1. Operational Excellence
 Workedon cross functional teamsandcrossbusinesssegments.Involvedinmulti channel
campaigndeliveryfordifferentdemographicregions.
 Prosperedmyintellectinunderstandingthe CRMconceptas well asoperational insights, byusing
my indepthanalysisskillsandconstantcomprehensionof the operational documents.Which
helpedme incontinual deliveryof taskswithZeroEscalation,ResilientTAT'sand ImprovedSLA's.
 Proactivelyadministeredmyintensive technofuntionalcognizance invariousbusinessoperations
and workedonstructural workforce management.
 Takencomplete ownershipof all the tasksallocatedtome andstrivedtodeliverthem
successfullywithahighaccuracy and precision.
 Attendedvariousin-house learningprogramsrelevanttomybusinessteamandprocess.Ithelped
me in understandingthe intricate tasks,feedingupthe processgapsand implementationof
businessbestpractices.Italsogroomedme withnotable professional attire.
 Developedalucid,versatileandinteractive communicationskill,whichhelpedme whileengaged
withvariousconferenceswiththe clientsandstake holders.Also,receivedclientappreciationsin
varioustasks/operations.
Process Improvements
 Restructuredthe DailyBEBand workedonoptimisationof variousBEB's.Thishashelpedtodo
away withthe complex querieswithsimpleandlucrative codesandremoval of unwantedcodes.
It alsohelpedinsavingalotof time anddata space.
 Automatedseveral recurringcampaignsandoptimisedthembyapplyinglogicstoseize the usage
of numberof processboxeswiththe lowestpossible number.Alsoavoidedtime andspace
complexityandusedcomments/notestohelpunderstandingthe processflow.
 Helpedpeersandsupervisorstoseize escalationswiththe applicationof myintensive problem
solvingandlogical skills,especiallymore of the tasksnotownedto me.
 Builtvarioustechnofunctional documentstohelpnew recruitsinunderstandingthe processroad
map and operational expertise.Alsorestructuredmobileteamdocumentsandimprovedmobile
processto attaina highaccuracy and removal of time complexity.
 Inductedmyself inlearningadvancedexcel andtableauwhichinturnmade me self reliant.Thus,
I couldhelpthe peersproactivelyinall type of reportingtasks.Also,Iwasable tohelpotherteam
membersinoptimizingtheirreportingdocuments.
 Created5 questionsetsintendedforSQLtrainingof new recruitsinCanada.Suppliedthe
documentstodifferentteamsfortrainingaids.Also,createdadocumentforRetail Vertical
structuredwithBusiness,Technical,Functional andOperational bestpractices.

2.  Readilyassistedpeersinmaintainingexcellence inall typesof clientcommunications.Helped
teammembersinwritingbusiness mailswithhighproficiency.Thishelpedinmaintainingan
effectivelyhighintegritybetweenonshoreandoffshore.
 Designedavariousdocumentof operational importance :
 A documentforkeepingatrack onall the discussionsbeingcarriedoutinthe teammeetingsona
dailybasisandalsoinvolvedinthe documentmaintenanceonAdhocbasis.
 Designedthe systemissuetrackertokeepaclose track on all type of systemissuesbeingfacedby
the peers.
 Involvedinconstantclientinteractionstodevelopbetterunderstandingandclarifiedall type of
complexityinvarioustasksforbettermentinthe operations.
 Workedon maintainingthe commonqueriesandnecessaryoperational followupsforprocess
betterment.
 DevelopedarelativelyautomatedScheduler forCanadaProcesswhichhelpedthe teammembers
save much time inenteringtaskinformation.Also,calculationerrorswere eradicatedusing
advancedexcel functions.
 Handledall the retail projectsanddeliveredeffectivelyinthe absence of verticallead.Also,
developedakeenunderstandingincrossvertical projects.
 Highlysupportednewprocessesbeingstartedinthe offshore andproactivelyhandledthe tasks
withreliable accuracy.
 Consistentlyworkedonoffercreationprocessandsupportedhighly inmakingthe processan
uttersuccess.
 Learnt creatingmacro functionsandvariouscustomizationsinCRMtools.Throughwhich,Iwas
able to reengineeroptimizedtechniquesinsteadof commonworkingmethodologies.
Team Work
 Activelyparticipatedinall type of teamactivitiesandorganizedvariousactivitiesaswell.
 Supportedpeersinmultiple tasks,AttendedandDeliveredvariousKnowledgeSharingsessions
on operational activitiesaswell astechnofunctional advancements.
 Alwaysremainedkeenin learningnew waysinbusinessoperationswhichisakeyto outperform
inthe process.Takenvaluable feedbacksfrompeerswhichwouldhelpenrichme asa better
teamplayer.Alsotomake myself self sustaininworkingindependentlywithlessertime and
withoutinterruptingpeersintheirindividual tasks.

3. Initiative Taken
 Nurturednewrecruitswiththe technologydrivenoperationsandbusinessbestpractices.
Reinforcedoperational knowledge withfrequentdeliberation.
 Preparedtactical trainingaids,whichhelpedinconstantbettermentof technofunctional
expertiseinthem."
 Providedinnovativeideasforbettermentof teamoperations.Closelyworkedwithvariousleads
and processownerstolearnthe bestway of task managementandledoperationswhere ever
requiredandexpectedfromme.
 Workedon database migrationprocessanddigital bannertraffickingprocess.Alwaysremained
keentotake Ad-hocoperational tasksanddeliveredthemeffectively.
 Proactivelycommunicatedwiththe clientsforprocessstandardisationsandbuildingastrong
knowledge base atoffshore.
 Alwaysfocussedondevelopingahigherdegree of conceptualandlogical paradigmwhichwould
helpinpropersignificationof operational tasksandtodiminishperplexions.
 Participatedin Basicsof leansix sigmasessionandthrivedtoprovide highestaccuracywith
equitable qualityinall the deliverables.
Functional Learning Requirements
 Interestedtolearnmore of predictiveanalyticsandstatisticalanalysistoolsandmodels.
 Keentoget a chance in more customerengagementandinadvancedmarketresearchwith
strategicplanning.