SlideShare una empresa de Scribd logo
1 de 9
Dealer close rates vary from one dealer to the next… Some as low as 2%, while others are as high as 23% What Dealer actions generate  more sales, more often?
Internet Purchase Study ,[object Object],[object Object],[object Object],Source: Morpace 24 hour survey and OEM sales Data
The Combination of Dealer Lead Response Actions that resulted in a Sale at  4  times (400%) higher rate than when not done, when Executed within 24 hours of Lead Submission: ,[object Object],[object Object],[object Object],[object Object],[object Object],Source: Morpace 24 hour survey and OEM sales Data
Sales Closing Ratios  Key Improvement Action Items ,[object Object],[object Object],[object Object],[object Object]
LMP Scoring Index
Bottom Line ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Successful Email Templates
 
Successful Email Templates Providing Reasons to Act Quickly (urgency) Dealer Differentiation (why buy here)  Offering Alternatives Vehicles to Consider Confirming Vehicles in Inventory for Delivery Offering Next Steps, Setting Expectations Quoting Prices on Multiple Vehicles

Más contenido relacionado

La actualidad más candente

E Procurement
E ProcurementE Procurement
E Procurementacheerla
 
Purchase Order En To Slideshare
Purchase Order En   To SlidesharePurchase Order En   To Slideshare
Purchase Order En To SlideshareATI Solution
 
E-procurement System PPT
E-procurement System PPTE-procurement System PPT
E-procurement System PPTNewGate India
 
Role of e-commerce e-procurement in B2B
Role of e-commerce e-procurement in B2BRole of e-commerce e-procurement in B2B
Role of e-commerce e-procurement in B2BLove Suryavanshi
 
IBM eprocurement value assessment methodology
IBM eprocurement value assessment methodologyIBM eprocurement value assessment methodology
IBM eprocurement value assessment methodologyFarid Djaouani
 
Procurement buyer kpi
Procurement buyer kpiProcurement buyer kpi
Procurement buyer kpigesjomri
 
Proposal for e-Procurement System for Developing Country
Proposal for e-Procurement System for Developing CountryProposal for e-Procurement System for Developing Country
Proposal for e-Procurement System for Developing CountryGuisun Han
 
eProcurement
eProcurementeProcurement
eProcurementdoba2007
 
BidBridge PowerPoint
BidBridge PowerPointBidBridge PowerPoint
BidBridge PowerPointTim Taft
 
Procurement Actual Process PART 1
Procurement Actual Process PART 1Procurement Actual Process PART 1
Procurement Actual Process PART 1Cumhur Sendoganer
 

La actualidad más candente (16)

Quotation maintenance
Quotation maintenanceQuotation maintenance
Quotation maintenance
 
E Procurement
E ProcurementE Procurement
E Procurement
 
Procurement process
Procurement processProcurement process
Procurement process
 
e-Procurement in Indian Government
e-Procurement in Indian Governmente-Procurement in Indian Government
e-Procurement in Indian Government
 
Purchase Order En To Slideshare
Purchase Order En   To SlidesharePurchase Order En   To Slideshare
Purchase Order En To Slideshare
 
E-Procurement
E-ProcurementE-Procurement
E-Procurement
 
E-procurement System PPT
E-procurement System PPTE-procurement System PPT
E-procurement System PPT
 
E procurement
E procurementE procurement
E procurement
 
Role of e-commerce e-procurement in B2B
Role of e-commerce e-procurement in B2BRole of e-commerce e-procurement in B2B
Role of e-commerce e-procurement in B2B
 
IBM eprocurement value assessment methodology
IBM eprocurement value assessment methodologyIBM eprocurement value assessment methodology
IBM eprocurement value assessment methodology
 
Procurement buyer kpi
Procurement buyer kpiProcurement buyer kpi
Procurement buyer kpi
 
Proposal for e-Procurement System for Developing Country
Proposal for e-Procurement System for Developing CountryProposal for e-Procurement System for Developing Country
Proposal for e-Procurement System for Developing Country
 
E Procurement
E ProcurementE Procurement
E Procurement
 
eProcurement
eProcurementeProcurement
eProcurement
 
BidBridge PowerPoint
BidBridge PowerPointBidBridge PowerPoint
BidBridge PowerPoint
 
