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Kirsten	
  Floren,e	
  &	
  Jan	
  Laurijssen	
  




WAIC	
  2012

Touch crouch pause engage
What	
  you	
  can	
  expect…	
  


•  Share	
  the	
  story	
               •      Invi,ng	
  you	
  
•  How	
  AI	
  helped	
  us	
           •      To	
  par,cipate	
  
•  To	
  create	
  a	
  shared	
         •      And	
  add	
  to	
  the	
  process	
  
   vision	
                              •      We’re	
  going	
  through	
  
•  On	
  our	
  organisa,on	
  and	
     	
  
   HR	
  
•  Self-­‐propelling	
  
   execu,on	
  
•  For	
  ourselves	
  
•  And	
  our	
  clients	
  
1 2 3
Who/what?	
  
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
     How?	
  
                                                         	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
     Why?	
  
                                                                                                                	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  




                                                                                                                                                                       	
  	
  	
  	
  	
  	
  
1            	
  	
  	
  	
  	
  	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
                   Who	
  are	
  we?	
  


                                                       “People's	
  unique	
  personal	
  strengths	
  are	
  the	
  key	
  to	
  unlocking	
  their	
  poten,al”	
  
                                                                                                                                                                   	
     	
  	
  	
  	
  	
  	
  
For	
  starters	
  




What	
  does	
  this	
  tell	
  
about	
  us?	
  
•    Focus	
  on	
  now	
  
•    Roots	
  
•    Daring	
  and	
  guts	
  
•    In,mida,ng	
  
•    Resiliance	
  
•    Ambi,ous	
  
•    Authen,city	
  
•    Adaptability	
  
•    Teamwork	
  and	
  teamspirit	
  
•    Passionate	
  
•    masculin	
  
Once	
  upon	
  a	
  ,me…	
  
What?	
  
How?	
  
2            	
  	
  	
  	
  	
  	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
                                                       How	
  we're	
  going	
  to	
  do	
  
                                                       that?	
  


                                                                        Crea9ng	
  the	
  future	
  as	
  it	
  emerges…	
   	
  	
  	
  	
  	
  	
  
Building       the




16
                walking	
  
        while	
               on	
  it	
  
Open	
  innova9on	
  




Take	
  the	
  system	
  out	
  of	
  the	
  room	
  
We	
  want	
  to	
  be	
  the	
  All	
  Blacks	
  of	
  the	
  consultancy	
  companies	
  
                                                    	
  
                            How	
  to	
  become	
  the	
  All	
  blacks?	
  	
  
	
  
To	
  answer	
  this	
  ques,on	
  we	
  are	
  reflec,ng	
  on	
  two	
  topics	
  
(affirma,ve	
  topics)	
  
1.  How	
  to	
  bring	
  our	
  performance	
  to	
  the	
  next	
  level?	
  

2.  How	
  to	
  support	
  crea,ve	
  thinking	
  and	
  support	
  innova,on?	
  
the	
  AI	
  methodology	
  =>	
  to	
  define	
  our	
  ambi,on	
  and	
  our	
  vision	
  
	
  
the	
  AI	
  Philosophy	
  =>	
  to	
  integrate	
  in	
  our	
  HR	
  processes	
  
Affirma9ve	
  ques9on	
  




What	
  is	
  the	
  impact	
  of	
  the	
  AI	
  
approach	
  to	
  the	
  different	
  HR	
  core	
  
processes?	
  
Result

             HR Processes
             • Staffing
             • Payroll

             • Comp & Ben

             • Performance

             • Development




Leadership
PERFORMANCE	
  MANAGEMENT	
  	
  (new	
  approach)	
  
	
  
Step	
  1:	
  collect	
  informa9on	
  	
  
•  stories	
  about	
  strengths	
  happened	
  the	
  year	
  before.	
  
Step	
  2:	
  alignment	
  
•  employees	
  share	
  and	
  discuss	
  these	
  stories	
  with	
  their	
  manager.	
  
•  define	
  3	
  to	
  5	
  strengths	
  to	
  use	
  more	
  the	
  coming	
  year.	
  
	
  Step	
  3:	
  commitment	
  agreement	
  
•  employee	
  suggest	
  and	
  commit	
  to	
  3	
  to	
  5	
  ac,ons	
  points	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
•  to	
  obtain	
  a	
  posi,ve	
  outcome/result	
  for	
  the	
  company.	
  
your	
  input	
  to	
  make	
  a	
  start	
  for	
  two	
  other	
  processes.	
  	
