Izac Ross

317 Seguidores

7 SlideShares 317 Seguidores 91 Siguiendos

Through creative design research, an unusual understanding of business needs for a designer, and strong facilitation skills, I bridge the gab between design, operations, and product to build and improve service businesses. My Specialties include: >> Service Design >> Design & Business Strategy >> Interaction Design >> Design Research Regularly speak and teach about: >> Service Research >> Experience Prototyping >> Service Design Connecting >> Service Blueprinting and Customer Journey Development >> Narrative as a design tool

service design customer experience user experience experience prototyping narrative interaction design scenarios service management ixda body-storming lean ux services workshop sdn

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Izac Ross

Presentaciones

Workshop: Using Service Blueprinting to Evolve Services

Neck Down Designing: using service design & bodystorming to move from EH to AHA! experiences

Using Service Blueprints to Create Holistic Multi-Channel Experience

SF Service Jam Day 1 Deck

SF Service Jam Day 2

Cooper Parlor: Service Blueprinting

Narrative as Prototype

Recomendaciones

Buying into service design

Analysis & Synthesis For Design | An Elephant Surrounded By Blind Men

Future Proof Design and the Platform Design Canvas

UX in 4D

Beyond the touch points

Theatrical Politics of Service Design

PSFK presents Future Of Health