
  these…	
  
Climate	
  change	
  
Social	
  (ir)responsibility	
  
Inequality	
  
Mass	
  protests	
  
Consumer	
  power	
  
The	
  end	
  of	
  privacy	
  
Me	
  me	
  me	
  generaDon	
  
The	
  feeling	
  is	
  that	
  	
  
the	
  world	
  is	
  changing	
  –	
  	
  
and	
  the	
  pace	
  of	
  change	
  is	
  
accelera&ng	
  
Tech	
  adopDon	
  is	
  acceleraDng	
  

Source:	
  Nicholas	
  Felton	
  
…while	
  we	
  (that	
  is,	
  marketers)	
  
are	
  leJ	
  behind	
  
The	
  gap	
  is	
  actually	
  geKng	
  wider	
  
How	
  do	
  you	
  build	
  a	
  brand	
  	
  
in	
  such	
  a	
  world?	
  
The	
  Vitruvian	
  Man	
  is	
  a	
  drawing	
  created	
  by	
  Leonardo	
  around	
  1490.	
  It	
  is	
  accompanied	
  by	
  notes	
  on	
  proporDons	
  based	
  on	
  the	
  
work	
  of	
  the	
  ancient	
  Roman	
  architect	
  Vitruvius.	
  The	
  image	
  epitomizes	
  the	
  blend	
  of	
  art	
  and	
  science	
  during	
  the	
  renaissance.	
  
Renaissance	
  Man	
  

A	
  person	
  whose	
  experDse	
  spans	
  a	
  significant	
  
number	
  of	
  different	
  subject	
  areas;	
  such	
  a	
  person	
  
excels	
  at	
  mulDple	
  fields	
  of	
  arts	
  and	
  sciences,	
  	
  
and	
  draws	
  on	
  complex	
  bodies	
  of	
  knowledge	
  	
  
to	
  solve	
  specific	
  problems.	
  	
  
This	
  is	
  the	
  age	
  of	
  	
  
The	
  Renaissance	
  Brand	
  
Renaissance	
  Brand	
  

A	
  brand	
  with	
  experDse	
  that	
  spans	
  a	
  significant	
  
number	
  of	
  different	
  subject	
  areas;	
  such	
  a	
  brand	
  
excels	
  at	
  mulDple	
  fields	
  of	
  arts	
  and	
  sciences,	
  	
  
and	
  draws	
  on	
  complex	
  bodies	
  of	
  knowledge	
  	
  
to	
  create	
  context	
  in	
  people’s	
  lives.	
  	
  
You	
  need	
  to	
  know…	
  
Technology
Psychology	
  
Design	
  
Story-­‐telling	
  
Environmental	
  
studies	
  

Economics	
  
History	
  

As	
  well	
  as	
  many	
  other	
  disciplines	
  
Physics	
  

Entrepreneurship	
  
MathemaDcs	
  

EducaDon	
  

Law	
  
Technology
Maybe	
  that’s	
  why	
  it’s	
  so	
  difficult	
  for	
  many	
  brands	
  to	
  transiDon	
  to	
  a	
  digital	
  world	
  
How	
  was	
  digital	
  adopted	
  	
  
by	
  marketers?	
  
Banners	
  
Google	
  
Viral	
  video	
  
Facebook	
  
App	
  
A	
  product-­‐oriented	
  approach	
  based	
  on	
  herd	
  mentality	
  
One	
  thing	
  is	
  missing	
  
Banners	
  
Google	
  

egy	
  
Strat
Viral	
  video	
  
Facebook	
  
App	
  
Business	
  	
  
objecDves	
  

Consumer	
  
behavior	
  &	
  needs	
  

Digital/tech	
  assets	
  

A	
  strategy	
  that	
  combines	
  3	
  vectors,	
  incorporaDng	
  business	
  and	
  tech	
  to	
  deliver	
  superior	
  consumer	
  experiences	
  (=	
  contexts)	
  
This	
  is	
  not	
  DIGITAL	
  strategy	
  
It’s	
  strategy	
  for	
  a	
  digital	
  world	
  

There’s	
  a	
  difference.	
  Offline/physical	
  businesses	
  that	
  build	
  a	
  “digital”	
  strategy	
  get	
  blindsided	
  by	
  companies	
  that	
  simply	
  think	
  
digitally	
  (e.g.,	
  because	
  they	
  are	
  naDve	
  to	
  it)	
  –	
  see	
  Best	
  Buy	
  vs.	
  Amazon.	
  