  

Staffing	
  &	
  Development	
  Management	
  
2	
  subgroups	
  
           	
  Discover:	
  10	
  minutes	
  to	
  interview	
  us	
  about	
  the	
  current	
  
           	
           	
  situa,on	
  
           	
  Dream:	
  about	
  a	
  new	
  way	
  of	
  ‘staffing’	
  or	
  ‘Development	
  	
  
           	
             	
  Management’	
  and	
  visualize	
  with	
  an	
  image	
  
           	
  Design:	
  sugges,ons	
  for	
  ac,ons	
  points	
  to	
  realize	
  the	
  
           	
                                                                  	
  ‘dreamed	
  staffing’	
  and	
  ‘Dreamed	
   	
  
           	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Development	
  Management’	
  
3            	
  	
  	
  	
  	
  	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
     Why?	
  



                                                                  	
  	
  	
  	
  	
  	
  
Why	
  would	
  we	
  do	
  this?	
  	
  




HR	
  is	
  a	
  contact	
  sport	
  
 
Thank	
  yuw boodschap?
Wat is    ou
Clients	
  

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Going for Touch

  • 1. Kirsten  Floren,e  &  Jan  Laurijssen   WAIC  2012 Touch crouch pause engage
  • 2. What  you  can  expect…   •  Share  the  story   •  Invi,ng  you   •  How  AI  helped  us   •  To  par,cipate   •  To  create  a  shared   •  And  add  to  the  process   vision   •  We’re  going  through   •  On  our  organisa,on  and     HR   •  Self-­‐propelling   execu,on   •  For  ourselves   •  And  our  clients  
  • 3. 1 2 3 Who/what?                             How?                             Why?                                        
  • 4. 1                                         Who  are  we?   “People's  unique  personal  strengths  are  the  key  to  unlocking  their  poten,al”                
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10. For  starters   What  does  this  tell   about  us?  
  • 11. •  Focus  on  now   •  Roots   •  Daring  and  guts   •  In,mida,ng   •  Resiliance   •  Ambi,ous   •  Authen,city   •  Adaptability   •  Teamwork  and  teamspirit   •  Passionate   •  masculin  
  • 12. Once  upon  a  ,me…  
  • 13.
  • 15. 2                                         How  we're  going  to  do   that?   Crea9ng  the  future  as  it  emerges…              
  • 16. Building the 16 walking   while   on  it  
  • 17. Open  innova9on   Take  the  system  out  of  the  room  
  • 18. We  want  to  be  the  All  Blacks  of  the  consultancy  companies     How  to  become  the  All  blacks?       To  answer  this  ques,on  we  are  reflec,ng  on  two  topics   (affirma,ve  topics)   1.  How  to  bring  our  performance  to  the  next  level?   2.  How  to  support  crea,ve  thinking  and  support  innova,on?  
  • 19. the  AI  methodology  =>  to  define  our  ambi,on  and  our  vision     the  AI  Philosophy  =>  to  integrate  in  our  HR  processes  
  • 20. Affirma9ve  ques9on   What  is  the  impact  of  the  AI   approach  to  the  different  HR  core   processes?  
  • 21. Result HR Processes • Staffing • Payroll • Comp & Ben • Performance • Development Leadership
  • 22. PERFORMANCE  MANAGEMENT    (new  approach)     Step  1:  collect  informa9on     •  stories  about  strengths  happened  the  year  before.   Step  2:  alignment   •  employees  share  and  discuss  these  stories  with  their  manager.   •  define  3  to  5  strengths  to  use  more  the  coming  year.    Step  3:  commitment  agreement   •  employee  suggest  and  commit  to  3  to  5  ac,ons  points                                         •  to  obtain  a  posi,ve  outcome/result  for  the  company.  
  • 23. your  input  to  make  a  start  for  two  other  processes.     Staffing  &  Development  Management   2  subgroups    Discover:  10  minutes  to  interview  us  about  the  current      situa,on    Dream:  about  a  new  way  of  ‘staffing’  or  ‘Development        Management’  and  visualize  with  an  image    Design:  sugges,ons  for  ac,ons  points  to  realize  the      ‘dreamed  staffing’  and  ‘Dreamed                                      Development  Management’  
  • 24. 3                                         Why?              
  • 25. Why  would  we  do  this?     HR  is  a  contact  sport