http://www.brightwave.co.uk/beyondthecourse
This presentation was originally delivered by Barbara Thompson (Learning and Performance Consultant, BP) and James Cory-Wright (Head of Learning Design, Brightwave) at Beyond The Course in Edinburgh on 12 June 2012.
About this session
A course isn't always the answer. Diversity and Inclusion is a subject in which historically it has been difficult to make a real impact. In this session, Barbara Thompson and James Cory-Wright demonstrate 'Moments of truth', a collaborative venture, which takes a new resource approach to Diversity and Inclusion at BP.
Thinking differently, the team examined the learning process to understand how best to support line managers and learners globally. The result is a collection of resources that enable the learning to take place in a variety of environments and contexts. It is an organic programme that is helping to embed inclusive leadership and corporate values at BP.
New approach mirrors the diverse global nature of the organisation
Complex characters v contrived linear narratives
Challenges faced and how these were overcome
What the new approach has enabled BP to do differently
Longer term, what does this mean for learning at BP?
3. SESSION OVERVIEW edit Master title style
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Speakers: Barbara Thompson (Learning and Performance Consultant, BP)
and James Cory-Wright (Head of Learning Design, Brightwave)
A course isn't always the answer. Diversity and Inclusion is a subject in which
historically it has been difficult to make a real impact. In this session, Barbara
Thompson and James Cory-Wright demonstrate 'Moments of truth', a collaborative
venture, which takes a new resource approach to Diversity and Inclusion at BP.
Thinking differently, the team examined the learning process to understand how best
to support line managers and learners globally. The result is a collection of resources
that enable the learning to take place in a variety of environments and contexts. It is
an organic programme that is helping to embed inclusive leadership and corporate
values at BP.
•New approach mirrors the diverse global nature of the organisation
•Complex characters v contrived linear narratives
•Challenges faced and how these were overcome
•What the new approach has enabled BP to do differently
•Longer term, what does this mean for learning at BP?
4. What D&I means to us
• We are a global company and aim for a workforce
that is representative of the societies in which we
operate.
• We work to attract, motivate, develop and retain
the best talent from the diversity the world offers -
our ability to be competitive and to thrive globally
depends on it.
• We believe success comes from the energy of our
people. Through living our values of Safety,
Respect, Excellence, Courage and One Team, we
create an inclusive working environment where
everyone can make a difference and give their
best.
• We strive to be a great employer. We are BP.
Vince, Osborne and Jaimini
Hydrocarbon Value Chain,
Customer Service/Order to Cash and
Maintenance Technical Support
6. Back story
“We didn't want to perpetuate the slew of
Diversity and Inclusion stuff that is out there.
We knew we wanted a resource not a
course.”
7. APPROACH – background thinking
Existing approaches to this subject area often
ineffective
Video still good for behavioural, attitudinal, nuances
Mirror the global nature of the organisation in terms
of locations, diversity of cast, including language
9. Design approaches
“The character backgrounds shown in these tables
were used as persona information, so we know how
the character feels, thinks, speaks and behaves.”
10. League of nations
CAST
16 characters
Chinese, Russian, US,
Indian, Libyan, English,
Egyptian, Columbian,
Scottish, German
8 languages
13. User experience
“Video clips are short, with maximum impact.
Most of the clips will challenge the viewer with
a perspective shift, a secret revealed, a bias
exposed. Intended to be standalone clips too.”