It	
  means	
  understanding	
  the	
  most	
  
basic	
  tenets	
  of	
  a	
  digital	
  world	
  
Network	
  
power	
  

P2P	
  

Data	
  &	
  
big	
  data	
  
Free	
  or	
  
“free”	
  
Beta	
  
SoJware	
  
layer	
  

Private	
  vs.	
  
public	
  

Google	
  
economy	
  
Real-­‐Dme	
  
…understanding	
  how	
  technology	
  
can	
  transform	
  your	
  business	
  
Source:	
  Cap	
  Gemini	
  
Network	
  
power	
  

P2P	
  

Data	
  &	
  
big	
  data	
  
Free	
  or	
  
“free”	
  
Beta	
  

So#ware	
  
layer	
  
Private	
  vs.	
  
public	
  

Google	
  
economy	
  

Real-­‐Dme	
  

Let’s	
  look	
  at	
  soJware	
  layer.	
  A	
  soJware	
  layer	
  consists	
  of	
  the	
  technological	
  interfaces	
  used	
  to	
  interact	
  with	
  the	
  product	
  or	
  
service,	
  whether	
  by	
  consumers,	
  businesses,	
  applicaDons	
  or	
  other	
  devices	
  (APIs,	
  machine	
  to	
  machine	
  communicaDons/
Internet	
  of	
  Things,	
  data	
  collecDon	
  and	
  analysis	
  etc.)	
  
Nike + Apple
Nike, Apple unite to create Nike+iPod
May 24, 2006
Nike and Apple said Tuesday they have formed a
partnership to create a line of Nike+iPod products.
The first product will be the Nike+iPod Sport Kit, a wireless system that
allows Nike+ footwear to communicate with iPods via an in-shoe sensor
and a receiver that attaches to an iPod. The Sport Kit will provide users with
information on time, distance, calories burned and pace, which is stored in
and displayed on the iPod screen; real-time audible feedback also is provided
through headphones. Accessories will enable consumers to access
iTunes.
…The Kit is expected to be available… for a suggested retail price of $29.
The new Nike+ Air Zoom Moire is the first footwear designed to talk to an iPod.
Nike plans to make many of its leading footwear styles Nike+ ready,
connecting millions of consumers to the Nike+iPod experience.
“We’re working with Nike to take music and sport to a new level,” Steve Jobs,
Apple’s CEO, said in a statement. “The result is like having a personal coach
or training partner motivating you every step of your workout.”
Who thought a shoe could interact with the world? With you?
Psychology	
  
People	
48
The	
  problem	
  with	
  people
There	
  are	
  several
People	
  don’t	
  behave	
  	
  
like	
  they	
  say	
  they	
  do
“The	
  consumer	
  does	
  
not	
  behave	
  as	
  they	
  say,	
  
they	
  do	
  not	
  say	
  what	
  
they	
  think,	
  and	
  they	
  	
  
do	
  not	
  think	
  what	
  	
  
they	
  feel”
People	
  don’t	
  KNOW	
  why	
  they	
  
behave	
  like	
  they	
  do
We	
  assume	
  that	
  people	
  	
  
are	
  aware	
  of	
  their	
  own	
  	
  
behavior/needs/moDvaDons
…and	
  that	
  they	
  can	
  	
  
describe	
  it	
  to	
  others
Both	
  assumpDons	
  	
  
are	
  simply,	
  unerly	
  wrong
Jean-­‐Mar1n	
  Charcot	
  (1825	
  –	
  1893)	
  was	
  a	
  French	
  neurologist	
  and	
  professor	
  of	
  anatomical	
  pathology.	
  He	
  is	
  known	
  as	
  "the	
  
founder	
  of	
  modern	
  neurology"	
  and	
  is	
  "associated	
  with	
  at	
  least	
  15	
  medical	
  eponyms",	
  including	
  Charcot-­‐Marie-­‐Tooth	
  
disease	
  and	
  amyotrophic	
  lateral	
  sclerosis.	
  	
  Charcot	
  has	
  been	
  referred	
  to	
  as	
  "one	
  of	
  the	
  world's	
  pioneers	
  of	
  neurology".
In	
  one	
  of	
  his	
  research	
  sessions,	
  Charcot	
  hypnoDzed	
  a	
  paDent,	
  gave	
  her	
  an	
  umbrella	
  and	
  asked	
  her	
  to	
  open	
  it.	
  When	
  released	
  
from	
  her	
  hypnosis,	
  she	
  was	
  surprised	
  to	
  find	
  that	
  she	
  was	
  holding	
  an	
  open	
  umbrella.	
  At	
  that	
  moment	
  Charcot	
  asked	
  her	
  
why	
  is	
  it	
  that	
  she’s	
  holding	
  an	
  open	
  umbrella	
  when	
  they	
  are	
  indoors.	
  The	
  woman	
  looked	
  confused;	
  she	
  looked	
  at	
  the	
  ceiling	
  
and	
  replied:	
  because	
  it	
  was	
  raining.
95%	
95%	
  of	
  the	
  Dme	
  we	
  act	
  unconsciously,	
  unaware	
  of	
  the	
  reasons	
  for	
  our	
  acDons.	
  It’s	
  (almost)	
  all	
  in	
  the	
  sub-­‐conscious.	
  
