This document discusses generational characteristics of Generation Y and how to effectively manage them in the workplace. It provides research on Generation Y traits such as being digital natives with short attention spans who prefer visual and collaborative learning. The document also outlines common mistakes managers make, including failing to recognize Gen Y's tech savviness, not understanding their work habits, associating accommodating wants with losing authority, and telling instead of showing Gen Y workers what to do. Effective management of Gen Y requires flexibility, monitoring, networking opportunities, and use of games and media in learning.
5. Understanding Gen Y
A stereotypical description of "Generation Y”
often describes them as having a strong
sense of entitlement, poor work ethic and a
high need for immediate gratification.
The world to them is virtual and the
possibilities are endless.
7. Understanding Gen Y
Generation Y are more likely to
make decisions based on the
influence of their PEERS
whom operate in the same
communication cultures
8. Understanding Gen Y
O Music - iPods
O Social websites like
Facebook and Twitter
anything that relates to technology
9. Understanding Gen Y
Values of generation Y
Gen Y is seeking more than just friendships
• Understood
• Accepted
• Respected
• Included
• Loyalty
10. Understanding Gen Y
Generation Y work hard to live up to what
their peers expect of them
Their self-esteem often rests on how well
regarded they are in their group or
sub-culture.
11. Understanding Gen Y
Generation Y
are on a faster journey
therefore their expectations of services,
modes of education
and relationships are higher
12.
13. Case Study
„Gen Y: They are so not interested in
your learning‟
Mark Harrison
Kineo e-Learning Solutions
14. Who are Generation Y?
O Born between 1980 – 1992
O Digital natives, parents were not
O Shorter attention spans
O Resistant to lecture
O Prefer action
O More comfortable sharing information
15. 23 hrs
A week spent ONLINE
V‟s
17 hours watching TV
67%
Would be „lost‟ without their
computer
V‟s
46% would be lost without
TV
¼
Do all their shopping
online
60%
Say the internet
“belongs to them”
16. What is the most
symbolic object that
sums up
Generation Y?
18. Using eLearning Technology
like an iPhone to help Gen Y
learn…
O Encourages everyone to share ideas
electronically.
O Get to know everyone on social media,
who they are, what they are doing??
O Get the facts ASAP on the internet, cutting
out the middle man.
O Using Facebook and blogging to start
debates with others and share others
ideas.
21. Researchers
Sue Honore
Learning Preferences
and Missing Skills
Paine Schofield, C. & Honore, S. 2010, Generation Y and Learning, The Ashridge Journal, UK, viewed 20 April, 2013, <http://tinyurl.com/nxres6u>
.
22. Who are Gen Y?
Baby Boomers – 1946 – 1963
Early Generation X – 1964- 1976
Late Generation X – 1977-1981
Generation Y – 1982 onwards
Paine Schofield, C. & Honore, S. 2010, Generation Y and Learning, The Ashridge Journal, UK, viewed 20 April, 2013, http://tinyurl.com/nxres6u> .
23. Formative years
•Technology
•Terrorism
•Gangs and drugs
•Natural disasters
•Strong political
leaders
• Prosperity
•Outsourcing
•Higher costs
Paine Schofield, C. & Honore, S. 2010, Generation Y and Learning, The Ashridge Journal, UK, viewed 20 April, 2013, <http://tinyurl.com/nxres6u> .
24. Qualities
Confident Honest
Demanding
Vociferous High Expectations
“Their feedback is quite brutally honest
sometimes. It makes us raise our bar” -
(University Lecturer)
Paine Schofield, C. & Honore, S. 2010, Generation Y and Learning, The Ashridge Journal, UK, viewed 20 April, 2013, <http://tinyurl.com/nxres6u> .
25. Weaknesses
Face to Face
Communication
ImpatientLack curiosity and
Analytical skills
Just in time
LOL Gr8 OMG
= poor written english
Paine Schofield, C. & Honore, S. 2010, Generation Y and Learning, The Ashridge Journal, UK, viewed 20 April, 2013, <http://tinyurl.com/nxres6u> .
Risk takers
26. Mobile Learning Devices
Most preferred methods -
.
