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How Deep Is Your Accessibility Empathy SXSW Workshop 2017

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Here is our 2017 SXSW Workshop presentation slides around access and empathy. #AccessEmpathy

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How Deep Is Your Accessibility Empathy SXSW Workshop 2017

  1. 1. 2017 SXSW Workshop Yvonne So, Samantha Rembo #AccessEmpathy How Deep is Your Accessibility Empathy?
  2. 2. Quick Introductions #AccessEmpathy 2
  3. 3. Who we are Yvonne • Principal UX Designer, Intuit • Mobile Product Lead & Strategist • Accessibility Advocate • Background at University of Texas’ Accessibility Institute #AccessEmpathy 3 Samantha • Head of Design and Research Studios, Intuit • Global Co-Leader, Special Needs & Abilities Employee Network • President, Board of Directors, Adaptive Sports and Recreations Association, San Diego
  4. 4. What and Why #AccessEmpathy 4
  5. 5. What is accessibility? Accessibility “...the degree to which a product, service, or environment is available to as many people as possible.” #AccessEmpathy 5
  6. 6. What is a disability? Disability “...physical or mental impairment that substantially limits one or more major life activity.” #AccessEmpathy 6 • Vision • Movement • Thinking • Remembering • Learning • Communicating • Hearing • Mental Health • Social Relationships Types of disabilities
  7. 7. Why should I care? 15% of the world’s population (approximately one billion people) experience some form of disability, and each of us will likely encounter some form of disability in our lives. #AccessEmpathy 7
  8. 8. There are also many legal rules and regulations #AccessEmpathy 8 1990: Americans with Disabilities Act (ADA) 1998: Section 508 1999: WCAG 1.0 2008: WCAG 2.0 2010: 21st Century Communications and Video Accessibility Act (CCVA)
  9. 9. Quick statistics on vision alone 1.3 million Americans have legal blindness More than 3 million Americans have low vision One in six Americans (17%, 16.5 million), 45 years and older, have some form of vision impairment even when wearing glasses or contact lenses Vision impairment increases with age (21%, age 65 and older) #AccessEmpathy 9
  10. 10. Colorblindness Colorblindness affects approximately 8% of males and 0.5% of females. #AccessEmpathy 10
  11. 11. How can we keep accessibility in mind when making decisions about the things we build for the public?
  12. 12. Empathy is key Understanding disabilities, practicing accessibility, and designing inclusively begins with getting deeply rooted in customer empathy. #AccessEmpathy 12
  13. 13. Empathy vs. Sympathy #AccessEmpathy 13 https://www.youtube.com/watch?v=1Evwgu369Jw Empathy “the ability to understand and share the feelings of another.”
  14. 14. Empathy Exercises #AccessEmpathy 14
  15. 15. Auditory #AccessEmpathy 15 With the noise canceling headphones (or with cotton balls in ears), try: • Listening to what your neighbor is saying • Watching a video on your Facebook feed • Lip reading what we are saying
  16. 16. Mobility #AccessEmpathy 16 Using the limiting gloves, try: • Opening and closing the Ziploc bag • Taking a picture with your phone • Writing your name or drawing something on a piece of paper
  17. 17. Vision #AccessEmpathy 17 With a pair of simulator goggles, try: • Reading this slide • Reading Hamlet • Finding Waldo • Reading the signs in this room • Shaking your neighbor’s hand
  18. 18. #AccessEmpathy 18
  19. 19. Choose your own empathy experience #AccessEmpathy 19 Wearing a pair of blindfolds, limiting gloves, or cotton balls or all of them together, try: • Making a phone call or sending a text • Taking a selfie • Draw your journey from home to SXSW in the flipbooks provided
  20. 20. Table discussions #AccessEmpathy 20 What was your experience like? How did you feel? What were some of the challenges you faced? How has your perspective changed? What might you do differently moving forward?
  21. 21. Examine life scenarios #AccessEmpathy 21 How would you: Travel to your next destination? Order your meal at a café or restaurant or food truck? Shop for groceries? Use the restroom? Read a book? Write a letter?
  22. 22. Interactions with Interfaces #AccessEmpathy 22
  23. 23. Security Verification #AccessEmpathy 23
  24. 24. Weather App #AccessEmpathy 24
  25. 25. Text and Readability #AccessEmpathy 25
  26. 26. Virtual Reality #AccessEmpathy 26
  27. 27. Battery Charger #AccessEmpathy 27
  28. 28. Washer and Dryer #AccessEmpathy 28
  29. 29. Technology Capabilities #AccessEmpathy 29
  30. 30. Leverage native device capabilities #AccessEmpathy 30
  31. 31. Leverage common built-in accessibility features #AccessEmpathy 31 Text-to-speech Speech-to-text Pinch and zoom Text magnification Alternate gestures Custom ring and vibrations Color or brightness contrast Haptic feedback
  32. 32. Thinking inclusively, designing for everyone #AccessEmpathy 32 http://www.apple.com/accessibility/
  33. 33. Next Steps #AccessEmpathy 33
  34. 34. Next steps beyond this workshop Understand that people with permanent disabilities live with a disability 24/7. #AccessEmpathy 34 Remember that this is just a 1.5 hour workshop…
  35. 35. Keep practicing empathy Don’t lose the empathy, and keep practicing empathy! Some exercises to try: Try brushing your teeth with your non-dominant hand Use keyboard only, no mouse allowed Try out different accessibility features on your device Speak out your text messages #AccessEmpathy 35
  36. 36. Take this back to your teams Implement empathy exercises with scrum teams Get issues and stories on project boards #AccessEmpathy 36
  37. 37. Learn together Learn together! Test with your teams, question if there’s any technical limitations, etc. #AccessEmpathy 37
  38. 38. Get connected Get plugged in with local networks and communities Find and test with users #AccessEmpathy 38
  39. 39. Additional Resources #AccessEmpathy 39 Get inspired through innovation Example Accessible Apps Vibeat Wearable Color Scale Demo The Bradley Watch Voice Access Beta Bone Conduction Headphones Wayfindr Get deeply rooted in empathy Spark Innovation Through Empathic Design Design for Delight Empathy Map Girls Who Code Summer Camp at Intuit Special Needs and Abilities Network Deer Valley Disability Awareness Packet Enabled by Design
  40. 40. “Accessibility is a creative challenge, not a challenge to creativity.” Manifesto for Accessible User Experience https://accessibleux.org/manifesto-for-accessible-user-experience/ #AccessEmpathy 40
  41. 41. Thank you! Yvonne So yvonne_so@intuit.com Twitter: @yvonniks Tumblr: blog.yvonniks.com #AccessEmpathy 41 Samantha Rembo samantha_rembo@intuit.com Linkedin: @samantharembo

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