There,	
  in	
  the	
  depths	
  of	
  our	
  mind,	
  are	
  hidden	
  thoughts,	
  formed	
  out	
  of	
  complex	
  connecDons	
  of	
  memories,	
  beliefs,	
  insDncts	
  
and	
  intuiDons.	
  In	
  many	
  cases,	
  decisions	
  are	
  formed	
  long	
  before	
  they	
  float	
  and	
  rise	
  to	
  our	
  conscious	
  mind,	
  where	
  they	
  are	
  
“polished”;	
  where	
  a	
  primordial	
  decision	
  is	
  given	
  a	
  raDonal	
  coaDng.	
  The	
  reason	
  we	
  chose	
  this	
  minivan	
  or	
  that	
  family	
  car	
  is	
  
much	
  more	
  primiDve	
  that	
  the	
  most	
  recent	
  consumer	
  reports	
  ranking.	
  But,	
  since	
  we	
  are	
  highly	
  developed	
  beings,	
  we	
  
convince	
  ourselves	
  that	
  our	
  choices	
  are	
  much	
  more	
  raDonal	
  that	
  that	
  of	
  a	
  lizard’s	
  brain.
People	
  don’t	
  think	
  about	
  	
  
most	
  of	
  their	
  decisions
Thinking	
  fast,	
  thinking	
  slow	
System	
  1	
• 
• 
• 
• 
• 
• 

Always	
  alert	
  
Aims	
  for	
  easy,	
  quick,	
  not-­‐necessarily	
  
raDonal	
  conclusions	
  
Relies	
  on	
  intuiDon,	
  stereotypes,	
  
generalizaDons	
  
OJen	
  uses	
  heurisDcs	
  and	
  thumb-­‐
rules	
  
Shallow	
  and	
  oJen	
  mistaken	
  
Tackles	
  “comfort	
  zone”	
  quesDons	
  
instead	
  of	
  dedicaDng	
  energy	
  to	
  
search	
  for	
  answers	

System	
  2	
• 
• 

• 
• 

Slow,	
  very	
  lazy	
  
Excels	
  at	
  raDonal	
  thinking,	
  but	
  
lengthy	
  sessions	
  require	
  a	
  heavy	
  
mental	
  load	
  
Its	
  logic	
  is	
  much	
  more	
  accurate	
  than	
  
System	
  1’s,	
  thus	
  mistakes	
  are	
  fewer	
  
Even	
  though	
  System	
  2	
  is	
  the	
  one	
  
responsible	
  for	
  decision	
  making,	
  it	
  
will	
  oJen	
  Dmes	
  accept	
  System	
  1’s	
  
quick-­‐draw	
  and	
  mistake-­‐prone	
  
judgement	
  
A	
  majority	
  of	
  the	
  mistakes	
  we	
  make	
  	
  
are	
  a	
  direct	
  result	
  of	
  blind	
  faith	
  	
  
in	
  our	
  “intuiDon”	
  (System	
  1);	
  
this	
  belief	
  is	
  present	
  even	
  in	
  situaDons	
  	
  
in	
  which	
  the	
  right	
  decision	
  is	
  simply	
  	
  
to	
  force	
  ourselves	
  “to	
  think	
  it	
  over”	
  	
  
(i.e.,	
  put	
  System	
  2	
  into	
  acDon)
People	
  don’t	
  know	
  	
  
what	
  they	
  want
“It’s	
  not	
  the	
  
consumers’	
  job	
  	
  
to	
  know	
  what	
  
they	
  want”
“People	
  don’t	
  know	
  what	
  they	
  want	
  
unDl	
  you	
  show	
  it	
  to	
  them.	
  	
  
That’s	
  why	
  I	
  never	
  rely	
  on	
  market	
  
research.	
  Our	
  task	
  is	
  to	
  read	
  things	
  
that	
  are	
  not	
  yet	
  on	
  the	
  page”
“Did	
  Alexander	
  Graham	
  Bell	
  	
  
do	
  any	
  market	
  research	
  	
  
before	
  he	
  invented	
  the	
  phone?”
Jobs	
  used	
  to	
  quote	
  Henry	
  Ford,	
  who	
  said,	
  “If	
  I	
  had	
  asked	
  people	
  what	
  they	
  wanted,	
  they	
  would	
  have	
  said	
  faster	
  horses”
A	
  lot	
  of	
  his	
  inspiraDon	
  at	
  the	
  beginning	
  came	
  from	
  Sony	
  founder	
  Akio	
  Morita	
  (there	
  was	
  another	
  one	
  that	
  inspired	
  Jobs	
  that	
  
we’ll	
  get	
  to	
  later)
UnarDculated	

Unexploited	
  opportunity	

Today’s	
  
business	
ArDculated	
NEEDS	

Served	

Unserved
OJen,	
  people	
  don’t	
  have	
  a	
  clue	
  –	
  
even	
  when	
  you	
  show	
  them
1989
In	
  the	
  spring	
  of	
  89,	
  NBC	
  were	
  happy	
  to	
  discover	
  they	
  had	
  a	
  new	
  hit	
  sitcom:	
  in	
  research,	
  viewers	
  loved	
  “Sister	
  Kate”,	
  which	
  
