7. Visual Spec
System
• Rule based
toping system
• Use correct
equipments
• e.g. cups,
spoodle,
speed rings
Food
cooked/Ap
pearance
• Pizza size
• Is dough
proofed
• Proper
saucing
• daily pizza
test
conducted
Ops standards
• Cold products
Temperatures
• Thermometer
available and
calibrated
• Beverages are
at correct
temperature
(1C to 4C)
• Frozen
products held
between -13c
to -23c
8. • £2203.22
• 22.46%
• £2239.60
• 22.83%
• £36.38
Source: Pizza hut/ my inventory cost of sales/Business
Dates 14/04/2008/location: Hut 512
9. Description
Total Gross Pizza Sales 117,222
Cost of Sales (18,447)
Gross Pizza Profit 98,775
Total Salad Sales 473
Total salad cost (67)
Gross Salad Profit 406
Desserts and beverages 2851
Total cost of dessert and
beverages
2294
Total Profit from desserts and
beverages
557
Total other sales 10618
Total other costs (652)
Total other gross profit 9,966
Pizza Hut (UK) Ltd
Unit gross Profit by product
Reporting period 03 Ending 24/04/08
Source:
Pizza
hut/
profit
and
loss
account
/Business
Dates
14/04/2008/location:
Hut
512
10. Trained
• Up-to-date performance review
coaching check list on file.
Untrained
• This figure any team member who
have not been fully trained to the
correct level.
Expert
Perform
er
•Team members who are fully cross
trained, actively working, both front
of house and back of the house.
Expert
Trainers
• Any expert performer signed off as
an expert trainer. This can include
support manager
Developing
champions
Source:
Pizza
hut/
Training
database
/Business
Dates
14/04/2008/location:
Hut
512
11. Product Development standards
Monitoring of suppliers
CER audits to monitor standards
Complaints monitoring
Source: Pizza hut/ QA information Sheet for stores/Business Dates
14/04/2008/location: Hut 512
12. 1. Little or no historical data
e.g. New Product launch
2. Using last year same business day sales data and business
trend in last 3 weeks.
3. The relevant environment
e.g. competitors
4. Weather
high sales in cold where as less sales in hot
5. Special occasions
e.g. Christmas, Eid, Diwali, sports related events
6. Income level
e.g. less money available to spend in the end of month
Sources: Joseph S. Martinich, 1997, Production and operations
management, chapter no 4 forecasting, p 102-112
13. Dough to be
defrosted/proofed
Pre top to be
prepared
Starters to be
defrosted/pre
pared
Source: Pizza hut/ Pizza hut product forecast based on sales
forecast(HSR) /Business Dates 14/04/2008/location: Hut 512
15. •Delivered on time
•Delivered completely.
• Invoiced correctly.
•Undamaged
Source: Cecil C. Bozarth, Robert B. Hand field,2008,
Introduction to operations and supply chain
management, Ch 12, p 378
