I describe a framework that the UX team at Recurly has been using to integrate UX and agile development. Lean UX is tough, but successful application of the principles leads to better products, happier engineers and designers, and a better relationship with stakeholders.

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2. Lean UX is Haaaard
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3. How hard, exactly?
(from 51 survey responses)
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4. Biggest Challenges
‣ Entrenched waterfall culture
‣ Geographic separation
‣ Working with engineering
‣ Continuous customer discovery
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5. Lean UX by Jeff Gothelf
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6. Why Agile/Lean UX?
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7. This is your product.
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8. (via @TriKro on GrasshopperHerder.com)
This is your job.
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9. Lean UX turns “give a shit
about the customer” into a
company-wide objective
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10. Empowers Engineers
Builds trust with Mgmt
Everyone gets to make
the customer happy
1.
2.
3.
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11. Lean UX Framework:
Collaboration
Cross-functional Teams
Small, Dedicated, Co-located
No Rockstars or Gurus
Shared Understanding
Externalize Your Work
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12. Cross-functional Teams
Small, Dedicated, Co-located
No Rockstars or Gurus
Shared Understanding
Externalize Your Work
Lean UX Framework:
Collaboration
Friday, May 31, 13

13. Cross-functional Teams
Small, Dedicated, Co-located
No Rockstars or Gurus
Shared Understanding
Externalize Your Work
Lean UX Framework:
Collaboration
Friday, May 31, 13

14. Get out of the deliverables biz
Problem-Focused Teams
Outcomes, Not Outputs
Permission to Fail
Lean UX Framework:
Management
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15. Get out of the deliverables biz
Problem-Focused Teams
Outcomes, Not Outputs
Permission to Fail
Lean UX Framework:
Management
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16. Remove Waste
Making Over Analysis
Learning Over Growth
Small Batch Size
Lean UX Framework:
Better Product
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17. Remove Waste
Making Over Analysis
Learning Over Growth
Small Batch Size
Lean UX Framework:
Better Product
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18. Remove Waste
Making Over Analysis
Learning Over Growth
Small Batch Size
Lean UX Framework:
Better Product
Friday, May 31, 13

19. Remove Waste
Making Over Analysis
Learning Over Growth
Small Batch Size
Lean UX Framework:
Better Product
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20. Lean UX Framework:
Customer Discovery
Continuous Discovery
GOOB:
Customer-centric Research
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21. Continuous Discovery
GOOB:
Customer-centric Research
Lean UX Framework:
Customer Discovery
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22. Thanks to @TriKro for permission to use his awesome artwork
The framework that helps accomplish
this is the right one to be using
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