O I Phone 26.4 %
O Android 25.5 %
OI Pad 35.8%
O Other Tablet 5.7 %
O Book reader eg kindle 4.1 %
O Other 1.9 %
Source: Virtual Ashridge user Poll 2012. <http://tinyurl.com/nxn5z6l >
27. Learning Preferences
Doing is more
important
Immediacy
Trial and error
approach
Low boredom
threshold
Collaborative
learning
Multi tasking and parallel
processing
Don‟t like chalk and talk
Constructivist Approach
Paine Schofield, C. & Honore, S. 2010, Generation Y and Learning, The Ashridge Journal, UK, viewed 20 April, 2013,
<http://tinyurl.com/nxres6u>
28. Recommendations
Choices
so they can
personalise and
customise (Sweeney 2006, p. 2).
Flexibility
time, place, access
& mode of delivery
(Sweeney 2006, p. 3).
Monitor
so they get a timely
response to
questions
( Sweeney 2006, p. 3) (Forni 2013, 9.22).
Encourage
Networking
collaboration & peer
to peer just in time
learning (Sweeney 2006, p. 5).
Use Games & Media
–
using technology
see progress
engage with others
to learn
encourage critical
thinking and
improved memory
(Sweeney 2006, p. 4-5)
30. Reference List
. O .
Virtual Ashridge user Poll 2012, Ashbridge Business School, viewed
30.05.2013, <http://tinyurl.com/nxn5z6l >.
Forni, K. (ed) 2013, 129 Tips on Using Technology in Virtual & Physical
Classrooms. The e learning Guild, California.
Paine Schofield, C. & Honore, S. 2010, Generation Y and Learning, The
Ashridge Journal, UK, viewed 20 April, 2013,
<http://tinyurl.com/nxres6u> .
Sweeney, R. 2006, „Millenial Behaviours & Demographics‟, New Jersey
Institute of Technology, New Jersey, < http://tinyurl.com/m3znfwf>.
31.
32. 8 in 10 of us
sleep with a mobile
glowing by the bed
Spend 20 minutes
a day on the internet
59%
Get news online
33. ¾ have created a
profile on a social
site
1 in 5 have
posted a video of
themselves
6 in 10 were raised
by both parents
4 in 10 have a tattoo
1 in 4 have a piercing
34.
35.
36.
37.
38.
39. Managers of Gen Y
in the Workplace
Case Study
Common Mistakes
40. Common Mistakes
O#1: Managers fail to
recognize that the high-
tech savvy of this
generation—unparalleled
in history—masks their
lack of low-tech skills.
Dr Paine Schofield has a degree in Psychology and Computing, plus a post graduate diploma and doctorate in Psychology. Prior to joining Ashbridge she worked as a research fellow and consultant for the Open University. She publishes and presents in the areas of psychology and technology, in particular the effective use of technology in enhancing learning. Sue Honore is an Ashridge associate with an interest in blended learning and innovation in executive education. She has researched published and presented on a variety of executive education issues including the conference of International University Consortium for executive Education (UNCON). She holds a MSc in Networked Learning from Lancaster University.Sample size of the research was over 1017 individuals
Although there is some conjecture about when Gen Y starts – some where between 1978-1982 their research focuses on those born from 1982 onwards
Gen Y born in a period of rapid technology growth, where information was at their fingertips. They quickly became part of the global village. This influenced how they learned. During their education they were asked what had they learned? Not what they remember. This lead has led to lack of critical thinking skills in some.
Research conducted in 2012 by Ashridge revealed that the preferred mobile method of learning is the I Pad. During this survey over 1000 Gen Y were surveyed.
collective identities typically begin to reveal themselves when their members move into their twenties and begin to act upon their values, attitudes and worldviewsMy generation, Generation Y (also known as the Millennials, Generation Next, Net Generation, and the Echo BoomersThere is a plethora of opinions about Gen-Y, many of them ranging from unflattering to just plain insulting, but to dismiss us as slacking, spoiled, poster children for social media and ADHD, is to make a horrific misjudgment.
Though there are undoubtedly controversial characteristics of Gen-Y, there is also a bountiful resource of innovation, motivation, and collaboration that is unprecedented. We are educated, engaged, productive, and powerful; we are the leaders of the future and we're coming to a workplace near you.
We have high expectations for personal growth and job satisfaction. We want to like where we work and aren't afraid to take the time needed to find that right fit or to leave a company when it's not feeling right. Our friends are our coworkers and we value teamwork in the workplace.We embrace multiple modes of self-expression and value public self-definition.
When thinking about e-Learning for Gen-Y students we need to think about all that has been discussed.It needs to be short, prompt, needs to keep the students engaged because of their shorter attention spans.It also needs to be interactive, and accessible on all their devices, so that the students are not forced to one means of learning media. This means they can learn on the move, as Gen-Y are always on the move.