revolved	
  around	
  a	
  nun	
  who	
  adopts	
  a	
  group	
  of	
  orphans.	
  The	
  audience	
  was	
  much	
  less	
  enthusiasDc	
  about	
  another	
  comedy	
  
series,	
  the	
  pilot	
  of	
  which	
  was	
  aired	
  on	
  July	
  1989	
  and	
  then	
  shelved.	
  The	
  nun	
  and	
  here	
  orphans	
  survived	
  for	
  18	
  episodes	
  –	
  and	
  
yes,	
  that’s	
  Jason	
  Priestley	
  down	
  on	
  the	
  right.	
  A	
  year	
  later,	
  NBC	
  took	
  the	
  other	
  sitcom	
  off	
  its	
  shelves,	
  and	
  the	
  rest	
  is	
  history.
Viewer	
  tesDng	
  in	
  1989	
  was	
  almost	
  responsible	
  or	
  Seinfeld	
  being	
  thrown	
  into	
  history’s	
  dumpster.	
  
The	
  overall	
  score	
  was:	
  “Weak”.	
  Some	
  of	
  the	
  comments:	
  “You	
  can't	
  get	
  too	
  excited	
  about	
  two	
  guys	
  going	
  to	
  the	
  
laundromat";	
  "Jerry's	
  loser	
  friend	
  George	
  is	
  not	
  a	
  forceful	
  character";	
  "Jerry	
  needs	
  a	
  stronger	
  supporDng	
  cast";	
  and	
  "Why	
  
are	
  they	
  interrupDng	
  the	
  stand-­‐up	
  for	
  these	
  stupid	
  stories?”;	
  the	
  show	
  was	
  is	
  "too	
  Jewish”;	
  the	
  show	
  is	
  “too	
  New	
  York”.
Responses	
  to	
  the	
  iPod	
  at	
  launch	
  were	
  negaDve	
  as	
  well:	
  “Who	
  cares	
  about	
  a	
  stupid	
  mp3	
  player?”,	
  “This	
  won’t	
  sell.	
  It’ll	
  die	
  
quickly.	
  It	
  lacks	
  funcDonality”,	
  “Jobs	
  is	
  out	
  of	
  his	
  mind	
  if	
  he	
  thinks	
  this	
  will	
  be	
  a	
  hit”
In	
  consumer	
  tesDng	
  before	
  the	
  launch	
  of	
  Red	
  Bull	
  the	
  researchers	
  commented	
  that	
  “never	
  has	
  a	
  product	
  received	
  such	
  
negaDve	
  responses	
  from	
  consumers”.	
  The	
  look,	
  the	
  taste	
  and	
  the	
  feeling	
  in	
  the	
  mouth	
  were	
  all	
  defined	
  as	
  “disgusDng”,	
  and	
  
the	
  idea	
  that	
  the	
  drink	
  vitalizes	
  the	
  body	
  and	
  the	
  mind	
  was	
  not	
  helpful	
  in	
  convincing	
  consumers	
  that	
  the	
  taste	
  is	
  bearable.	
  
Today	
  it	
  sells	
  $3Bn	
  per	
  year	
  and	
  founder	
  Dietrich	
  Mateschitz	
  is	
  one	
  of	
  the	
  richest	
  men	
  in	
  Europe.
People	
  will	
  (almost	
  always)	
  	
  
cite	
  price	
  as	
  the	
  most	
  important	
  
decision	
  criteria
Think	
  how	
  oJen	
  we	
  outsource	
  
decision	
  making	
  to	
  consumers
Design	
  
When	
  we	
  think	
  about	
  design,	
  	
  
we	
  think	
  of	
  this	
  
When	
  we	
  should	
  actually	
  think	
  
about	
  this	
  
This	
  is	
  what	
  User	
  Experience	
  (UX)	
  
really	
  means	
  
It’s	
  the	
  difference	
  	
  
between	
  designing	
  a	
  product	
  	
  
and	
  designing	
  experience	
  
It’s	
  about	
  designing	
  	
  
the	
  enDre	
  consumer	
  journey	
  
Dieter	
  Rams	
  was	
  the	
  Chief	
  Design	
  Officer	
  at	
  Braun	
  for	
  35	
  years.	
  His	
  approach	
  to	
  design	
  greatly	
  influenced	
  Steve	
  Jobs.	
  
10	
  principles	
  of	
  good	
  design.	
  These	
  principles	
  are	
  deeply	
  ingrained	
  in	
  many	
  of	
  today’s	
  successful	
  brands.	
  
Simple	
  
Useful	
  
BeauDful	
  
These	
  principles	
  apply	
  	
  
not	
  just	
  to	
  products,	
  but	
  also	
  	
  
to	
  services	
  and	
  experiences	
  
“It’s	
  not	
  the	
  product	
  that	
  should	
  be	
  
insanely	
  great,	
  but	
  the	
  experience	
  	
  
of	
  being	
  your	
  user.”	
  