Procurement Actual Process PART 1
Procurement Actual Process PART 1Procurement Actual Process PART 1
Procurement Actual Process PART 1
 

Destacado

Destacado (14)

Automotive Social Media Basics
Automotive Social Media BasicsAutomotive Social Media Basics
Automotive Social Media Basics
 
133 internet annual-analysis_chart
133 internet annual-analysis_chart133 internet annual-analysis_chart
133 internet annual-analysis_chart
 
102 rohrman digital-advertisingv3
102 rohrman digital-advertisingv3102 rohrman digital-advertisingv3
102 rohrman digital-advertisingv3
 
Web servicescompletecustomerservice
Web servicescompletecustomerserviceWeb servicescompletecustomerservice
Web servicescompletecustomerservice
 
Web servicesselfservicesavings
Web servicesselfservicesavingsWeb servicesselfservicesavings
Web servicesselfservicesavings
 
Auto con1234 6 30-2012
Auto con1234 6 30-2012Auto con1234 6 30-2012
Auto con1234 6 30-2012
 
Web crm profit_or_pain_end_user_x_prnce_2003
Web crm profit_or_pain_end_user_x_prnce_2003Web crm profit_or_pain_end_user_x_prnce_2003
Web crm profit_or_pain_end_user_x_prnce_2003
 
119 internet salesfacts
119 internet salesfacts119 internet salesfacts
119 internet salesfacts
 
AutoConnections Conference and Exposition Brochure
AutoConnections Conference and Exposition BrochureAutoConnections Conference and Exposition Brochure
AutoConnections Conference and Exposition Brochure
 
Yt for auto dealers 104 final
Yt for auto dealers 104 finalYt for auto dealers 104 final
Yt for auto dealers 104 final
 
Whitepaper newrole
Whitepaper newroleWhitepaper newrole
Whitepaper newrole
 
Whitepaper drivingsales
Whitepaper drivingsalesWhitepaper drivingsales
Whitepaper drivingsales
 
Facebook Marketing: Social Pages eBook
Facebook Marketing: Social Pages eBookFacebook Marketing: Social Pages eBook
Facebook Marketing: Social Pages eBook
 
Autocon 2012 brochure_1_b
Autocon 2012 brochure_1_bAutocon 2012 brochure_1_b
Autocon 2012 brochure_1_b
 

Similar a 82 lmp high-impactprocessescloseratesv3

Courtesy chevy lead management process v8d
Courtesy chevy lead management process v8dCourtesy chevy lead management process v8d
Courtesy chevy lead management process v8dSocial Media Marketing
 
Automotive lead management process for dealership implementation
Automotive lead management process for dealership implementationAutomotive lead management process for dealership implementation
Automotive lead management process for dealership implementationRalph Paglia
 
Key Tactics to Compete and Win in Today’s Transparent Marketplace
Key Tactics to Compete and Win in  Today’s Transparent MarketplaceKey Tactics to Compete and Win in  Today’s Transparent Marketplace
Key Tactics to Compete and Win in Today’s Transparent Marketplacekarinabradley
 
How to Market Where Online Consumers are Shopping
How to Market Where Online Consumers are ShoppingHow to Market Where Online Consumers are Shopping
How to Market Where Online Consumers are ShoppingSearchandise Commerce
 
Sales management 5
Sales management 5Sales management 5
Sales management 5Swarit Yadav
 
Copy of rcs lead management process facts-stats 2004
Copy of rcs lead management process facts-stats 2004Copy of rcs lead management process facts-stats 2004
Copy of rcs lead management process facts-stats 2004Ralph Paglia
 
3 dmsc 2013 objective data performance plans
3 dmsc 2013 objective data performance plans3 dmsc 2013 objective data performance plans
3 dmsc 2013 objective data performance plansRalph Paglia
 
Courtesy Chevy Internet Sales Lead Management Process
Courtesy Chevy Internet Sales Lead Management ProcessCourtesy Chevy Internet Sales Lead Management Process
Courtesy Chevy Internet Sales Lead Management ProcessRalph Paglia
 
Courtesy Chevrolet Sales Lead Management ProcessCourtesy Chevrolet Sales Lead...
Courtesy Chevrolet Sales Lead Management ProcessCourtesy Chevrolet Sales Lead...Courtesy Chevrolet Sales Lead Management ProcessCourtesy Chevrolet Sales Lead...
Courtesy Chevrolet Sales Lead Management ProcessCourtesy Chevrolet Sales Lead...Social Media Marketing
 
