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Leadership – A Practical Approach

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Contact Centre Management Group
Contact Centre Management Group

Leadership – A Practical Approach Holistic Leadership Development And Succession In Management

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Ozayr Lorgat Current post National Outsource Channel Business Manager The Unlimited Fourteen Years Contact Centre Industry Experience: Twelve Years in BPO 8 Years in a senior management capacity. Experienced in retail, travel, financial services, lifestyle, banking. “ Never deny someone the privilege of struggle!” (anonymous) As leaders we should afford our followers the opportunity to struggle and allow them (our followers) to have their own light-bulb moments .
Leadership – A Practical Approach Holistic Leadership Development And Succession In Management Developing And Managing A Leadership Pipeline Management Development What Are You Doing? How Do I Retain My Top Performers How To Become An Employer Of Choice How To Beat The Shortage Of Talent
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Leadership – A Practical Approach

  • 1. Ozayr Lorgat Current post National Outsource Channel Business Manager The Unlimited Fourteen Years Contact Centre Industry Experience: Twelve Years in BPO 8 Years in a senior management capacity. Experienced in retail, travel, financial services, lifestyle, banking. “ Never deny someone the privilege of struggle!” (anonymous) As leaders we should afford our followers the opportunity to struggle and allow them (our followers) to have their own light-bulb moments .
  • 2. Leadership – A Practical Approach Holistic Leadership Development And Succession In Management Developing And Managing A Leadership Pipeline Management Development What Are You Doing? How Do I Retain My Top Performers How To Become An Employer Of Choice How To Beat The Shortage Of Talent
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