Story-­‐telling	
  
ConnecDng	
  with	
  culture	
  

One	
  of	
  the	
  most	
  important	
  elements	
  in	
  effecDve	
  story-­‐telling.	
  
Culture	
  in	
  a	
  broad	
  sense:	
  from	
  music,	
  books,	
  cinema	
  and	
  art,	
  through	
  sports	
  and	
  fashion,	
  to	
  cultural	
  heroes	
  of	
  different	
  
kinds,	
  to	
  norms	
  and	
  taboos.	
  
The	
  advantage:	
  	
  
leveraging	
  exisDng	
  context	
  
Content	
  creaDon	
  =	
  	
  
context	
  creaDon	
  
Environmental	
  
studies	
  

Economics	
  
History	
  

A	
  Renaissance	
  Brand	
  needs	
  to	
  
know	
  numerous	
  other	
  disciplines	
  
Physics	
  

Entrepreneurship	
  
MathemaDcs	
  

EducaDon	
  

Law	
  
History
Understand	
  the	
  historical	
  context	
  of	
  your	
  branding	
  efforts	
  
Physics	
  
The	
  observer	
  effect	
  

Measurements	
  of	
  certain	
  systems	
  cannot	
  be	
  made	
  without	
  affecDng	
  the	
  systems.	
  Same	
  with	
  consumers	
  –	
  the	
  very	
  act	
  of	
  
observing	
  them	
  changes	
  their	
  behavior.	
  
nd	
  Law	
  
Newton’s	
  2

Newton’s	
  2nd	
  Law.	
  Force	
  =	
  Mass*AcceleraDon.	
  The	
  larger	
  mass	
  you	
  have,	
  the	
  more	
  effort/force	
  required	
  to	
  change	
  course.	
  
Same	
  with	
  brands	
  and	
  posiDoning.	
  
Lest	
  we	
  forget…	
  
You	
  need	
  to	
  know	
  	
  
MARKETING,	
  as	
  well.	

4	
  principals	
  to	
  remember	
  
1.	
  Consumers	
  idenDfy	
  a	
  business	
  –	
  a	
  company	
  –	
  with	
  a	
  brand;	
  they	
  don’t	
  separate	
  the	
  two	
  –	
  why	
  do	
  businesses	
  do	
  it	
  then?	
  
Case	
  in	
  point:	
  many	
  of	
  the	
  world’s	
  most	
  admired	
  employers	
  are	
  also	
  happen	
  to	
  be	
  the	
  world’s	
  strongest	
  brands	
  
2.	
  MarkeDng	
  is	
  everything/EVERYTHING	
  is	
  markeDng.	
  Org’s	
  that	
  don’t	
  get	
  it	
  end	
  up	
  in	
  such	
  cartoons.
3.	
  DO	
  
4.	
  Consistency.	
  24	
  years	
  separate	
  the	
  two	
  ads	
  
1/	
  Brand	
  =	
  business	
  
2/	
  Everything	
  is	
  MarkeDng	
  
3/	
  A	
  brand	
  is	
  what	
  it	
  does	
  
4/	
  Coherence	
  and	
  consistency	
  
Summary	
  
Building	
  a	
  great	
  brand	
  is	
  difficult
Really	
  difficult
In	
  our	
  age	
  it	
  takes	
  	
  
a	
  Renaissance	
  Brand
A	
  brand	
  that	
  draws	
  from	
  its	
  
experDse	
  in	
  many	
  fields…
…to	
  create	
  a	
  powerful	
  context	
  	
  
for	
  its	
  consumers	
  
A	
  final	
  word
Renaissance	
  Brands	
  are	
  opDmists
OpDmist	
  =	
  one	
  who	
  believes	
  	
  
that	
  any	
  problem	
  that	
  does	
  not	
  
contradict	
  the	
  laws	
  of	
  physics	
  	
  
can	
  be	
  solved	
  	
  

A	
  nice,	
  intriguing	
  definiDon	
  of	
  opDmism	
  –	
  not	
  merely	
  “people	
  with	
  a	
  hopeful	
  view	
  of	
  the	
  future”.	
  Based	
  on	
  David	
  Deutsch,	
  
The	
  Beginning	
  of	
  Infinity	
  
Thanks
Yoni	
  Kish	
  

	
  