Marketing session 2
Marketing session 2Marketing session 2
Marketing session 2Sunil Rawal
 
Chapter 8 sourcing strategies and relationships
Chapter 8 sourcing strategies and relationshipsChapter 8 sourcing strategies and relationships
Chapter 8 sourcing strategies and relationshipskurbi
 
Internet sales20group2012people recruitscreenhire (2)
Internet sales20group2012people recruitscreenhire (2)Internet sales20group2012people recruitscreenhire (2)
Internet sales20group2012people recruitscreenhire (2)Ralph Paglia
 
Ch12 E Commerce
Ch12 E CommerceCh12 E Commerce
Ch12 E CommerceMrirfan
 
E Commerce
E CommerceE Commerce
E CommerceMrirfan
 

Similar a 82 lmp high-impactprocessescloseratesv3 (20)

Courtesy chevy lead management process v8d
Courtesy chevy lead management process v8dCourtesy chevy lead management process v8d
Courtesy chevy lead management process v8d
 
Courtesy chevy lead management process v8d
Courtesy chevy lead management process v8dCourtesy chevy lead management process v8d
Courtesy chevy lead management process v8d
 
Automotive lead management process for dealership implementation
Automotive lead management process for dealership implementationAutomotive lead management process for dealership implementation
Automotive lead management process for dealership implementation
 
101 lmp dealership-implementation
101 lmp dealership-implementation101 lmp dealership-implementation
101 lmp dealership-implementation
 
85 lmp dealership-implementation
85 lmp dealership-implementation85 lmp dealership-implementation
85 lmp dealership-implementation
 
Automotive lead management process for dealership implementation
Automotive lead management process for dealership implementationAutomotive lead management process for dealership implementation
Automotive lead management process for dealership implementation
 
Key Tactics to Compete and Win in Today’s Transparent Marketplace
Key Tactics to Compete and Win in  Today’s Transparent MarketplaceKey Tactics to Compete and Win in  Today’s Transparent Marketplace
Key Tactics to Compete and Win in Today’s Transparent Marketplace
 
How to Market Where Online Consumers are Shopping
How to Market Where Online Consumers are ShoppingHow to Market Where Online Consumers are Shopping
How to Market Where Online Consumers are Shopping
 
Sales management 5
Sales management 5Sales management 5
Sales management 5
 
Copy of rcs lead management process facts-stats 2004
Copy of rcs lead management process facts-stats 2004Copy of rcs lead management process facts-stats 2004
Copy of rcs lead management process facts-stats 2004
 
Business Process Management - Choosing The Right Supplier
Business Process Management - Choosing The Right SupplierBusiness Process Management - Choosing The Right Supplier
Business Process Management - Choosing The Right Supplier
 
3 dmsc 2013 objective data performance plans
3 dmsc 2013 objective data performance plans3 dmsc 2013 objective data performance plans
3 dmsc 2013 objective data performance plans
 
Courtesy Chevy Internet Sales Lead Management Process
Courtesy Chevy Internet Sales Lead Management ProcessCourtesy Chevy Internet Sales Lead Management Process
Courtesy Chevy Internet Sales Lead Management Process
 
Courtesy Chevrolet Sales Lead Management ProcessCourtesy Chevrolet Sales Lead...
Courtesy Chevrolet Sales Lead Management ProcessCourtesy Chevrolet Sales Lead...Courtesy Chevrolet Sales Lead Management ProcessCourtesy Chevrolet Sales Lead...
Courtesy Chevrolet Sales Lead Management ProcessCourtesy Chevrolet Sales Lead...
 
