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Taking enough Time: back to the basics of the AI summit
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Taking enough Time: back to the basics of the AI summit
1.
Taking'Enough'Time'' Back'to'Basics'of'the'AI'Summit''
Mauricio'Puerta'(Universidad'Esan)' Isabel'Wong'(Atrever'Consultores)'
2.
Co#construc*on+of+a+new+ organiza*onal+reality+requires+*me+
1. to'define'the'work' 2. to'build'an'empowered'steering' commiHee'' 3. to'spread'the'inquiry' 4. to'make'meaning'of'the'inquiry' 5. to'hear'everybody'in'the'room' 6. to'learn'from'the'process''
3.
Taking'(me'to'define'the'work'
20'hours'' NEXTEL&VIBRA& in'individual'conversaPons'with'members'of'top' management'team''' 2Qdays'' offQsite'meePng'with'top'management'team'to'idenPfy' prioriPes' ' ' EffecPve'acPon'requires'clarity'of'intenPon'' ' Slowing'down'the'decisionQmaking'process' and'taking'Pme'to'define'the'work'before' acPng'helps'you'effecPvely'respond'to'the' needs'of'the'organizaPon.' ' '' “I+am+happy+because+we+have+now+a+focus+and+a+clear+ opportunity+to+do+something.++Before+we+had+very+ confusing+ideas.++Now+we+have+reached+a+consensus+about+ our+priori*es.++Now+we+have+guidelines+to+allocate+our+ resources.”+(VP+of+Opera*ons)+
4.
Taking'(me'to'build'an'empowered'Steering'
Commi8ee' 2'days' PASIÓN&POR&CREAR&NEXTEL& offQsite'AI'learning'session' 3'weeks' preparaPon'and'delivery'preQSummit+ ' The'key'to'an'empowered'steering' commiHee'is'the'development'of'a'sense' of'ownership'of'the'process.''' ' 'to'learn,'to'pracPce'and' to'adapt'AI' ' '“We+have+learned,+during+these+past+months,+ how+to+take+responsibility+and+ac*on+of+a+ project+that+involves+the+en*re+organiza*on.++ Usually+only+the+leadership+team+conducts+this+ type+of+efforts.+But+this+*me+we+did+it+together,+ collabora*ng+across+func*onal+areas+and+ hierarchical+lines”.++(Second+line+manager+HR)'' '
5.
Taking'(me'to'spread'the'inquiry'
1000'hours' One'on'one'and'group'interviews' ' If'we'really'believe'that'‘words'create'worlds’'and'that'we'coQ create'the'organizaPon'through'the'conversaPons'we'have,' the'language'we'use'and'the'stories'we'share,'then'it'is' essenPal'to'take'the'Pme'to'involve'a'criPcal'mass'of'the' organizaPon'to'begin'a'new'conversaPon.'' + “Par*cipa*ng+in+the+inquiry+has+allowed+me+ to+hear+amazing+and+beau*ful+stories.++I+feel+ I+am+budding+again+aPer+many+years.++I+ have+renewed+apprecia*on+for+the+company+ and+its+people.”++(Second+line+manager+IT)+ '
6.
Taking'(me'to'make'meaning'of'the'
inquiry'together' 2'weeks' organizing'data' 20'hours' themaPc'analysis'of'interviews' ' It'is'essenPal'to'take'the'Pme'to'discover'the'themes'and'the' language'manifested'through'the'interviews,'so'it'informs'the' construcPon'of'the'interview'guide'and'the'structure'of'the' Summit.'' + “Now+I+am+clear+about+what+brings+life+to+our+company.++I+ know+now+the+specific+areas+I+need+to+aSend+to+sustain+and+ foster+a+culture+of+passion+to+create+Nextel.”+(VP+of+HR)++
7.
CoQconstrucPon'of'themes'
Priori(es'of'Top' Themes'by'Steering' Management'Group' Commi8ee' 1. the'need'to'develop' 1. What'connects'you'to' organizaPonal'capacity' Nextel' to'face'new' 2. Building'Nextel'daring' commercial'and' the'impossible' technological' challenges'' 3. The'development'of'our' people'is'our'success' 2. the'need'to'empower' the'second'line'of' 4. Nextel’s'generaPve' managers' sinergy' 3. the'need'to'foster' 5. At'the'forefront'of' employee'engagement'' tecnological'soluPon' NEXTEL&VIBRA& PASIÓN&POR&CREAR&NEXTEL& '
8.
Taking'(me'to'hear'everybody'in'the'
room' 2'hours' One'on'one'interview' 60'Tables' Heard'during'the'first'day' 25'provocaPve'proposiPons' Heard'during'the'2nd'day' 45'prototypes' Presented'during'the'third'day' ' AI'summit'is'an'act'of'coQcreaPon'through'conversaPon'and'it' requires'all'stakeholders'to'seed'the'collecPve'work.'Taking'Pme'to' converse'and'hear'all'voices'creates'a'virtuous'cycle'leading'to'the' formaPon'of'a'collecPve'affect'and'images'for'acPon.'' ' “I+have+come+to+realize+something+I+had+never+even+imagined.++Our+ people+have+the+wisdom,+the+crea*vity,+and+the+passion+to+respond+ to+the+big+challenges+we+have+ahead.++I+do+not+understand+why+have+ we+relied+for+so+long+solely+on+external+consultants+when+we+have+ all+this+talent+in+our+own+home.”+(VP+of+Marke*ng)'
9.
Taking'(me'to'learn'from'the'process'
2'days' MeePng'on'lessons'learned' ' ' AI'summit'is'a'significant'an'Learning'opportunity'for'the' organizaPon'and'its'leaders' ' ' The'result'was'a'reported'shi'in'the'mindset'of'some'of' these'leaders'about'their'own'way'of'leading,'and'a'set'of' pracPces'to'foster'innovaPon,'collaboraPon'and'engagement' at'mulPple'levels'of'the'organizaPon.'
10.
Closing'Reflec(ons' • Taking'enough'Pme'is'not'an'easy'task'in'the'
mist'of'so'many'compePng'organizaPonal' prioriPes.''' • Taking'Pme'is'an'intenPon'that'requires'full' commitment'from'all'the'people'involved'and' needs'to'be'constantly'negoPated.''' • If'this'intenPon'is'upheld'from'beginning'to' end'the'organizaPon'will'harvest'significant' rewards,'as'we'saw'with'Nextel.'
11.
Epilogue'
MIDDLE'MANAGERS' TOP'MANAGEMENT'GROUP'
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