hnp://yonisblog.wordpress.com	
  
hnp://www.slideshare.net/yonikish	
  

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The renaissance brand

  • 2.
  • 3.
  • 4. You  know  all  of  these…  
  • 10. The  end  of  privacy  
  • 11. Me  me  me  generaDon  
  • 12. The  feeling  is  that     the  world  is  changing  –     and  the  pace  of  change  is   accelera&ng  
  • 13. Tech  adopDon  is  acceleraDng   Source:  Nicholas  Felton  
  • 14. …while  we  (that  is,  marketers)   are  leJ  behind  
  • 15. The  gap  is  actually  geKng  wider  
  • 16. How  do  you  build  a  brand     in  such  a  world?  
  • 17. The  Vitruvian  Man  is  a  drawing  created  by  Leonardo  around  1490.  It  is  accompanied  by  notes  on  proporDons  based  on  the   work  of  the  ancient  Roman  architect  Vitruvius.  The  image  epitomizes  the  blend  of  art  and  science  during  the  renaissance.  
  • 18.
  • 19. Renaissance  Man   A  person  whose  experDse  spans  a  significant   number  of  different  subject  areas;  such  a  person   excels  at  mulDple  fields  of  arts  and  sciences,     and  draws  on  complex  bodies  of  knowledge     to  solve  specific  problems.    
  • 20. This  is  the  age  of     The  Renaissance  Brand  
  • 21. Renaissance  Brand   A  brand  with  experDse  that  spans  a  significant   number  of  different  subject  areas;  such  a  brand   excels  at  mulDple  fields  of  arts  and  sciences,     and  draws  on  complex  bodies  of  knowledge     to  create  context  in  people’s  lives.    
  • 22. You  need  to  know…  
  • 27. Environmental   studies   Economics   History   As  well  as  many  other  disciplines   Physics   Entrepreneurship   MathemaDcs   EducaDon   Law  
  • 29. Maybe  that’s  why  it’s  so  difficult  for  many  brands  to  transiDon  to  a  digital  world  
  • 30. How  was  digital  adopted     by  marketers?  
  • 31. Banners   Google   Viral  video   Facebook   App   A  product-­‐oriented  approach  based  on  herd  mentality  
  • 32. One  thing  is  missing  
  • 33. Banners   Google   egy   Strat Viral  video   Facebook   App  
  • 34. Business     objecDves   Consumer   behavior  &  needs   Digital/tech  assets   A  strategy  that  combines  3  vectors,  incorporaDng  business  and  tech  to  deliver  superior  consumer  experiences  (=  contexts)  
  • 35. This  is  not  DIGITAL  strategy  
  • 36. It’s  strategy  for  a  digital  world   There’s  a  difference.  Offline/physical  businesses  that  build  a  “digital”  strategy  get  blindsided  by  companies  that  simply  think   digitally  (e.g.,  because  they  are  naDve  to  it)  –  see  Best  Buy  vs.  Amazon.  
  • 37. It  means  understanding  the  most   basic  tenets  of  a  digital  world  
  • 38. Network   power   P2P   Data  &   big  data   Free  or   “free”   Beta   SoJware   layer   Private  vs.   public   Google   economy   Real-­‐Dme  
  • 39. …understanding  how  technology   can  transform  your  business  
  • 41. Network   power   P2P   Data  &   big  data   Free  or   “free”   Beta   So#ware   layer   Private  vs.   public   Google   economy   Real-­‐Dme   Let’s  look  at  soJware  layer.  A  soJware  layer  consists  of  the  technological  interfaces  used  to  interact  with  the  product  or   service,  whether  by  consumers,  businesses,  applicaDons  or  other  devices  (APIs,  machine  to  machine  communicaDons/ Internet  of  Things,  data  collecDon  and  analysis  etc.)  
  • 42. Nike + Apple Nike, Apple unite to create Nike+iPod May 24, 2006 Nike and Apple said Tuesday they have formed a partnership to create a line of Nike+iPod products. The first product will be the Nike+iPod Sport Kit, a wireless system that allows Nike+ footwear to communicate with iPods via an in-shoe sensor and a receiver that attaches to an iPod. The Sport Kit will provide users with information on time, distance, calories burned and pace, which is stored in and displayed on the iPod screen; real-time audible feedback also is provided through headphones. Accessories will enable consumers to access iTunes. …The Kit is expected to be available… for a suggested retail price of $29. The new Nike+ Air Zoom Moire is the first footwear designed to talk to an iPod. Nike plans to make many of its leading footwear styles Nike+ ready, connecting millions of consumers to the Nike+iPod experience. “We’re working with Nike to take music and sport to a new level,” Steve Jobs, Apple’s CEO, said in a statement. “The result is like having a personal coach or training partner motivating you every step of your workout.” Who thought a shoe could interact with the world? With you?
  • 43.
  • 44.
  • 45.
  • 46.
  • 51. People  don’t  behave     like  they  say  they  do