Marketing session 2
Marketing session 2Marketing session 2
Marketing session 2
 
Business Buying Behavior
Business  Buying  BehaviorBusiness  Buying  Behavior
Business Buying Behavior
 
Chapter 8 sourcing strategies and relationships
Chapter 8 sourcing strategies and relationshipsChapter 8 sourcing strategies and relationships
Chapter 8 sourcing strategies and relationships
 
Internet sales20group2012people recruitscreenhire (2)
Internet sales20group2012people recruitscreenhire (2)Internet sales20group2012people recruitscreenhire (2)
Internet sales20group2012people recruitscreenhire (2)
 
Ch12 E Commerce
Ch12 E CommerceCh12 E Commerce
Ch12 E Commerce
 
E Commerce
E CommerceE Commerce
E Commerce
 

Más de Automotive Digital Marketing Professional Community

Más de Automotive Digital Marketing Professional Community (20)

True car changes to become dealer friendly v2
True car changes to become dealer friendly v2True car changes to become dealer friendly v2
True car changes to become dealer friendly v2
 
AutoCon 2012 brochure as of 8 26-2012
AutoCon 2012 brochure as of 8 26-2012AutoCon 2012 brochure as of 8 26-2012
AutoCon 2012 brochure as of 8 26-2012
 
10 key true car changes january to april 2012
10 key true car changes   january to april 201210 key true car changes   january to april 2012
10 key true car changes january to april 2012
 
Ralph paglia is president of automotive media partners
Ralph paglia is president of automotive media partnersRalph paglia is president of automotive media partners
Ralph paglia is president of automotive media partners
 
True car announced as title sponsor of autocon 2012
True car announced as title sponsor of autocon 2012True car announced as title sponsor of autocon 2012
True car announced as title sponsor of autocon 2012
 
Ncm benchmarking for success workshop added to auto con 2012
Ncm benchmarking for success workshop added to auto con 2012Ncm benchmarking for success workshop added to auto con 2012
Ncm benchmarking for success workshop added to auto con 2012
 
Car dealers guide to automotive social media
Car dealers guide to automotive social mediaCar dealers guide to automotive social media
Car dealers guide to automotive social media
 
Social Media Assessment Workbook
Social Media Assessment WorkbookSocial Media Assessment Workbook
Social Media Assessment Workbook
 
Auto Dealership Websites - One Is Not Enough!
Auto Dealership Websites - One Is Not Enough!Auto Dealership Websites - One Is Not Enough!
Auto Dealership Websites - One Is Not Enough!
 
Advertising Campaign Management Mandate
Advertising Campaign Management MandateAdvertising Campaign Management Mandate
Advertising Campaign Management Mandate
 
Prevalence of Deception in Online Customer Reviews
Prevalence of Deception in Online Customer ReviewsPrevalence of Deception in Online Customer Reviews
Prevalence of Deception in Online Customer Reviews
 
Google: Spotting Fake Reviewer Groups
Google: Spotting Fake Reviewer GroupsGoogle: Spotting Fake Reviewer Groups
Google: Spotting Fake Reviewer Groups
 
TK Carsites: Dealers Guide to Automotive Social Media
TK Carsites: Dealers Guide to Automotive Social MediaTK Carsites: Dealers Guide to Automotive Social Media
TK Carsites: Dealers Guide to Automotive Social Media
 
eMarketer: Top Digital Trends in 2012
eMarketer: Top Digital Trends in 2012eMarketer: Top Digital Trends in 2012
eMarketer: Top Digital Trends in 2012
 
YouTube: Reaching Auto Enthusiasts
YouTube: Reaching Auto EnthusiastsYouTube: Reaching Auto Enthusiasts
YouTube: Reaching Auto Enthusiasts
 
Google Mobile Marketing Playbook
Google Mobile Marketing PlaybookGoogle Mobile Marketing Playbook
Google Mobile Marketing Playbook
 
Lon safko bio
Lon safko bioLon safko bio
Lon safko bio
 
Auto con1234
Auto con1234Auto con1234
Auto con1234
 
Autocon 12345678small
Autocon 12345678smallAutocon 12345678small
Autocon 12345678small
 
Auto con 2012 brochure 6 22-2012
Auto con 2012 brochure 6 22-2012Auto con 2012 brochure 6 22-2012
Auto con 2012 brochure 6 22-2012
 

82 lmp high-impactprocessescloseratesv3

  • 1. Dealer close rates vary from one dealer to the next… Some as low as 2%, while others are as high as 23% What Dealer actions generate more sales, more often?
  • 2.
  • 3.
  • 4.
  • 6.
  • 8.  
  • 9. Successful Email Templates Providing Reasons to Act Quickly (urgency) Dealer Differentiation (why buy here) Offering Alternatives Vehicles to Consider Confirming Vehicles in Inventory for Delivery Offering Next Steps, Setting Expectations Quoting Prices on Multiple Vehicles