Leadership in business: Four key trends in the 21st century - Contact centre Management Group

1. Leadership in business: Four key trends in the 21 st century BDU-NMMU Business School

2. 1. Leadership in a globalised, connected world

10. 2. Leadership toward sustainable business Sustainability: The green revolution

12. World Energy Consumption (Million tons of oil equivalent (Mtoe)) ( Source: http://www.un.org/esa/sustdev/sdissues/energy/op/beijing_re_egm/beijing_re_report.pdf)

13. 2008 Global Non-renewable Fuel Consumption ( Source: http://www.bp.com/multipleimagesection.do?categoryId=9023755&contentId=7044552 )

14. What is sustainable development? The ability of humanity to ensure that it meets the needs of the present without compromising the ability of future generations to meet their own needs . (World Commission on Environment and Development. Our Common Future . Oxford: Oxford University Press, 1987).

15. The “capital” required for SD ECONOMIC SOCIAL ENVIRONMENTAL Financial Capital Infra-structural Capital Human Capital Socio-cultural Capital Natural Capital

16. SD is therefore the optimal interaction and trade-off between three inter-related systems Socially desirable Economically viable Ecologically sustainable

19. 3. Leadership that restores trust “ We live in a post-trust society where people lost their confidence in institutions and in themselves”

20. CPI 2010

21. HDI 2009

23. High confidence = good busine ss Share premium: UK 18% Italy 22% Indonesia 27% Africa 32% Majority outside directors Split management and directors Formal evaluation of directors Responsive to info requests INVESTOR CONFIDENCE

24. 4. Leadership toward a vision… Imagine a different future

27. Thank you very much! www.bdu.ac.za Acknowledgement to Prof Piet Naude: VC NMMU