Personal Information
Organización/Lugar de trabajo
San Francisco Bay Area, CA United States
Ocupación
Design lead, Service and Interaction at Collective Health
Sector
Design
Sitio web
www.izacross.com
Acerca de
Through creative design research, an unusual understanding of business needs for a designer, and strong facilitation skills, I bridge the gab between design, operations, and product to build and improve service businesses.
My Specialties include:
>> Service Design
>> Design & Business Strategy
>> Interaction Design
>> Design Research
Regularly speak and teach about:
>> Service Research
>> Experience Prototyping
>> Service Design Connecting
>> Service Blueprinting and Customer Journey Development
>> Narrative as a design tool
Etiquetas
service design
customer experience
user experience
experience prototyping
narrative
interaction design
scenarios
service management
ixda
body-storming
lean ux
services
workshop
sdn
Ver más
Presentaciones
(7)Recomendaciones
(7)Buying into service design
Erik Roscam Abbing
•
Hace 10 años
Analysis & Synthesis For Design | An Elephant Surrounded By Blind Men
John Payne
•
Hace 10 años
Future Proof Design and the Platform Design Canvas
Simone Cicero
•
Hace 10 años
UX in 4D
Elliot Felix
•
Hace 10 años
Beyond the touch points
UXconference
•
Hace 13 años
Theatrical Politics of Service Design
cameron tonkinwise
•
Hace 13 años
PSFK presents Future Of Health
PSFK
•
Hace 13 años
Personal Information
Organización/Lugar de trabajo
San Francisco Bay Area, CA United States
Ocupación
Design lead, Service and Interaction at Collective Health
Sector
Design
Sitio web
www.izacross.com
Acerca de
Through creative design research, an unusual understanding of business needs for a designer, and strong facilitation skills, I bridge the gab between design, operations, and product to build and improve service businesses.
My Specialties include:
>> Service Design
>> Design & Business Strategy
>> Interaction Design
>> Design Research
Regularly speak and teach about:
>> Service Research
>> Experience Prototyping
>> Service Design Connecting
>> Service Blueprinting and Customer Journey Development
>> Narrative as a design tool
Etiquetas
service design
customer experience
user experience
experience prototyping
narrative
interaction design
scenarios
service management
ixda
body-storming
lean ux
services
workshop
sdn
Ver más