The deck I presented at the Beyond HR conference in Amsterdam, describes how Artificial Intelligence can be an enabling technology for transforming organizations to innovative ecosystems of networked "microbusinesses".

1. George Zarkadakis, PhD, CEng
Digital Lead, Willis Towers Watson
Amsterdam, July 7, 2017
Artificial Intelligence and the Future of Work
@zarkadakis

2. Photo by Adam Levey
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3. The impact of AI on business
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4. Enablers of work automation
Robotic Process
Automation
Cognitive
Automation
Social Robotics
TASKS Routine,
High-volume
Non-routine,
creative
Routine,
collaborative
MATURITY HIGH EMERGING MEDIUM
IMPACT MEDIUM HIGH HIGH
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5. What can AI do for your business
1. Automate & re-engineer tasks and processes
2. Develop new products & services
3. Gain new data insights
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6. Why AI is more than an add-on
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7. Welcome to the era of mass corporate extinction
In the next 10 years, 75% of the S&P500 will be gone
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Source: Creative Destruction Report, Innosight, 2015

8. Why companies fail?
@zarkadakis
Chief Idea Killer
Officer
VP
of No
VP
of Status Quo
VP of
Stay the Course
Director of
Onerous
Reporting
Director
of
Bureaucracy
Director
of
Rigidity
Director
of
Analysis Paralysis
Manager of New
Growth Ideas
(Vacant)

9. Deconstructing the organisation
Hierarchies and departmental silos
Network of loosely coupled full stack
business/software teams
(“micro-businesses”)
Goal & Strategy Guidance
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10. The Innovative Organisation
@zarkadakis
An agile, fluid, cloud-native, innovative, networked organization that continuously learns and
optimizes talent and technologies in order to deliver superior products and services.
Composable
systems
Agile Business/
Software
teams (“micro-
businesses”)
Microservices
/Distributed
Apps
Shared & Encrypted Data
INTELLIGENT DATA
STORES
OPEN-SOURCE
SERVICEECOSYSTEM
Robots & Sensors (IoT)Blockchains

11. A knowledge architecture for talent
Micro-
business
A
Micro-
business
B
Micro-
business
C
Micro-
business
D
Shared talent platform;
Humans augmented by AI
@zarkadakis
IT
HR
CS

12. Augmented jobs: A more “humane” doctor?
Proficiency role (now) Pivotal role (future)
Doctor Performance Doctor Performance
PatientSatisfaction
PatientSatisfaction
AI - Enabled
As cognitive automation gets better with diagnosis human doctors (a “proficiency role”) can
spend more time with patients, becoming a “pivotal role” in healthcare systems
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13. New HR roles created, new HR skills needed
Data, Talent & AI integrator Virtual Culture ArchitectRobot Trainer
Cyber Ecosystem Designer AI Ethics Evaluator
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14. Future-proofing
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15. Transforming the organization: the role of HR
Source: “Lead the Work” by R. Jesuthasan, J. Bourdeau, D. Creelman
Assignment
Organisation
Rewards
• Self-contained
• Hierarchical
• Exclusive
• Stable
• Deconstructed Tasks
• Dispersed
• Project-bound
• Constructed Jobs
• Anchored
• Employment-Bound
• Long-Term
• Collective and
consistent
• Traditional
• Permeable
• Networked
• Collaborative
• Agile
• Short-term
• Individualised and
Differentiated
• Imaginative
AI ENABLED
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16. Thank you
@zarkadakis
@zarkadakis