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You know how hard it is to make Customer Experience Management & Business Transformation work? I solve this. I do this by providing you with 'insider' approaches to innovating your current ways of working to achieve immediate, tangible and significant improvement. Guaranteed. That includes 'hands on' individual 1-2-1, team workshops, C-level mentoring & enterprise transformation through certification, accreditation and consultancy. My mantra is "we have got to get more scientific about the customer experience". To kickstart this success call me on +44 7429 518277, & visit me at http://www.stevebtowers.com Founder of www.bpgroup.org in 1992, I developed the world’s first and premier...