  • 52. “The  consumer  does   not  behave  as  they  say,   they  do  not  say  what   they  think,  and  they     do  not  think  what     they  feel”
  • 53. People  don’t  KNOW  why  they   behave  like  they  do
  • 54. We  assume  that  people     are  aware  of  their  own     behavior/needs/moDvaDons
  • 55. …and  that  they  can     describe  it  to  others
  • 56. Both  assumpDons     are  simply,  unerly  wrong
  • 57. Jean-­‐Mar1n  Charcot  (1825  –  1893)  was  a  French  neurologist  and  professor  of  anatomical  pathology.  He  is  known  as  "the   founder  of  modern  neurology"  and  is  "associated  with  at  least  15  medical  eponyms",  including  Charcot-­‐Marie-­‐Tooth   disease  and  amyotrophic  lateral  sclerosis.    Charcot  has  been  referred  to  as  "one  of  the  world's  pioneers  of  neurology".
  • 58. In  one  of  his  research  sessions,  Charcot  hypnoDzed  a  paDent,  gave  her  an  umbrella  and  asked  her  to  open  it.  When  released   from  her  hypnosis,  she  was  surprised  to  find  that  she  was  holding  an  open  umbrella.  At  that  moment  Charcot  asked  her   why  is  it  that  she’s  holding  an  open  umbrella  when  they  are  indoors.  The  woman  looked  confused;  she  looked  at  the  ceiling   and  replied:  because  it  was  raining.
  • 59. 95% 95%  of  the  Dme  we  act  unconsciously,  unaware  of  the  reasons  for  our  acDons.  It’s  (almost)  all  in  the  sub-­‐conscious.   There,  in  the  depths  of  our  mind,  are  hidden  thoughts,  formed  out  of  complex  connecDons  of  memories,  beliefs,  insDncts   and  intuiDons.  In  many  cases,  decisions  are  formed  long  before  they  float  and  rise  to  our  conscious  mind,  where  they  are   “polished”;  where  a  primordial  decision  is  given  a  raDonal  coaDng.  The  reason  we  chose  this  minivan  or  that  family  car  is   much  more  primiDve  that  the  most  recent  consumer  reports  ranking.  But,  since  we  are  highly  developed  beings,  we   convince  ourselves  that  our  choices  are  much  more  raDonal  that  that  of  a  lizard’s  brain.
  • 60. People  don’t  think  about     most  of  their  decisions
  • 61.
  • 62. Thinking  fast,  thinking  slow System  1 •  •  •  •  •  •  Always  alert   Aims  for  easy,  quick,  not-­‐necessarily   raDonal  conclusions   Relies  on  intuiDon,  stereotypes,   generalizaDons   OJen  uses  heurisDcs  and  thumb-­‐ rules   Shallow  and  oJen  mistaken   Tackles  “comfort  zone”  quesDons   instead  of  dedicaDng  energy  to   search  for  answers System  2 •  •  •  •  Slow,  very  lazy   Excels  at  raDonal  thinking,  but   lengthy  sessions  require  a  heavy   mental  load   Its  logic  is  much  more  accurate  than   System  1’s,  thus  mistakes  are  fewer   Even  though  System  2  is  the  one   responsible  for  decision  making,  it   will  oJen  Dmes  accept  System  1’s   quick-­‐draw  and  mistake-­‐prone   judgement  
  • 63. A  majority  of  the  mistakes  we  make     are  a  direct  result  of  blind  faith     in  our  “intuiDon”  (System  1);   this  belief  is  present  even  in  situaDons     in  which  the  right  decision  is  simply     to  force  ourselves  “to  think  it  over”     (i.e.,  put  System  2  into  acDon)
  • 64. People  don’t  know     what  they  want
  • 65.
  • 66. “It’s  not  the   consumers’  job     to  know  what   they  want”
  • 67. “People  don’t  know  what  they  want   unDl  you  show  it  to  them.     That’s  why  I  never  rely  on  market   research.  Our  task  is  to  read  things   that  are  not  yet  on  the  page”
  • 68. “Did  Alexander  Graham  Bell     do  any  market  research     before  he  invented  the  phone?”
  • 69. Jobs  used  to  quote  Henry  Ford,  who  said,  “If  I  had  asked  people  what  they  wanted,  they  would  have  said  faster  horses”
  • 70. A  lot  of  his  inspiraDon  at  the  beginning  came  from  Sony  founder  Akio  Morita  (there  was  another  one  that  inspired  Jobs  that   we’ll  get  to  later)
  • 72. OJen,  people  don’t  have  a  clue  –   even  when  you  show  them
  • 73.
  • 74. 1989
  • 75. In  the  spring  of  89,  NBC  were  happy  to  discover  they  had  a  new  hit  sitcom:  in  research,  viewers  loved  “Sister  Kate”,  which   revolved  around  a  nun  who  adopts  a  group  of  orphans.  The  audience  was  much  less  enthusiasDc  about  another  comedy   series,  the  pilot  of  which  was  aired  on  July  1989  and  then  shelved.  The  nun  and  here  orphans  survived  for  18  episodes  –  and   yes,  that’s  Jason  Priestley  down  on  the  right.  A  year  later,  NBC  took  the  other  sitcom  off  its  shelves,  and  the  rest  is  history.
  • 76. Viewer  tesDng  in  1989  was  almost  responsible  or  Seinfeld  being  thrown  into  history’s  dumpster.   The  overall  score  was:  “Weak”.  Some  of  the  comments:  “You  can't  get  too  excited  about  two  guys  going  to  the   laundromat";  "Jerry's  loser  friend  George  is  not  a  forceful  character";  "Jerry  needs  a  stronger  supporDng  cast";  and  "Why   are  they  interrupDng  the  stand-­‐up  for  these  stupid  stories?”;  the  show  was  is  "too  Jewish”;  the  show  is  “too  New  York”.
  • 77. Responses  to  the  iPod  at  launch  were  negaDve  as  well:  “Who  cares  about  a  stupid  mp3  player?”,  “This  won’t  sell.  It’ll  die   quickly.  It  lacks  funcDonality”,  “Jobs  is  out  of  his  mind  if  he  thinks  this  will  be  a  hit”
  • 78. In  consumer  tesDng  before  the  launch  of  Red  Bull  the  researchers  commented  that  “never  has  a  product  received  such   negaDve  responses  from  consumers”.  The  look,  the  taste  and  the  feeling  in  the  mouth  were  all  defined  as  “disgusDng”,  and   the  idea  that  the  drink  vitalizes  the  body  and  the  mind  was  not  helpful  in  convincing  consumers  that  the  taste  is  bearable.   Today  it  sells  $3Bn  per  year  and  founder  Dietrich  Mateschitz  is  one  of  the  richest  men  in  Europe.
  • 79. People  will  (almost  always)     cite  price  as  the  most  important   decision  criteria
  • 80.
  • 81.
  • 82. Think  how  oJen  we  outsource   decision  making  to  consumers
  • 84. When  we  think  about  design,     we  think  of  this  
  • 85.
  • 86. When  we  should  actually  think   about  this  
  • 87.
  • 88. This  is  what  User  Experience  (UX)   really  means  
  • 89. It’s  the  difference     between  designing  a  product     and  designing  experience  
  • 90. It’s  about  designing     the  enDre  consumer  journey  
  • 91. Dieter  Rams  was  the  Chief  Design  Officer  at  Braun  for  35  years.  His  approach  to  design  greatly  influenced  Steve  Jobs.  
  • 92.
  • 93.
  • 94. 10  principles  of  good  design.  These  principles  are  deeply  ingrained  in  many  of  today’s  successful  brands.  
  • 98. These  principles  apply     not  just  to  products,  but  also     to  services  and  experiences  
  • 99. “It’s  not  the  product  that  should  be   insanely  great,  but  the  experience     of  being  your  user.”  
  • 101.
  • 102. ConnecDng  with  culture   One  of  the  most  important  elements  in  effecDve  story-­‐telling.  
  • 103. Culture  in  a  broad  sense:  from  music,  books,  cinema  and  art,  through  sports  and  fashion,  to  cultural  heroes  of  different   kinds,  to  norms  and  taboos.  
  • 104. The  advantage:     leveraging  exisDng  context  
  • 105.
  • 106.
  • 107.
  • 108. Content  creaDon  =     context  creaDon  
  • 109. Environmental   studies   Economics   History   A  Renaissance  Brand  needs  to   know  numerous  other  disciplines   Physics   Entrepreneurship   MathemaDcs   EducaDon   Law  
  • 111. Understand  the  historical  context  of  your  branding  efforts  
  • 112.
  • 114. The  observer  effect   Measurements  of  certain  systems  cannot  be  made  without  affecDng  the  systems.  Same  with  consumers  –  the  very  act  of   observing  them  changes  their  behavior.  
  • 115. nd  Law   Newton’s  2 Newton’s  2nd  Law.  Force  =  Mass*AcceleraDon.  The  larger  mass  you  have,  the  more  effort/force  required  to  change  course.   Same  with  brands  and  posiDoning.  
  • 116. Lest  we  forget…   You  need  to  know     MARKETING,  as  well. 4  principals  to  remember  
  • 117. 1.  Consumers  idenDfy  a  business  –  a  company  –  with  a  brand;  they  don’t  separate  the  two  –  why  do  businesses  do  it  then?  
  • 118. Case  in  point:  many  of  the  world’s  most  admired  employers  are  also  happen  to  be  the  world’s  strongest  brands  
  • 119. 2.  MarkeDng  is  everything/EVERYTHING  is  markeDng.  Org’s  that  don’t  get  it  end  up  in  such  cartoons.
  • 121.
  • 122.
  • 123. 4.  Consistency.  24  years  separate  the  two  ads  
  • 124. 1/  Brand  =  business   2/  Everything  is  MarkeDng   3/  A  brand  is  what  it  does   4/  Coherence  and  consistency  
  • 126. Building  a  great  brand  is  difficult
  • 128. In  our  age  it  takes     a  Renaissance  Brand
  • 129. A  brand  that  draws  from  its   experDse  in  many  fields…
  • 130. …to  create  a  powerful  context     for  its  consumers  
  • 133. OpDmist  =  one  who  believes     that  any  problem  that  does  not   contradict  the  laws  of  physics     can  be  solved     A  nice,  intriguing  definiDon  of  opDmism  –  not  merely  “people  with  a  hopeful  view  of  the  future”.  Based  on  David  Deutsch,   The  Beginning  of  Infinity  
  • 134. Thanks
  • 135. Yoni  Kish     hnp://yonisblog.wordpress.com   hnp://www.slideshare.net/yonikish